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    Recommended Reviews - CRL Services

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    7 years ago

    They installed my system, great job and best price, would highly recommend to anyone needing a solid company

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    Holy City Heating & Air

    Holy City Heating & Air

    (27 reviews)

    Ansonborough

    small hiccup with the appointment in the beginning but was resolved quickly. Great techs, even…read moreshowed me where the relay was burnt. replaced on the spot at a fair price. Cleaned everything. great company

    It was Sunday evening when I discovered a plumbing problem at the house. I decided to put out a…read morerequest a quote through Yelp so I could see who was available and get some pricing for Monday morning. I've had this issue happen years ago so I was pretty confident in the fact that I needed my main line snaked/augered. I feel like the whole point of doing these requests is to get the info you need without a bunch of phone calls and visitors to the house, but it feels like pulling teeth trying to get a quote out of someone. I understand there are variables, but I'm including a description of what I need... at least give me a ballpark. While Holy City is one of the ones that would not offer any pricing, they did offer a free estimate and they also got back to me Sunday evening within minutes of putting in my request. I went back and forth on the app and set up an appointment for Monday morning between 10am-12pm and was told I would get a text 30 mins before to let me know someone was on the way. Well 10-12 came and went with no tech, no call, and no text. I did shoot them a message at that point letting them know that nobody came. A while later, they sent me a message saying that my appointment time had changed and would now be between 3-5pm. No apology or acknowledgement of the missed appointment from that morning. So I replied, "No thank you. You already no call/no showed our first appointment". I get no response on the app so I figure what's done is done. Then I get a text around 3:15pm letting me know a tech is on his way to my home. I responded with a shortened version from above and that I no longer wanted service. Then it seemed I was getting a new message from an Aaron D stating he canceled the appointment and was sorry for the confusion about my appointment. I pointed out that there was no confusion about the appointment and that I was ready and waiting the whole time to which their tech no call/no showed. Then they just reschedule me for 5 hours later with zero explanation or apology. At that point, the problem was already fixed by another plumber from another company who was more reliable. From there, Aaron did apologize for the inconvenience and acknowledged that the mistake was on their end and he would deal with it internally. Based on other reviews and the quick response to my initial inquiry, I was really looking forward to a great experience. Maybe this was a fluke for them, but I can only go off of the experience I had and it was quite disappointing. I'll add an extra star for Aaron reaching out to remedy the situation and acknowledging their mistake, but I won't be recommending them to anyone else.

    AirFlow Solutions

    AirFlow Solutions

    (4 reviews)

    If I could give zero stars, I would. This was an absolute…read morenightmare from start to finish. The technician arrived late. When he showed up, I specifically came outside to ask whether my home would be kept clean and if there would be any issues. He assured me everything would be fine. That was completely untrue. About 10 minutes later, while I was outside doing yard work, I walked into my home to find black soot flying through my living room. The air was thick with it -- and I have video proof. My vent filter was pitch black. My white Ethan Allen couch, my Ethan Allen white-and-blue checked chair with ottoman, my oriental rug, curtains, floors, fan, tables, and bookcase were all covered in soot. I was in complete shock. I told the technician to stop and asked what he was doing. He looked at me like I was crazy -- and honestly, I was livid. After he left, I tried calling the office. The calls rang to the technician himself. "Chris" kept giving me different phone numbers, all of which went back to his cell phone. It was incredibly suspicious and frustrating. I finally reached someone in customer service named Eaton, who assured me everything would be taken care of and apologized repeatedly. That never happened. Instead of sending a professional restoration company, they sent a maid service. They wiped down surfaces but completely ignored the fact that soot is oil-based and embeds itself into fabric furniture, rugs, curtains, and HVAC systems. My vents, furniture, and curtains are now contaminated. Soot is flammable, cannot be properly removed without professional restoration, and poses a serious health and safety concern. I spent an entire day on the phone begging them to do the right thing. Eventually, they blocked my number and refused further communication. Their insurance company also refused to take responsibility. I am now left with thousands of dollars in damage that I cannot afford to replace -- and I should not have to. To make matters worse, they advertised a $200 chimney cleaning, then showed up and tried to charge $400. They did not honor their advertised price. The job was never completed, and I did not pay -- nor should I have. This was the most frustrating, upsetting, and horrific experience I've ever had with a vendor. This company is deceptive, irresponsible, and should not be in business. RUN from this company.

    Fair service! Good service. No complaints. Job is good and was in a timely fashion. As promised.read more

    CRL Services - hvac - Updated May 2026

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