I want to begin by saying that I find Dr. Alice Williams to be an exceptional physician. She takes her time, great sense of humor, extremely thorough, warm, and caring. I would highly recommend her.
I am giving this review 1-star because I was unable to give it a negative zero based SOLELY on the front desk service at her practice. I'm not sure if Dr. Williams is not aware of what goes on at the front desk while she practicing, but it's the absolute worst front desk service I have experienced in my adult life of scheduling appointments. Ever!
I first saw Dr. Williams last year after scheduling a physical. It took me 4 months of calling just to get someone to call me back after leaving voicemails. Fast forward to this year... Two months ago (yes TWO) I scheduled an tele-visit for July 28th at 3:00 p.m. The doctor was a no-show. I called after 5:00 p.m. on July 28, 2023, to reschedule the visit. I left a message asking for an in-person visit instead. I called Saturday with no expectation of anyone being in the office, but I wanted to leave a message hoping to receive a return call on Monday. Monday, July 31, 2023, in the afternoon I called and a live voicemail service answered my call. The person happened to be the same gentleman who scheduled my July 28th. appointment.
I was transferred to the receptionist, got the voicemail, and left a message. I called a second time on July 31st at 4:15 p.m. and left a message. Still, no return call. Tuesday, August 1, I call after 11:00 a.m. The live voice service transferred me to the receptionist. No receptionist, so I leave another voicemail. Noontime I call again and this time I left another voicemail expressing that this is the worst front desk service I ever had. I do not know what it takes to get someone to return the call, but this is not a good service.
I was unable to write a shorter review because the details are important. If you want a great doctor, you will find it in Dr. Williams, but getting a person on the phone in order to make your appointment is where you are going to find the problem.
If the receptionist is unable to handle the job, then she is not suited for the job. read more