My husband and I were in search for a new mattress. The manager Scott was very patient with making…read moresure we chose the right mattress. After testing out several mattresses that ranged from firm to soft we finally found a mattress that was just right for both of us. Great experience and would recommended others for their mattress needs.

I just moved here from Oklahoma City and I needed a mattress quickly. Not only did I get one that I…read moreLOVE at a fantastic price, they went out of their way to make sure it was delivered to me the same day AND took my other mattress to another bedroom and set it up for me. Let me just say that I had been to a large furniture store previously where they couldn't even tell me whether mattresses were in stock without checking with several people, and after an hour (yes, an hour) of waiting when I picked a mattress literally within 5 minutes of entering the store, they told me it was after 2 pm so they couldn't deliver it. Shop local!!!!

i was EXTREMELY impressed with brian/brent (i have a HORRIBLE memory). not pushy at all and…read moreEXTREMELY knowledgeable. id never been in a mattress firm before but the service was out of this world. you see why they are the nations largest mattress retailer and now going overseas. if all stores operate the same id buy stock immediately as service is what will make/break you vs the growing ecom segment. plus in this category you MUST test out the mattress. if i worked for a retailer/service org id poach brian/brent with zero hesitation the service along with their return policy is why i REALLY hope to buy from them. very very very rarely do you want to buy from a retailer due to the service and this is a textbook example

Although Julien at Mattress Firm's Rogers AR location was very helpful and knowledgeable, the…read moredelivery scheduling to Virginia was abysmal. I bought a mattress in June in Arkansas and scheduled to have it delivered in Virginia a month later. The central scheduling was unresponsive, rude and difficult to work with and difficult to contact. They didn't respond (didn't care) to the customer who had a finite time that the mattress could be delivered. It was scheduled for a Thursday delivery and didn't get delivered until Monday, costing me a hefty hotel bill. DO NOT GET A MATTRESS FROM THIS COMPANY, NO CUSTOMER SERVICE.

Great place to shop! The prices are VERY reasonable, There is a nice selection of furniture, and…read morethe staff are wonderful! Marcus was able to find us products that met our needs and were within our budget. The delivery and removal of our old furniture was an easy process, in fact we got our new furniture the SAME DAY, and our old furniture was also taken away. Superb service, value and customer service! I highly recommend this store.

The store manager was knowledgeable and helpful. He did not try to upsell me on a more expensive…read moremattress. In fact, he made an effort to find affordable ones for my kids. We were in and out of there in less than 30 minutes and the mattresses were delivered 2 days later. I was a very positive experience.

Went in just to get a bed frame. We didn't have a car large enough to bring the bed frame home, but…read moreMike (owner) offered to bring it to our apt at the end of the day at no charge. Super friendly and personable, highly recommend.

Jay is absolutely fantastic!! I purchased the 12'x7' bed and couldn't be happier with their…read morecustomer service!! They delivered quickly and communication was fantastic!! I would Highly recommend them to anyone looking for quality and service!!

New review: Thank you Havertys for delivering our 4 New…read morechairs and putting them in the dinning room. Susan's very happy. Best wishes from Michael and Susan Small

Can you hear the jingle - "Haverty's has it... we've got it all!"…read more This store has good quality Furniture at decent prices and good quality - plus helpful associates too. They offer delivery assistance and have good store hours in a convenient and central location close to the interstate.

Our first stop on my quest to help my daughter get a decent bed for her place. Very warehouse look…read moreand feel but a large selection of forfeiture here including recliners, sectionals and beds. We didn't find what we wanted here. On the plus side, the staff didn't jump us the instant we walked in the door.

I came to FFO to mainly browse and see what they have. I did not buy anything on this visit, but…read morethat doesn't mean I won't in the future! They have a good selection of furniture - if you can't find something in the store, you can also shop on their website. Their customer service was good - friendly and helpful, but not too pushy or follow you around the store - so annoying when that does happen haha. Great store!

We ordered a $7000 bed. We were told in mid December that the bed would be delivered by "a…read moretechnician " on January 16th. That's a long time to wait but we agreed. We received DAILY EMAILS from Sleep Number reminding us that January 16th was the date and to be ready (obviously to not inconvenience the installer). The DAY BEFORE the delivery we were told 12:30 to 3:00 for delivery the following day. ONE HOUR BEFORE DELIVERY - we were told it would now be February 6th. Calls to the Roger's AR store were met with dismissive attitude. We canceled the order before it ever was delivered. Sleep number is very proud of their beds - like you are privileged to have one. Unfortunately the service was horrible. We are done! Order CANCELED! Now comes the fight to get our money back.

So I came in today to review a product. The staff was incredibly kind and eager to help, in…read moreparticular Josh. He was attentive, patient and answered every question I had. I am completely sold on the 360 bed models. The warranty is 25 years, yes 25 years they expect their beds to last that long. With a maintenance check at 24 years they say you can expect another 25 years out of them. Incredible, I've had our mattress for 3 years and it's already almost time for a new one. The mattresses are on the higher side but they are for a lifetime really, in my opinion worth the investment. Give Josh a visit definitely worth your time if you are shopping for a mattress.

Bracksten was so helpful, polite, and knowledgeable. Mattress Firm is lucky to have him!read more

If it were possible to give a "0" star rating, I would…read more We purchased a Purple mattress from this location for $3500...were assured that it would be at the warehouse in Fayetteville when we arrived to pick it up. Flash forward to the next day. When my wife and I arrived, our mattress wasn't in stock. We were given the next level up from the one we purchased after much negotiation back and forth. We decided after the initial trial with the Purple that we didn't like it. We asked to return it per the policy of the Purple manufacturer. When we returned it, we were only offered a store credit to purchase another mattress. We weren't offered the refund that accompanies the return of a Purple mattress. We selected a Sealy Hybrid that has been a very good bed in the time that we've owned it. There was a significant price difference between the two, so we were forced to spend the balance in the store. Frustrating experience at every turn with this group. The chain as a whole may be better, but this location doesn't make the cut.

Hey...just a quick shout out to Vic at the Rogers location. Today (7/4/26) my wife and I went…read moreshopping for a new bed and a new couch. We chose only to get the couch. Originally, we had thought to buy a power reclining sofa, but this young man Vic talked to us and listened, and found out our needs, and he led us to EXACTLY what we needed. In fact...we walked out of the store overjoyed with our purchase. We ended up with a reclining couch and a reclining chair for about $500 less than what we would have spent on one item. This young man Vic deserves a raise! We were happy to meet him and we look forward to goIng back to get the bed at a later time. We highly recommend Vic and the kind sales associates at Hank's! They are top notch!!!

Update. Joseph got my pillows delivered. TYSM!…read more The furniture and delivery were ok, but I was promised 2 King Sized pillows and never got them. The salesperson, Joseph, blocked me after promising to deliver them repeatedly. Calling the store was no help either. They'd say someone would get back to me, and they never did. Months later and I'm still waiting.

I typically do not like to leave reviews for stores however; I have found the exception here. From…read morethe moment you walk in you are greeted with friendly smiles. My family of five were not looking for anything specific so we said that we would like to look around. My daughter loved the Sorinella Queen Upholstered Bed and insisted to get it. Not only was the quality good, but the bed frame was surprisingly sturdy and was perfect for her since she likes reading in bed. We asked David, a sales associate, for the price and found it reasonable. We decided to buy it and the entire process of payment, information, and delivery was the easiest process of any furniture items I have ever bought. They had a deal where if you donated $20 to the St. Jude Research Foundation you receive 20% discount. David was friendly and made us laugh. I gave four out of five only because the entire selection was smaller than I thought; however the selection pieces were modern and classic. Overall, Ashely's is a great furniture store. Although, they have a smaller selection I'm sure you will find something that you'll like.

DO NOT BUY FROM Ashley Furniture in Rogers, AR (YOU WILL REGRET IT AS I DO)…read more I ordered a new bedroom set from Ashley Furniture June 2026. I was told that since this was a special order it would be 6-8 weeks before it would arrive. I was fine with that, as the 6 week mark approached I contacted Ashley Furniture and was told the order should be in at the end of July, again I was fine with that. As the end of July approached I called them again for an update to confirm my order was still on tract, I was then told my order was delayed yet again (no explanation other than "these things happen) and it should arrive the first week of August. On August 3 I contacted Ashley Furniture again to check the status and was told my order was in and ready for me to schedule a delivery date. So as I'm setting up the delivery date, I'm told that there would be a footboard and night stand delivered, when I questioned where the rest of my order was I was told it was delayed. When I asked if she could tell me when the rest of my order would arrive she told me that it would be approximately 3-4 more weeks, but was unable to give me a specific time frame. When I asked why it part of my order arrived and the other part was delayed, I was only given the explanation of "these things happen" So I asked them to cancel the order because I was tired of waiting and no longer wished to wait another 3-4 weeks (that would probably turn into even longer) and that no one from Ashley Furniture bothered to have the curtesy to call me to give me a heads up on the delay and when I asked to cancel the order, I was informed that I would be charged a 40% restocking fee. (what a F*** Scam) Fast forward to last week , August 19th I received a call letting me know my order was in and ready for delivery. I decided to go ahead and go through with the purchase vs paying their ridiculous 40% restocking fee scam. When I scheduled the delivery I confirmed with the girl that was scheduling the appointment multiple times that everything was in, the complete bed, the nightstand and the dresser and it would all be on one truck and she assured me it would be on one truck. Friday, August 21 the delivery driver shows up with only a footboard and a nightstand and we were told that we would have to schedule another delivery appointment for the remainder of the order. When I called the store to ask to speak to the manager, I was told that he had just gone into a meeting and he would call me right back. I asked for the GM and RM's name and number, I was told the store manager was also the General Manager and Regional Manager. Well after several hours of waiting on a call back I decided to call Ashley Furniture corporate office (what a joke that was) they transferred me to the Rogers store where I did finally get to speak to the SM (who is also the GM & RM) I expressed my frustrations to him very strongly and told him that since no one from Ashley Furniture had ever contacted me to tell me my order would be delayed (not delayed just once or twice but 3 times) and the fact that only part of my order was delivered, that I wanted a 40% credit towards my purchase for the inconvenience of taking off work to be available for them to deliver and having to take off work again for the remainder of my order to delivered seeing how I was going to be charged a 40% Restocking Fee Scam (seems fair). He advised that all he could do would be to offer me a Gift Certificate to their store. No apologies for the delay and no apologies for no communication. I will NEVER!!!! buy anything from Ashley Furniture again and I have let my family and friends, as well as my coworkers and Facebook friends know never to buy from them as well. As a Service Provider one would think that they would be aware of delays with their product and keep their customers updated. I've been in customer service for over 20 years and if I treated my customers like Ashley Furniture treats their customers, I would no longer have any customers. I wish I would of done my research on Ashley Furniture before buying from them, as I would of gone somewhere else.