Excellent vets. The whole team at Willows are Professional, kind, highly skilled, knowledgeable and…read moregive a very high standard of treatment and care. The prices are competitive, although I would use this vets if they were not because of the high quality of service. Amazing place I cannot recommend highly enough.

Great vets. Competitive prices and easy to get to. Marked down for lack of parking.read more

Came back to west way vets from another vet. I'd been with westway vets prior for 11 years and…read morecouldn't fault them.Had a new vet today.She was fantastic.Very thorough.She couldn't do enough for my dog Borris. A*****

This is a really good vets that is good because it is within walking distance to we can just walk…read moreour dog down to get his vaccinations or check ups and what not. being within walking distance means that our doggie doesnt get travel sick on the way which is a bonus. the staff are always super friendly and make the animals feel calm and relaxed. they also offer very good advice if you have a problem with a pet that doesnt need treatment. for example they gave us good tips on how to deal with our dog during the firework season. great vets and very trustworthy.

Friendly, knowledgeable staff. Very clean and modern surgery. Great prices and lots of offers, such…read moreas vaccinations for life and puppy training classes.

Very reasonable vets. Only problem is there are no appointments, you have to wait in line, but the…read moreprices are good.

We took our dog late Friday night to be euthanised due to him deteriorating due to cancer and…read morebreathing difficulties. Rosie and Ashley looked after us and explained the whole process. They were so professional understanding and had genuine empathy for us all. I could't thank you enough its just unfortunate that it was due to upsetting circumstances. Love from Bud and his family xxx

APPALLING SERVICE FROM 'VETS NOW' OUT OF HOURS CLINIC…read more I received appalling care for my dog at Vets Now, Gateshead clinic. As a life-long dog owner and regular user of veterinary practices I write this as a caution for pet owners whose own practice uses Vets Now. They put my dog on drip for 24 hrs instead of doing tests my own vet was going to do. Unknown to me they completely ignored this information. Tests would have found a quick solution whereas lengthy drip time prolonged suffering for my dog. It also approximately doubled the estimate at that point. During the night, a vet who took over had seen my dog get worse with symptoms of liver dysfunction but still did not do tests. Vet just left my dog on drip to continue to worsen and did not inform me. According to records my dog was in a serious and nasty situation by then but tests still not done for over 7 hrs after noting the liver problem. Tests finally done over 24 hrs after admission by which time my dog had been left to deteriorate to a sorry state. Dreadful service. Unethical conduct. Appalling duty of care. If possible try to use a practice with 24 hour cover at their own premises.

check their facilities, reviews on fb and google, second to none compared to everywhere else…read more Family run business

My experience with Woofsnscruffs was initially a pleasant one, having taken my Pup to a puppy class…read moreat Seaham. Having been impressed with the tutors and the smaller, more personal class sizes, I decided to sign up to the next class up at the same venue in May of 2022. Soon after signing up, my household became ill with COVID for a longer than usual time in what was a difficult time. I contacted Seaham and the lady quickly offer me the option of a refund or carry the credit over to attend another time. I opted for the latter. We later agreed a new date at the Washington centre due to the Seaham tutor having retired. The closer we got to that however, my pup entered her first season. Of course, this meant we couldn't attend the class and I was again offered a refund on 2 further occasions to which I accepted, not knowing when I could next book a class. I was asked to call back with my details to process the refund and, as I did, I was then told that 'we don't do refunds'. I asked to speak to a manager and was told on several occasions that I'd be contacted, by phone and also by email. This didn't happen until I emailed the manager directly. David Potts-Brown, the manager, eventually replied to me to explain once again that refunds are not offered, regardless of what the staff said and regardless of my initial situation of ill health due to COVID. I have since asked for a further correspondence from David to clarify his position on why this is, as his original email suggested that refund policies were relaxed due to COVID, yet seemingly doesn't apply in this instance. I have asked for an explanation of how staff across 2 separate sites have managed to offer a refund on 3 occasions, contradicting their own policy each time. After 2 weeks, I have yet to hear from David and doubt that I shall. I would not recommend you use woofsnscruffs. The handling of my complaint has been poor. Communication has been inconsistent as with the knowledge of their own policies by staff. And management, it feels, are simply ignoring my complaint. There are other trainers and classes you can attend and I'd encourage this reader to look beyond woofsandscruffs.

Expensive but good vets.read more

Ayers vetrinary hospital is fantastic I've been with them for over 12 years now and when my cat…read morefell out of the window and hurt her back the night before I was due to fly out on holiday with my husband they bent over backwards to ensure we had a lovely time. They arranged pick up, looked after her and then took her to the cattery when they felt she was well enough to be with my other cat, they kept and eye on her and kept me informed throughout the whole fortnight. When my second cat got hyperthyrod trouble they spotted it instantly and saved her life. I have only good things to say about them. This is a very caring well organised practice.

Friendly service. Parking. Good value complete care plan including vaccinations, flea and working…read moretreatment etc. NHS discount. Large waiting room and a separate cat waiting room. Very good first impression.

I too was charged consultation fees each time I returned with my cat for follow-up appointments. My…read morecat was initially seen as I had concerns that she may have ingested a pine needle. I was advised it would cost over £30 to begin with in order to phone the poison centre! I decline as I had already accessed a web site for the information. My pet was treated with the usual jabs and medication and in all cost over £200. I only went there for convenience but will be returning to my old practice of over thirty years experience. It is far more welcoming and the waiting area is warm both in temperature and atmosphere unlike here where I also found the staff to be abrupt at times.