I was scheduled for discharge from the hospital the week the temps dropped into 30s and our heat…read morequit working . This is the second time I've called customers preference for service and again, the response was immediate, efficient, and heat working again within an hour of arrival. If I could give more than 5 stars I would. It's hard to find a company with integrity not to mention just a truly nice person. They get all 5 star ratings for a reason; call them and u won't be disappointed OR overcharged.

Look no further, Just do it!!! It's 10:57PM and Kenneth/tech just left after repairing my parents…read moreAC unit this evening. I started contacting HVAC service repair companies via Yelp about 8:45pm this evening. Kenneth with Customer's Preference messaged back within minutes on Yelp and gave a great quote, but their next available appt. wasn't until 9am. I advised I would message back if I couldn't find anyone to come out immediately, as my parents are older and both recently suffered from COVID-19. He messaged back that he would come out ASAP. Professionally, masked and equipped he was here within an hour....true 24/7 service!! He is definitely an expert on all things HVAC, and I recommend Customer's Preference 1000%

We had both of our HVAC units replaced as well as the ductwork in the attic. The crew was on time,…read morevery considerate of our property and pets, and they surely didn't seem to be as loud as I thought they would be (constructing ductwork pieces, removing old equipment, etc). Their price was also considerably less than other vendors for the same or less capable equipment.

Happy, satisfied customers for over 30 years! Harry and Cleveland are always dependable, honest,…read moreprofessional and caring in all that they do. Their excellent, unparalleled customer service makes them the best of all!!

Hi Stacy, everything went great last night with the tech from Goose Creek just wanted you to let…read moreyou know he was excellent young man came in and took care of everything he was polite and very professional. I would definitely recommend that outfit to anybody in the future.

This is my first time getting my ac unit checked since moving into my house 3 years ago. Was having…read moresome issues and Chad walked in and automatically knew what was wrong. He got right to work and within 30 minutes he had my unit up and running. He even told me about things I had no Idea about and gave me some good recommendations. He is very knowledgeable and super friendly to speak with. He's also very relatable and advertised the best value for the job. He was up front about the prices and I appreciate him for that. There's also a maintenance plan that I will be signing up for. The prices are not that bad and I'd rather catch the issue before it starts than to wait and be out thousands of dollars. Go with Goose Creek Heating and Air, you will not be disappointed and if you are then you didn't get Chad!

I had to have a new heating/cooling unit. My home warranty company referred me to this company…read more Technicians are very professional. it take 3 visits to determine the situation and required repair. Then they had to wait from the warranty co for approval. Then we waited for the unit which the warranty company chose to purchase. All of this took weeks which was frustrating but I always found the staff of Action Air to be responsive. Sometimes it took a couple of contacts but they never took more than a couple of days to get back to us. When we were finally told the unit was in, we were able to schedule quickly and everything is fine. I did have to ask for my paperwork on the unit. They should provide that as soon as your repair is done. They would definitely be a company I would use again. Chastity and Alicia are very good at returning calls.

Woke to hot house, called Action heating & a/c, said they would be out in a few hours. They…read moreactually called and asked if they could come earlier as they were in the area. Within an hour we were getting our cool air back & they even explained to us what had happened, something like a flux capacitor, LOL & compressor & fan and that it is so hot. Then they gave us some great recommendations. Thanks to the guy, Nicki, on card? with the NYY hat on. Donna

Really great customer service starting with my first inquiry and the very pleasant and friendly…read morelady who took my call. I had to wait a few days for an appointment, but they called me back when an earlier time was available which was much appreciated. I also liked that they sent a text reminder for my appointment time and sent another when the technician was on his way along with a pic of the tech and his name which was a nice touch. The technician arrived right at on time, and was very helpful troubleshooting my system and thermostat. He isolated the problem to when I tried to connect a "smart" thermostat. He gave us some pointers for our system and was on his way. Overall great experience and will reach out to them again when we are in need. Great customer service all around.

please for the love of god DO NOT do business with this company. They do not treat you like a…read moreclient whatsoever. I paid for my HVAC to be fixed before closing and it only worked temporarily before they told me I had to pay again for it to be fixed. I told them it was an emergency and I needed the AC to be fixed and they dropped the ball on scheduling me. if I could leave a lower star rating I would.

I had an amazing experience! I had been scammed by another company recently and am in the process…read moreof dealing with that. I called Turner on Monday 12/15 and TJ came by 10 min later to do very thorough and free inspection. There was no pressure at all to sell. They wrote me a very fair quote and left to let me decide on what to do. I had a few companies that were recommended to me to look into but my intuition said to call these guys back! They came out on Wed 12/17. They had a HUGE job to do. The previous tech from another company (Comfort Zone HVAC) a disaster. TJ, his incredible wife and the lovely Karina had their work cut out! They got it all cleaned up and the outside unit installed before 4 pm! Karina was a sweetheart who took pride in making sure my house was cleaned, floors were swept up and all mess gone before they left! She even made sure to remind TJ to clean my floors and vaccume the next day. I appreciate that!! TJ and his wife whom I just can't recall her name were so refreshing! Very friendly, professional, and optimistic! They were a real pleasure to be around and talk to! The next day TJ came by with another man I can not recall his name unfortunately, but he was super pleasent as well. Between the two of them they got everything up and running by 1:30. I was shocked. They ran into a few more surprises the previous tech had left behind but they were able to rectify them no problem. TJ even cleaned my filter grates. One thing I really noticed was wven though it was clear I had been scammed and the previous business did such a bad job..TJ and his crew kept it so professional and did not bash the guy. That is class!! I had been without a working HVAC sysytem since July 27th and had been dealing with a nightmare situation. To have this situation FINALLY be resolved is a blessing and a HUGE relief! You can't go wrong with these guys they really are amazing they even registered my warranty for me!

I would recommend Turner Heating and Air for your HVAC needs. After finding them for issues with my…read moreold unit, I eventually had to replace it. TJ helped us find the right heat pump and size for our home. We have been very happy with it. When the other one goes out we will definitely use Turner Heating and Cooling when the time comes.

The Service I requested online was quick and well explained by the tech! I thought my neglect of…read morenot getting an annual service for a few years might mean I would be repla$ing my unit but after a quick check the problem was diagnosed and fixed. It saved me a lot of money and should be able to extend its life for years. I would refer them for any A/C service/repair or replacement need!

I set up an appointment through their easy to use website and they showed up on time the next time…read morewithin the window promised. I explained my issue I was noticing with my unit and it was resolved efficiently and very quickly (Like an house maybe). I had to make sure my newborn had cold air again and Blake and Sons HVAC took care of us. I will be a return customer!

We have used Peeples HVAC for 13 years at the recommendation of our neighbor who has depended on…read morethem for much longer. Their service is excellent, the technicians very knowledgeable, and response almost immediate.

They came out to our house to give us an estimate and tell us what was wrong with our A/C. Guy came…read moreout and told me that they needed to replace the damper and it was going to be a 6 hour job and they would get back to me to schedule a time. I had to keep calling them for 2 weeks, while our air wasn't working and my wife was pregnant, to get someone to come out and fix it, until finally I called another company to come and fix it. The other contractor came out that day and fixed it in 2 hours for a fraction of the cost. Peeples finally called me back after everything was done and said it would be over $1,000 to fix it. Now they are charging me $200 for the initial estimate... insane! FOR YOUR OWN SAKE, PLEASE DO NOT USE THESE PEOPLE. THEY WILL RIP YOU OFF AND WON'T GIVE YOU THE CUSTOMER SEVICE YOU DESERVE.