We had a frustrating experience with the Knoxville-area location of this company. We reached out specifically for rodent extermination and exclusion services -- not just trapping -- and clearly communicated that sealing entry points was a priority (we have proof of this). After a consultation with a representative I'll call J.J., we were sent a contract that explicitly stated sealing would be included. That was the only reason we moved forward and paid the initial fee. Weeks later, a different technician arrived and was surprised to learn she was the first person to visit the property beyond J.J. She told us she was only there to service traps and had no idea exclusion was supposed to be part of the job. She was kind and clearly not at fault. But shortly after, J.J. called and spent 20 minutes gaslighting me -- insisting exclusion was never discussed and wasn't in the contract. Only after we pushed back did he finally READ the contract and admit he had used the wrong template. He still refused to honor it and said we never mentioned exclusion. They eventually offered a full refund, which we appreciate. But we spent weeks waiting while dealing with rats, only to be told they wouldn't follow through with what was promised in writing. The miscommunication, shifting blame, and unprofessional conduct make this a company we would never recommend. read more

After hearing what sounded like animals in the attic, I called Critter Control to inspect and let us know what was going on. They came to the house, provided a comprehensive evaluation of the entire exterior of the house (where any animals could be entering), what they saw in the attic, etc. They came back with a $3,659.00 estimate for installing galvanized mesh on fewer than ten outside possible entry points, and for trapping and removal of whatever might be in the attic (a 2100 sq ft house). After bawking at the price, and after removing some of the line items from the initial invoice, they offered a 20% discount, indicating that "if anyone asks, you are a 70 year old veteran" .... okay....? I was told that I would pay a little less than half down at the time the contract was signed and that the remainder would be paid when the work was complete. They had to send me three versions of the contract, as the math wasn't adding up on the contract.... I should have known to stop at that point and call another company. I signed the contract and used a link they sent me to pay the initial deposit by credit card on Thursday, 8 August 2024. One of their technicians texted on Saturday morning, 10 August, saying that he was coming to begin the work (I had heard nothing about scheduling at this point). I told him that we planned to be away from the house that day, and asked if we needed to be home. He apologized and said that the manager just told him to come to our home that day, and that he only planned to work on the exterior items, and did not need to be inside the house. He said he was returning Monday to complete the inside work. He arrived and began the exterior work, we left, and received a text later that he was finished outside and would return Monday, 12 August. Halfway through the day on Monday, 12 August, I hadn't heard from anyone, and happened to log in to look at my bank account. I saw that they had used my credit card number from the deposit to go ahead and charge for the entire remainder of the contract. Note that at this point, not even half of the contracted work was completed, as they had not even been inside my house since the initial inspection. I immediately texted both numbers that the initial salesperson had used to text me. There was no response, so I called both numbers and left messages on the voicemail indicating that my card had been charged and that I needed to talk to someone. I called the number that I had used to schedule the initial visit, and apparently, if you press (1) as a new customer, you can get routed to an answering service that can schedule appointments, etc. If you press (2) as a current customer, the phone rings and rings, and no one ever answers. I received a call from a 615 number (Nashville/middle Tennessee) and a woman advised that she was the manager of the service person that had come to the house on Saturday. She said that she was made aware of a billing concern I had. (Frustrating because the salesperson could have extended the courtesy of answering my call, texting me back, calling me back, etc.) I explained my concern and she said that there must have been a billing error, but that the charge was intentional because the outside work was done. I advised that I was told that the remaining charge was due upon completion of the sale, and that I had to initiate the first payment, and should be in control of initiating the remaining payment. I didn't (knowingly) authorize them to store my card number nor charge my account prematurely before the work was completed. I asked her to refund the charge, but she said that her "limit" that she could approve was only $250, but that she could "call her manager." Becoming increasingly concerned about the entire situation, I advised her that I was going to cancel the contract, as there was a right of rescission (3 business days from the date the contract was signed). I confirmed the address that the cancellation notice should be sent and hung up. That same evening, I received a text message from an automated system indicating "Your Appointment with a Critter Control Professional is scheduled for 15 August." No calls have been received, no follow up, no refund has been received, and I have no way to know what the company intends to do. I can't think of a more horrible way to do business. The sheer lack of communication and follow through is deplorable and I can't imagine the idea of running my business in this manner. The company and workers initially exhibited all of the professionalism, but just as soon as that contract was signed and my money was taken, there is no telling if or when I will hear from or see them (or my money) again. Regardless of the outcome, I would steer clear of doing business with a company that conducts itself in this manner. read more

We were led to believe that there were flying squirrels in our attic and we needed a program that included $400 for trapping, $700 for clean up removing of all signs and $2500 for structural repairs and sealing off entry points. Total of $3700. We got a second inspection done and these people said that were no signs of flying squirrels but we did have mice. It pays to get a second opinion. read more

Joe was great. He came on time, was very professional, and addressed our issue quickly.

After weeks of being absolutely tormented by a possum living under my house, I called Orkin because their website said they did this type of thing. They directed me to Critter Control, their supposed sister company. I was set up with a next day appointment for a consultation/inspection on February 6th. A man in an unmarked white work truck showed up probably an hour and a half later than the time frame they gave me. Gave me the estimate, made us pay half up front. Said they'd come every other day for two weeks. He said they'd call me every time beforehand to let me know that they were coming, but that I did not need to be home. I know that they came at least 3 times for certain, not including the inspection. The third time they came, February 13th, the guy came up and knocked on the door to tell me that the bait had been eaten and that they were now going to set the live traps to actually capture. And he was due back the next day so I asked him to please call me after to let me know what he had found. I never heard a thing. Multiple times after this, I'd be home all day on days they were supposed to come. I never got any calls saying they were coming, never got any updates, nothing. Finally a couple weeks later when the supposed service was finished, I received an invoice. So I finally had to call the customer service and ask what was up. She read through my summary, all the dates they claim they came out to the house. Stating that nothing was caught, and that the possum must've left because of the deterrent they put under the house. Flash forward to around March the 3rd, I start to smell something foul every time I go into my room. I thought the worst, that maybe it had somehow gotten up into the wall and died. Today, March 23rd, my brother in law was going under the house to check out a plumbing issue I've been having and guess what he found? A LIVE TRAP WITH A DEAD POSSUM IN IT. So I truly honestly believe that after February 13th, they never came back. I mean, they didn't even come back for their trap?? Needless to say, we haven't paid that invoice yet, and I will be calling them when they open back up on Monday. Truly appalled at the lack of communication provided by this company. The fact alone that they didn't even keep their word about calling me to let me know a service person was on their way each time is just... And the fact that I had to reach out for an update once I received my invoice? Honestly its just unacceptable. And a shame, I've always had such a great experience with Orkin, and for this to be their supposed "sister company"..they shouldn't associate with such a poorly executing company. read more

Paid for 2 weeks of service to catch and remove skunk. Asked if cats in neighborhood, but despite being told "yes," used bait that would attract cats. Caught 3 cats during the time. Called first morning cat was caught, promised to come release cat and reset trap, cat still trapped when came home that night. Had to call and get them to walk me through opening trap to release cat. Next day, they came to "close" the trap for the weekend (even though it was already closed since I released the cat), as they didn't want to have to come out retrieve skunk if caught. Caught cat again 2nd night after they reset trap (I let it out rather than letting it stay trapped all day.) Guy came out next day to block entrance to skunk's den, even though skunk had not been caught and to supposedly reset trap, which he didn't. Next visit to close the trap, which had never been reset, for the weekend. Reset trap Monday, caught cat again that night, I released Tuesday, and they removed trap Wednesday, charging me for 2 weeks of trapping, though trap was only set 4 nights during the 14 day period! read more

East Tennessee Critter Control provides the absolute worst customer service in the industry!!! They will give you every excuse in the book as to why they can't come out. They NEVER have enough employees and people apparently quit all of the time. They did a shotty job the first time they came out and I can't get them to come back out to fix what the last guy messed up who has since quit. I get responses like, "We have to wait till the rain stops," "We have new people starting soon," "I'll call you when I can come out....". I'm done with this rotten company. Do yourself a favor and steer clear of this company, besides you won't get any help from them anyway. Don't even waste your time. read more