I got a beautiful green marble coffee table from Croft House, and it's been getting all kinds of compliments from the many guests I've forced to admire it in my presence. This was the last major piece of our living room furnishing project (we started with an empty living room a year and a half ago), and we're really quite pleased with it. The design is simple but weighty--a big slab of honed empress marble on a minimal black industrial steel base. The piece is well crafted and functional and I like that it looks unique without being super out there.
I went to Croft House specifically to get this table after seeing a larger version of it on the website, with polished marble. I've been working with a Homepolish designer, who told me about Croft House in the first place, and she went and scouted out the table and got me a quote for a custom version with smaller dimensions. I've visited the store a few times since--I live really nearby--to look at the table options, as well as to show the place to my mom, who's started furnishing her own house.
It's an attractive store, clean and inviting, with a lot of lovely furniture on display. Not all of it is right for me--we live in a very old colonial-style house, so the reclaimed wood/modern rustic look isn't a great fit--but the pieces look nice overall. The quality seems consistent, and I like that there's a clear aesthetic, even if it isn't exactly mine.
My only complaint is with the customer service, which was mostly fine, but gave me a small amount of headache throughout the table-getting process. I talked to several different people at Croft House, in person and over the phone, and almost everyone was friendly and helpful. Ordering was easy, even for a custom piece, I think because there wasn't a lot of design work involved. I didn't really deal with any one person for more than five minutes at a time. I didn't get names, except over email, and I'd be surprised if anyone but the shipping coordinator remembers me at all. It was a pretty hands off process, which I don't mind, except that it caused some problems in communication.
The order was placed in my Homepolish designer's name, but she wasn't actually involved in this process after her first visit (this is as much a Homepolish issue as it is a Croft House issue, for what it's worth). I was pretty clear about this with the Croft House team, and wanted to make sure that all communications came to me directly. I didn't think there'd be too much communication--after all, the transaction was simple, just purchase and delivery--but I did expect to hear from them as the delivery date approached.
I was told the table would be ready in seven to ten weeks, and called to check up on it when I'd heard nothing after over seven weeks. I was told the table would be ready the week of November 12, just over ten weeks after I placed the order on September 2. That week came and went with no word, and I called again at the beginning of this month to get an update.
The table was finally ready for delivery on December 5--I got an email telling me to call and pay the balance and schedule delivery, which I did right away. I was told deliveries went out on Saturdays, and fully expected to get my table that Saturday, December 9. When I heard nothing again, I called on the morning of the 9th, and the coordinator acted surprised that I was expecting delivery, when we hadn't set up the delivery--as if it were my fault that I didn't get in touch. I guess the Croft House team had been contacting my Homepolish person (though they fully had my email address, if not my phone number, which I'm pretty sure I had also given them, and I had said several times that I was the contact), but for whatever reason, I wasn't getting any information out of that channel. None of this sounded like my problem, but hey, I guess it was. I eventually got my table on December 14, three and a half months after I ordered it, and a full month outside of the delivery window. And, of course, I paid $150 for the privilege of this late delivery.
Long story short, this was a frustrating, drawn-out process, but in the end, I got an exquisite table that makes me happy whenever I look at it. I'd recommend Croft House for its quality furniture (I took my own mother here after all of this was done). After all, a good table lasts a lot longer than a little annoyance with customer service. read more