I want to let people know how wonderful this facility is, my mother in law was being released from…read morethe hospital and had to go to a Rehab center and this was the only one in the area that had space. Every day my talked to her she would say how wonderful the nurses were taking care of her, due to Covid we werent able to go in and see her but they did ask us before putting her into a room if we wanted a room with a window and we could come to the window to see her. One morning she wasnt doing very well and they called and said we could come and see her, we had to have a covid test before we could enter the facility. The family was able to see her that day and my wife was able to stay until a little after 8pm and then she had to leave. She passed a few hours after, and the facility called and informed us. The only negative thing I would have to say about the facility is when a loved one dies in the middle of the night why cant they wait until in the morning for the funeral home to have to be contacted and then the funeral home calls you and wants to discuss everything at 1am. This needs to be changed..

If I could give this place a 0 star rating I would. The staff is extremely unknowledgeable and…read moreapathetic. They don't care at all about their patients and conveniently it's always "shift change" and the nurses literally know nothing about their patients. Something always goes wrong and they can never formulate a story of what happened to their patient. This place is absolutely inhumane and I wouldn't wish it on my worst enemies. Do not put your loved ones here - it is simply the worst. Also, not spill to tea but the "nurses" are most definitely not real nurses. They don't even know basic medical knowledge.

My husband and I each switched primary care providers to this office several years ago. Each of us…read moresee Dr. Martin and she is fantastic. From the folks you talked to when you called to place an appointment, to the front desk staff when you arrive, everybody is very friendly, helpful, but also professional. Dr. Martin's support staff is also great. When you're getting your vitals taken, you're never treated like they are in a rush and they also always make sure to answer any questions you may have. Dr. Martin is amazing. She is incredibly knowledgeable and thorough, but takes a whole body approach. She asks a lot of questions and gives you time to share any of your concerns with her. Neither of us have ever felt rushed when we were. The office is very spacious with a large waiting area and very well-maintained. If you need lab work done, they even have a lab downstairs in the same building; so it's very convenient. If you're looking to switch primary care providers, I cannot say enough great things about this practice.

Refuses care to unvaccinated children, policy is restrictive and limits access for families and…read moretakes decision making out of the parents hands. They also take a long time to answer the phone but that could be a fluke.

Was the second person there and waited almost 2 hours to be seen. It felt like some type of cruel…read moresocial experiment to be honest. Definitely never going back even though this is the most convenient urgent care to me.

I made an appointment and waited for 3 hours with what might be a broken toe the only good part was…read morethe people that checked me in where nice

I brought my grandmother to this hospital today and it was absolutely AMAZING!!!…read more the front desk staff was nice and very welcoming!!! and Dr. Derrick was great. Very personable and his bedside manner was top tier! Taylor the doctors helper/assistance was great too.. even the lady who drew the blood was great! Cheryl I think.. overall, great experience,

I am there now and I am livid! My husband cut off part of his finger with a table saw. They cleaned…read moreand bandaged it and said he needs surgery and they would refer us to a a hand surgeon. The referral they gave us was for a plastic surgeon who does NOT have a board subspecialty in hand surgery. I told them I wanted a board certified hand surgeon. They gave us a name, but no guarantees he can see us. They said they have no way of contacting him.

After reading the other comments I was seriously considering going elsewhere. Being from out of…read moretown I decided to take my chances. I found the staff easy to talk to and very helpful. I waited a short time to see the provider but that is typical of urgent care. The provider listened and diagnosed my illness very quickly. I felt like they really cared. I was in and out within an hour which I feel was reasonable.

If i could rate it a zero, I would.....make an appointment for 1140, arrive 15 minutes early to…read morecheck in and then sit in the waiting room for almost an hour a half.....Whats the point of making appointments if its first come, first served anyways? Terrible experience and will look for somewhere else!

I've been a patient of the practice for several years and see Crystal Smith. She is absolutely…read morefantastic! I asked her once how she remembered details like what my partner's name is, especially since I go once a year. She replied that she takes little notes and reads them before she sees her patient. That speak VOLUMES about how much Crystal cares about every single patient! Her knowledge and understanding is superior to any other GYN I have ever seen. She's one in a million and she's stuck with me until she retires!

Appointments procedure fast and efficient. Appointments always on time and staff very…read moreprofessional, knowledgeable and courteous.

Hello. Just wanted to share a positive experience (with negative test results)…read moreSunday, late afternoon I was having some dizziness & nausea. Because i'm a caregiver for my grandkids and foster children, i decided to take advantage of being tested . Went to First Call in Gambrills ( previously known as Chesapeake Ergent Care, w/same contact info) They were incredibly well run. -Open 7 days! -no appt needed -wait in-vehicle -lines are outside -Rapid & send out test -Test was not painful, just a bit uncomfortable The swab seemed to be flexible -even with a double line of 12-15 cars, it was well organized, supervised traffic director, smooth process, and a bit over an hour total time spent there ! After some of the negative stories of the process .. I was surprised.

Writing this as I'm in my exam room after and hour wait. I still have yet to be seen my someone and…read morethere was a maximum of 3 patients in the waiting room, one being myself. I can't believe how slow things are running, I've never experienced these kinds of wait time with any urgent care. This is horrible customer service and patient care. Only one single employee even addressed the wait time. I came here thinking I would get more help than from a CVS minute clinical but I was wrong and will never come back here again. The only upside is that everything is great and very clean.