Oooh I really should have written this immediately after my appointment so that I remembered my…read moreservice guy name. Anyway, I found the complete experience very professional, from my initial phone consultation to the service tech showing up on the day of. Both of the gentlemen explained to me the exact process, asked questions to make sure that I was getting the service that I need for my home, and explained step-by-step what was gonna happen once the service tech was here . Also the gave clear follow up Instructions. I am very happy with their service.

STC set me up on a quarterly plan when I bought my house in 2018. They send me text reminders…read morebefore my appt and give me notice when they are on the way. The guys are friendly, knowledgeable and proactively look to make sure there are no issues. They are so easy to do business with in Burleson!

UPDATE: Kendall visited my home and he was awesome! He explained everything he was doing and made…read moreme feel very comfortable and reassured. Very pleased! Thank you! Very responsive and clear communication. Quickly quoted and scheduled treatment. Highly recommend.

I have been a customer for 2 years now and I am overall pleased with service. I like that if I am…read morenot satisfied they always address my issues. Customer service is always A+. I do think the thoroughness of the technicians varies. I have seen less bugs enter my house ( very old house) since getting the service. I do wish they had better ant control services. I also get monthly mosquito services April- October. It has greatly impacted how many mosquitos are in my yard. Also their products are pollinator and animal safe.

I've had a contract (their Premium 365 service) with Reliant Termite & Pest Control since March…read more2021 and so far they've always been prompt, professional, proactive in scheduling each quarterly service call and I've not had a single complaint. Until.... I was supposed to have a quarterly service back in late February but I never heard from them, which was odd as they've always been proactive, so I called them (2-26). It went to VM but I couldn't leave a VM because their mailbox was full. The few times I needed to call them for something that never happened so this was a first. Since then I've called eight times (I have the call long on my phone as proof) and their VM is full and it disconnects. Which begs the question: Is this company still in business??? Side note: Their Crowley office is a little over a mile from where I live so it's no big deal to drive by while I'm out running errands, which I did a couple weeks ago. This was around 10:30 AM or thereabout and there were two company trucks parked in front of the building and the office door was locked. Having never been to their office before I don't know if this is normal but when you take into account that phone calls go to VM which is full, it does make you wonder if they are still in business.

We sign up for the yearly package and they are always helpful with keeping us on track…read more Sam is who came out to our house today and the last time. He's who we will ask for every time from now on.

Waited 6 months until I reviewed, Awesome! Moved into a new build and with all the ground movement…read morearound me I kept finding spiders and bugs everywhere. I chose bc I have dogs and they were safe for them. Months later I find tons of bugs.... Dead around the perimeter but not in my house . Also used the Yelp coupon they honored

While their customer service started off great, this company seems to be unaccountable. After…read morescheduling an appointment 2 weeks out, nobody showed up at the time of the appointment, yet the technician claimed he "knocked." With 2 adults, a dog that barks at any slight noise at the front door, and a newborn in the home - there's no way we would have missed a knock. Their after hours answering service is worthless and rude. Save yourself some time, stress, and money ... and opt for a more professional company.

Kevin with Aloha and Omega Pest Control was awesome. He was on time (I wasn't late!) , and he did a…read moregreat job of explaining my options. He even treated same day when I thought I'd have to schedule another appointment (I thought this was just a quote). Their office staff was great too with setting up my appointments. I highly recommend them. They are professional, reasonably priced, and knowledgeable. If you need pest control, these are the ones to hire!

We called Alpha and Omega looking for a company that would service our Burleson Rent house. I f…read moreyou call them you're likely going to get an answering machine like we did but don't let that stop you. They called us back quickly and were very friendly and professional. They explained that they would come out to do an assessment (we had an ant problem) and then give us an idea what caused the problem and an estimate for treatment. Mark showed up and quickly identified the problem AND what caused the problem, gave us what I thought was a very reasonable estimate to treat the ants and outside all around the foundation. I also went by their office to meet the owner and admin staff right on Renfro. So glad I happened to find this gem of a company, I will definitely have them protect our main house. They are ALL about customer service and that's rare these days!

I wanted to leave an EXCELLENT review for Alexis Munoz. He recently took the lead on a rodent…read moreissue at one of our properties where we have renters and he was amazing. It was not an easy fix and took many visits to find and resolve the problem; but Alexis was so great. Professional, responsive, friendly, and on time. He even worked on a Saturday for us. I really appreciate his customer service and his attention to detail and his concern and dedication for getting the unwanted guests out of our house. Our tenants are also very happy and relieved. Thank you Alexis!!!

Carlos was great! Explained the process, options, results, etc. in understandable terms. Really…read moreknows his job and was positive and friendly. We actually have just recommended Ideal to our friends in Arl./Mansfield area after he was here. :)