I called on a Sunday afternoon around 2:30 when I came back to my house after a weekend away to it…read morebeing 84 degrees downstairs. When I originally called from the reviews for Southern Seasons HVAC for an emergency visit, they originally weren't going to be able to provide a service as they were out of town - totally understandable. I continued down the list of various HVAC companies to see if someone had availability and got a call back saying "have you found someone? If not, Claude can help you and can be over today". Sure enough, Claude and his son came over and got me in working order. They were prompt, talked me through what was going on, and have a good warranty on the product. I will definitely be using them again and recommending them to others! Thanks again for saving me from my boiling house!

Claude responded quickly and was here to fix our A/C after we had someone cancel on us. Truly…read moreappreciate his quick work to get our A/C back up and running. He was able to quickly find the problem and give me a quote within minutes. Will be using Mt Pleasant Heating and Air Condition for future needs.

Five stars!. They fixed my air conditioner in 45 minutes the very next day after i called them. Low…read moreprice. Very professional. I recommend to everyone.Call them.

The tech Mr. Robert's was very professional and informative and explained in depth what he found…read moreand even showed pictures. He was patient and answered any questions I had too. Very happy with the service he provided.

Steven was great- very thorough and knowledgeable. Made the process easy and trustworthy.read more

Nick from Austin Air is amazing. He is extremely polite, professional, knowledgeable, and carefully…read moreexplains what he is doing. I request him for all the jobs (maintenance to repairs) and the company works with me to ensure I am on his schedule. Very pleased!

small hiccup with the appointment in the beginning but was resolved quickly. Great techs, even…read moreshowed me where the relay was burnt. replaced on the spot at a fair price. Cleaned everything. great company

It was Sunday evening when I discovered a plumbing problem at the house. I decided to put out a…read morerequest a quote through Yelp so I could see who was available and get some pricing for Monday morning. I've had this issue happen years ago so I was pretty confident in the fact that I needed my main line snaked/augered. I feel like the whole point of doing these requests is to get the info you need without a bunch of phone calls and visitors to the house, but it feels like pulling teeth trying to get a quote out of someone. I understand there are variables, but I'm including a description of what I need... at least give me a ballpark. While Holy City is one of the ones that would not offer any pricing, they did offer a free estimate and they also got back to me Sunday evening within minutes of putting in my request. I went back and forth on the app and set up an appointment for Monday morning between 10am-12pm and was told I would get a text 30 mins before to let me know someone was on the way. Well 10-12 came and went with no tech, no call, and no text. I did shoot them a message at that point letting them know that nobody came. A while later, they sent me a message saying that my appointment time had changed and would now be between 3-5pm. No apology or acknowledgement of the missed appointment from that morning. So I replied, "No thank you. You already no call/no showed our first appointment". I get no response on the app so I figure what's done is done. Then I get a text around 3:15pm letting me know a tech is on his way to my home. I responded with a shortened version from above and that I no longer wanted service. Then it seemed I was getting a new message from an Aaron D stating he canceled the appointment and was sorry for the confusion about my appointment. I pointed out that there was no confusion about the appointment and that I was ready and waiting the whole time to which their tech no call/no showed. Then they just reschedule me for 5 hours later with zero explanation or apology. At that point, the problem was already fixed by another plumber from another company who was more reliable. From there, Aaron did apologize for the inconvenience and acknowledged that the mistake was on their end and he would deal with it internally. Based on other reviews and the quick response to my initial inquiry, I was really looking forward to a great experience. Maybe this was a fluke for them, but I can only go off of the experience I had and it was quite disappointing. I'll add an extra star for Aaron reaching out to remedy the situation and acknowledging their mistake, but I won't be recommending them to anyone else.

Hero should rebrand to zero. Requested services for a non- working AC on May 13th. Their response…read moretime according to Yelp is 3 hours. They finally ask me today, June 2nd, if I still need their help and apologized for the delay. Delay? Listen, there are more than one HVAC services available in the low country, and I've used several that responded within an hour of request, and once hired were begging to be used again if I ever needed assistance. Customer service is non-existent here, and if that's indicative of their company, go elsewhere.

After numerous years of solid service and communication, I had an experience with Hero that…read morenecessitated that I find an alternative HVAC company. In brief, a tech diagnosed a system issue, recommended replacement, and a quote was provided ($14-$18k for a new system). I brought in another vendor for a quote and they indicated that I did NOT need a new system at this time and the issue may be related to a leak in the lines (that can't easily be detected). Alternatively, the other vendor suggested a chemical be injected into the lines which acts a sealant. I then contacted Hero professionally asking them to contact me to discuss this alternative and to hear their thoughts around why a new system is the right decision; they did NOT reply back to 2 messages over a 10 day period. After I called and left a voice message, the manager did professionally call and apologize for the lack of responsiveness. Punchline - At a cost of $300, 3 months later, my system is still running flawlessly...there is more life in the system.

My AC quit working sometime during the night. I called to see if I could make an appointment to…read morehave my unit looked at. With it being a holiday weekend (July 4th) I expected to suffer through the weekend before it could be repaired. Someone was at my place within 3 hours and they resolved the issue. Now my place is cool and comfortable again. Very reasonable priced. Will definitely use again when I need any HVAC work done.

Ken and his team do an excellent job. Very pleased with my new AC system, worked great this summer…read more Would recommend them if you need a quick turn around. The price of the AC system was fair.

I have used Affordable Appliance several times. Very professional interactions, timely response and…read morereasonable rates. Definitely will continue to recommend their services.

From the owner: Specializing in the installation and repair of all major appliances. Affordable Appliance…read morecompletely understands what a major inconvenience it can be when appliances fail, we also understand that every second people have to wait for a technician is a second too many. We pride ourselves in our commitment to providing the most prompt and professional service available!