We used Critter Sitters for many years, through multiple pet sitters, multiple pets, and multiple homes and always found them to be professional, reasonably priced, and attentive to the needs of our pets. Recently our pet sitter through Critter Sitters retired and we met with our new sitter one time. Everything seemed fine and we were scheduled to go out of town and had confirmed with the new sitter employed by Critter Sitters that everything was in order. Yesterday I asked for clarification about the billing since it seemed substantially higher with the new sitter over what we had paid previously - in response, I have been told that the sitter's schedule has changed and that I should seek care for my animals elsewhere. With little more than a week's notice, this was very unprofessional and disappointing to say the least. I've tried to communicate my experience to the owner of the company but the line has been busy for some time; will update this review if new information becomes available but sadly, I can no longer recommend this business and would seek care for pets elsewhere. Update: the owner responded and while appreciated, I find the way this situation was handled by Critter Sitters very unprofessional. I can include the text conversation for reference as I did not negotiate: I asked a question about a price difference between two different sitters employed by the same company, a difference of over 300 dollars. The only "policy" I see enforced or followed here is poor customer service. read more

Amanda Brand has been great. No matter how many fur balls we add she is up for the fun. Never had an issue and if an issue comes up regarding the kids or the home, Amanda takes care of it. We get updates and photos throughout our away time and the kids love her. She now has her own door codes in case we get stuck somewhere. Can not say enough good things about her. read more

Amanda gave amazing attention to our animals while we were on a cruise. She provided updates as we had requested and went beyond our expectations. Definitely recommend. read more

Critter Sitters - Dame Versace Cashmere. - Pet Sitting Near Me - Atlanta, Georgia

Amanda Brand is the perfect sitter for my Aussie, Kona. Kona absolutely loves her. She is professional and very organized. I recommend her highly. Wonderful with animals. read more

I had the strangest of pet sitter experiences and certainly the most negative when using Critter Sitters. My first visit was actually great. They did a thorough questionnaire to ensure adequate support when you are away. I requested just one visit for my cat during a long weekend. I received update, pictures, and things were in order when I returned. The sitter was well prepared, thorough, and knew how to handle my cat. Not one day later, however, I received a long text message from that sitter detailing their financial distress and asking for advice. I really didn't know how to respond after using their service just once. But, I thought I'd give them another try and request a different sitter as this may have been just one individual. After an earnest apology, I met with the director and went through my pet intake again for cat visit. I showed where everything was located and discussed my cat's guarding behavior as I had done before. I received the attached message from the director after three visits without any attempt to contact me or my partner who lives in town. I have a seven-pound cat with capped nails, mind you, photographed below. He is up to date on vaccinations. I really struggle to understand the intent behind such a message and why it came at the end of my requested service. I most certainly do not recommend. read more

Critter Sitters - The attack cat who may need quarantine... - Pet Sitting Near Me - Atlanta, Georgia

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Alex from Critter Sitters came in clutch for us taking good care of our cat over our Thanksgiving holiday. Alex took thorough notes on the initial visit and sent us many photos and updates throughout the time we were away. We were very satisfied with the service and plan on using it again! read more

After having some not-so-great experiences with other sitter services, working with Alex at Critter Sitters was a dream. They took great care of my crew and kept in contact with me during our trip out of town. Alex sent great photos of my babies that I gladly shared with all my friends that I was traveling. They were the highlights of our trip. I could rest easily and relax, knowing Alex had our pup and kitties taken care of. I can't wait to work with Critter Sitters and Alex again. read more

Alex took care of our dog while we were out of town for the holidays. Took great care of her, sent lots of updates and the service is very affordable. Strong recommend! read more

Sadly, my experience with Critter Sitters was disappointing. Called on Monday to have a sitter assigned and come over for getting to know our pets. The sitter contacted me promptly and said they would come on Tuesday. So far so good. That Tuesday, the sitter had some issues at work, so couldn't make it, offering to "meet tomorrow" instead - fine. They didn't visit on Wednesday either, because they somehow mixed up days of the week, so they offered to come on Thursday - fine. They didn't visit on Thursday either, because their car unfortunately broke down. Though this was a random event, someone from Critter Sitters was supposed to call me promptly, because we were leaving on Friday. This didn't happen after several hours, so I called myself. I spoke Carol, the manager, when she apologized for the situation. It turned out no sitter was available anymore, so we were asked if we can make other arrangements. We did - we went ahead with boarding our pets elsewhere. It seems that this is not the typical experience here. Personally though, the multiple reschedulings (which I was fortunately fine with as I work remotely, but most people aren't in such a flexible situation) and no follow-up on Thursday after Critter Sitters decided to look for another sitter, especially when we were leaving in less than a day, was disappointing. read more

Janet from Critter Sitters really saved us! If I had imagined the perfect kitty sitter, Janet Green of Critter Sitters surpassed it. She was everything I hoped for in a sitter and more, going above and beyond my most hopeful expectations. She was responsive, dependable, friendly, knowledgeable, flexible and all around wonderful. I can't begin to express what a relief it was to have Janet watching our cats when everything else seemed in chaos. My husband and I were trying to navigate a trip to help my elderly mom after knee replacement surgery (the day before elective surgeries were halted due to COVID-19) and had the trip extended unexpectedly when we realized she needed way more recovery time. When I had to change our first meet and greet due to my flight getting canceled five times (due to the pandemic) she was understanding and accommodating. When I finally got back (for just one day before returning to my mom) Janet listened attentively when I introduced her to our three kitties and when I showed her the medications for our elderly cat, asking great questions. When we were gone she visited our kitties twice a day, every day. She sent the most adorable pictures after every visit so we knew our cats were being looked after, along with detailed text updates and even occasional videos of them playing.Her messages were a ray of sunshine in what was otherwise chaos. If all that weren't enough, she found a better way to give our 19 year old IBD cat his twice daily medication AND she gave him his subcutaneous fluids. Having Janet as our guardian kitty angel was like having an old trusted family friend looking after our cats. read more

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Alex at critter sitter is awesome. takes very good care of your pets (babies). I never have to worry when Alex is walking the dogs or dog sitting. He dies an awesome job and I highly recommend him! read more

We love Critter Sitters! The most courteous and professional folks you'll ever find. Had both Alex and Carol as sitters, we recommend them to everyone read more

I ended up using only once mainly because we haven't had a chance. But even if we do have a chance, I'd look for other services unfortunately. Pros: Service itself was great. Conversation started smoothly after online request submission. Cons: The particular person who said they (blaming a specific person is not my intention so making anonymous as possible) are covering my area didn't take electronic payment. While it's up to the service server I guess, these days where so many other services accept electronic payment methods it's a huge usability loss to me. In fact (it's 100% my fault though) I forgot to leave a check in the room then I had to mail a check. Then, turned out the address they sent to me was wrong so the mail was returned to me so that I had to resend with the correct address. With electronic payment this level of overhead would have not happened obviously. read more

I love Critter Sitters! I moved to Atlanta and have used them since I've been here! Its so hard to leave my baby girls during the day but I know that they are in good paws. Our primary puppy walker is Laurel. She always sends me detailed updates and photos of them on their walk and enjoying their treats. I feel like I'm right there with them. I'm grateful to her, and the whole Critter Sitters Team, for everything they do! I highly recommend them! Thank you so much Laurel, Carolyn, and everyone for loving my girls as I do! read more

Critter Sitters - Lily Bug excited to get her treats from Laurel at Critter Sitters! The photos during the day always make me smile! - Pet Sitting Near Me - Atlanta, Georgia

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Alex took great care of my pup. I loved and appreciated the picture updates after each visit.

Alex watched our dog and cat over a weekend trip and did a phenomenal job. I knew after talking to Alex for just a few minutes that he was professional with plenty of experience with animals. Alex sent updates and pictures after each visit and it eased my mind knowing that our pets were being well-cared for while we were away. Alex and Critter Sitters were also able to accommodate my somewhat-last-minute request, so I really appreciated how smoothly everything went. I will definitely be reaching out in the future. read more

Critter Sitters is amazing. Alex takes such great care of our three kitties and I know they are in great hands when we are away! It definitely makes going on trips easier knowing they have someone great taking care of them!! read more

Wonderful service! Teresa always takes great care with our cat and our leopard gecko. Trustworthy, easy to work with, highly responsive, not afraid of a challenge and ready to go above and beyond. Definitely recommended! read more

I have always had amazing experiences using Critter Sitters to dogsit for me when I'm away on vacation or work trips. Alex is especially wonderful and patient with my dog who is usually so anxious and unhappy when I leave. Whenever Alex watches her, I can tell she looks so comfortable and I know she's in great hands read more

We are so thankful a service like Critter Sitters exist. After finding out our cat has diabetes we hired Critter Sitter to come administer the insulin shot when we are away or out of town. She has to have it daily, in the morning and evening after she eats and our current sitter, Alex, is very attentive and respectful of the specific schedule. He always provides detailed updates and has given us a peace of mind that our kitties are in good hands. Alex not only administers the insulin but feeds our two cats, scoops the litter and gives them loving attention every visit. I cannot say thank you enough for taking care of our two cats when we are unable to! read more

Wayne with Critter Sitters is incredible. He has cared for my dogs, parakeets and cats for the last several years and is the most kind and competent person I could have asked for. I trust him to the max and appreciate all he has done for us. I will greatly miss having his help since I am moving out of the area. read more

Carol with Critter Sitters was exactly what we needed for our 2-year-old indoor kitty! She was so thorough from the get go, asking all the right questions and was clearly proactive, anticipating any issue that may come up. She texted updates when necessary and overall gave us full peace of mind that our kitty was taken care of and comfortable while we're away. 100% recommend this business, they've got it figured out. read more

Critter Sitters has always taken great care of my cat! Most recently I had Alex who was excellent at communication and made sure my cat got lots of care and attention. read more

I started the service in April 2015. My work day including drive time from Norcross to Perimeter Mall was ten hours; I didn't want to stress myself or the dogs. Everything went smoothly. I retired but continued to get contract work, so I'd work three months, be off for three months, like that. I would use the service during the periods I was working. Sometimes I would need the walker for only one day. She would even feed the dogs if I requested. On Wednesday night Aug. 1st I received an email stating that a contract job I had applied to weeks before was beginning the next day. I texted the walker first thing Thursday morning. No response. I texted again at 1:30pm (the job was 3:00pm to 11:30) and she said her schedule was full through Sunday. So I sent this text: "What am I supposed to do? I didn't find out until 10 last night. What about the backup lady?" Do you believe that text to be inappropriate? The office said later that the dog walker felt it was "angry." Anyway I get no response to the text. There had been a backup lady who did walk my dogs on occasion. So I called the office on Saturday and asked the same question: what about the backup lady? The office lady said she'd find out. Getting no response, on Monday I called the office again, leaving a message. Shortly thereafter the pet walker sends this text: "Critter Sitters and I are unable to meet your expectations, so I have been instructed to return your key." Expectations? I texted her requesting dog walking service. And yes I expected her to take the assignment, for which she would get paid. Is that unreasonable? I wasn't asking her to fix my plumbing or paint the house. I spoke with the regional manager who said that the backup lady had moved. You mean my dog walker and the office lady didn't know this? Another thing: according to Yelp, Critter Sitters had three other walkers who lived closer to me than my assigned walker did. But it couldn't have worked out better. I retained the services of Gwinnett Pet Watchers. The primary walker and her backup came to my house together to meet me and the dogs and get the keys. These ladies further advised that the office keeps one of the two keys so there would always be backup, even on short notice, and even if they were both unavailable. Gwinnett Pet Watchers has 18 walkers in the general area and a five-star rating on Yelp after 50 reviews. With Gwinnett Pet Watchers and another local company I contacted, 2 Paws Up, the customer creates a computer profile which the service can access. Accordingly, as long as the office has your key, they can deploy any of their walkers to accommodate your needs, even on short notice. In response to comments posted by the owner, Jeffrey Lauterbach, to my review, I met his walker exactly twice: the day I gave her the key in April 2015, and the day she returned the key on August 7th. I never once spoke with her on the phone; all communication was via text or notes I'd leave on the counter. So I'm not clear on how I "continually demonstrated a pattern of abusive behavior over the 3 years during which she provided service to you, often apparently set off by our inability to accommodate your last-minute requests for service." Was it other "angry" texts perhaps? On the day she returned the key, her car was parked directly in front of me. I expressed my amazement that she could drop everything and drive to my house to return the key but couldn't fit in 15 minutes to walk the dogs four days earlier. And yes, I did tell her in rather frank language that I was extremely disappointed. Was she expecting flowers? Readers, judge for yourselves. Though I met the woman only twice, I get the impression that she's like Laura in "The Glass Menagerie." Do you really believe there were three years of abusive behavior? And listing my full name on the Yelp site by Lauterbach is beyond inexcusable and likely in violation of their guidelines, though I certainly have nothing to hide regarding this company and will reply to any inquiry sent via the Yelp email. Read the other one-star ratings. In most cases Mr. Lauterbach has posted responses that are "angry" in tone, outrageously self-serving, and "abusive" towards former unhappy clients. As newer and more efficient pet walking services enter the field (and with Mr. Lauterbach's incredible "we are never wrong" attitude) Critter Sitters and its obsolete business model will soon be left in the dust. read more

I have used critter sitters for 10+ years, first with our Yellow Lab and now with our 2 kittens. Andrea has been professional, courteous and kind. She is great about bringing in the mail, putting out the trash, feeding and playing with our pets. It is comforting when we are away to know our animals can stay in their own space and be cared for. It is good to know we don't have to board them. It is also nice to know someone is checking on the house while we are away. She came and met the animals and took notes before she started. She has back up phone numbers in case something comes up. She always checks to make sure we are back in town safely before she stops services. She followed thru with any special requests, like medication, that they needed. Would highly recommend this agency to anyone. read more

Absolutely one of the worst services I have ever used, for anything, and will never use them again. Arrived home from a long international trip, after no contact from the sitter, to find no food and water out, cat litter had not been cleaned once, and the front door was unlocked. Absolutely terrible and unacceptable, beyond the pale. I am disgusted. Edit: re the comment below, from the company: this is our family yelp account, look under Brattain, my wife's name, who set up the service. The tone of your reply is as good an example of the quality of your service as the actual service we received. I am avoiding naming the name of the person who provided our "service" because I don't believe in shaming individuals on the internet. But given the the company has just accused me of lying.... but I'm still not going to go there. read more

I had never had anyone come to my home to Take care of my pets. I called critter sitters and an angel came to my house. Her name is Billy McDowell. She was wonderful and the dogs loved her. One of my dogs has an anxiety problem Billy had no problem with him. She was here to feed them let them out and give them a lot of attention. Thank you Billy. I highly recommend her read more

We have been using Critter Sitters and Sal Charania for several years to take care of our 11 year old labradoodle, and she is amazing. She is 100% reliable, kind, caring and loving with our Em, very knowledgeable about animals, and just an all around great addition to our family! read more

Great reliable service! My cats were so happy when we returned!!! Updating my review : my cats were not cared for properly and I stppped using that serb read more

Initially, the company seemed great. My first sitter came to my house to meet me and the cats and took extensive notes. This is where the effort ended, though. Per the website, "Critter Sitters Communicate! They text, call, leave notes--so that you feel completely secure that your pet and household are doing fine." Unfortunately this is not the case. After moving to a new address, I was re-assigned to a new sitter. The first time I called to discuss, she quickly hung up on me stating she was busy and would call me back. I did not hear from her for several days so I sent a follow up email to the company. I then sent another email to Smokie because I was traveling a lot and only had one day we could host the initial meeting. Luckily, she was able to meet that day and she did apologize for not returning my call. This is where her manners ended. Smokie began complaining to me about my apartment complex and how she didn't even think the company should be taking jobs at apartment complexes. If this is the case, my request just shouldn't have been accepted. If it was accepted, it's not my problem that I live in a place that isn't convenient to her. Smokie spent the rest of the time griping about apartments in Atlanta. I gave her a key to facilitate the process as much as possible, but she still had to be buzzed into the complex by me since she didn't have the fob. I asked her to communicate with me what times she thought she would be by since I was going to be on vacation and wanted to be sure I was near my phone. The second visit is when the wheels really fell off. I went all day without hearing from Smokie (knowing I would have to hear from her to buzz her in). When I texted her that evening to make sure she would be able to stop by the following day because she was due for a visit, she told me she had been there that morning. UM WHAT? HOW? She had emphasized to me the importance of making myself available by phone, why was she not doing the same? Smokie told me she had another client in the building who had left her fob so she was able to get in without calling me. It seems implausible that she didn't have a client there when we met days before (since she told me she had never been to the building and complained about its layout), but even more implausible that she had magically acquired a client in my building between Monday morning and Wednesday morning. Even more unlikely is the fact that she didn't think to communicate this to me when she KNEW the only way I knew she had access to the space was by me buzzing her in. When I expressed my uncertainty that she had actually visited since I received no update about the cats nor did I get a text informing me she had another means to get into the building, she immediately copped an attitude telling me she was sorry I "didn't trust" her to do her job. Rather than offering to return to the house to give me peace of mind, Smokie told me I should send a friend over if I really didn't believe she had been there. If I had friends who were able to cat-sit for me, I never would've needed the service in the first place! I reached out to Carol to express my concerns. I'm a fairly low-maintenance pet owner, but I don't think it's unreasonable to get a quick text that a visit has been made. I know many pet owners would expect much more than this. However, Carol quickly became combative and told me it WAS unreasonable to get a text when a visit was made and that I'd just have to trust that it was because Smokie "always" made her visits. Even Carol mentioned she often gets complaints about Smokie's attitude with clients, so I'm not sure how I could trust a person with whom I only had a bad rapport. Ultimately, I did receive an apology and a refund, but not without being told my baseline expectations for communication were unrealistic and being given explanations for why apartment buildings are so complicated to serve. Again, if it's such a problem, stop taking business from renters. The whole purpose of this company is to put you at ease that your pets are cared for when you travel. My experience with both sitters I've used has been quite the opposite and I've had to scramble to find acquaintances to stop in just to check the work of the company I'm paying for this service. I'd suggest exploring any other options before this one. UPDATED RESPONSE: I would have been happy to leave my key fob except I am only given 1 and would have had to coordinate a hand-off to get access to my own apartment upon returning to town. Her overly-emphasized "busy" schedule made that unlikely. I sent a friend over to check after the conversations with both Carol AND Smokie left me with tons of doubt. The business owner's combative responses to poor reviews here must be exactly where his staff gets their attitude from. read more

Critter Sitters saved my sanity! Before finding them, I had two very bad experiences just trying to hire someone as a result of a last minute trip. They answered my message I left immediately and we're so comforting in reassuring my animals would be in good hands. They sent a really nice young man to our place to meet our four little ones. Very laid back and easy to talk to, that meant a lot for a crazy animal mom like myself. We had purchased a camera to keep an eye on our pets not the sitter, but we were able to see all the time that he spent with our babies, how long they were out playing with him, and the patience he had feeding my problem doggie. Definitely will use them again. read more

Not at all satisfied with the service we didn't get from Critter Sitters. After it taking them 4 days to return our call after we had explained how our trust in pet sitters has been stretched to the limit after our nightmare experience with CutiePaws, the lady who finally returned our call starts off by telling my wife that there is no way they can stay at our house for the thirty minutes that they originally told us the $24 we would have been paying would cover. And then to top it all off she tells us that their service "is not a right fit for us", and we should look for a newer pet sitting service that is not as busy because "there is no way that I could get to every client in one day". When my wife would try to talk the kept cutting her off and talking over her in a condescending tone, and then proceeded in hanging up as soon as she'd finished what she wanted to relay to us. What a waste of time. Pet owners need to educate themselves on how pet sitters in general are carrying out their promised duties when the pet owners backs are turned. I do not recommend this company. I care for my pets too much to have amateurs look after them. read more

I had a wonderful experience with Critter Sitters! The petsitter was very kind and thorough. She made the process very easy; the morning I left town I just dropped off my keys in her mailbox and they were there when I returned. My pet was very well cared for while I was away and the sitter followed all my directions and requests. The price is more than reasonable. I will definitely use Critter Sitters again in the future. read more

I feel very comfortable leaving my cats in Billie's care. One of my cats was sick, and she gave her medicine and took great care of her. She stayed in touch with us and left everything organized and clean. We will definitely be using her again! read more

Wayne has been sitting my Mom's critters for years. What an unbelievably nice and goodhearted guy. He even sends Mom photos of the pets. Very cute. I believe the sitters are subdivided by neighborhood, so I can only speak for this one, but I would wholeheartedly recommend him to everyone. read more

I had a great experience with Critter Sitters. My care giver was Andrea Durham and she was so great with my Rotties. I recommend them and will definitely use them again. read more

Whitney is the best!! My husband and I have only lived in Sandy Springs 5 months, but unfortunately have to travel a lot leaving our boys behind (black lab and miniature schnauzer). She always texts me to double-confirm our schedule and leaves a sweet note about how things went while we were gone. She even brings in our mail/packages for us! We love our dogs more than anything, and we're SO HAPPY we found CritterSitters and Whitney to take good care of our pups! read more

I'm so thankful to have found Critter Sitters. Katherine takes amazing care of our diabetic schnauzer - giving him his insulin and taking him for walks when work keeps us late or we need to be out of town. She (and the company) is so responsive, trustworthy, compassionate and reliable. I am tough to please and critter sitters has exceeded my expectations in every aspect. read more

Melissa is the BEST Pet Sitter EVER !! We couldn't get our pug Frasier to learn any new tricks, the only thing we could get him to do was "sit." We went on vacation for a week and came back to Frasier doing "lay down," "shake," and "stay!" Melissa really knows her stuff! We absolutely loved the videos we got each day! It made us feel so good to see him smiling, learning and going on his walks with her everyday. He completely amazed us. We were shocked at how quickly she was able to teach him! We can't wait to use her again! Melissa thank you for the tips and wonderful care you gave Frasier. read more

Growing up, Sharon (who is still with the company!) watched my family's Olde English Sheepdog, so I knew who to go to when I planned my 8-day vacation from my new 4yo Maine Coon. Within two hours of filling out the Contact form on their site, Kimberly reached out to me via phone and email (when I didn't answer the call). She has been super flexible and open to my changing plans and, although I found a friend who lives in my apartment complex to watch Sherlock the Cat in exchange for a 6-pack, I plan to contact Kimberly the next time I go out of town! The $19 per visit rate is really great, and I know the company does good work. read more