Great communication and follow-up…read more They came out, explained everything, sprayed and thankfully I see very little. What is do see, they are dead...YES!

The techs were fine and the service was fine. I paid extra to get extra treatments that were…read moreimportant to me (they didn't work). My real issue is the pestering to confirm appointments. As an adult, I keep track of my appointments and dont want to be infantilized. If you don't confirm an appointment by the time they want, they will cancel your slot and make you an 'anytime appointment'. I understand needing a schedule, but I really dont like threats. Additionally, they just didn't show up for an appointment they pestered me about and when i contacted them at 6pm, i got an 'oopsie' reply from a third party person who said i'd be contacted by the office. That was several months ago so.... All in all I just didn't appreciate how I was treated.

Chad came out to address the issue and went above and beyond to place additional pest control in…read moreareas they may be hiding. I'll definitely be using him for my quarterly service. Communication was superb! Thanks Chad! Look forward to working with you.

Oooh I really should have written this immediately after my appointment so that I remembered my…read moreservice guy name. Anyway, I found the complete experience very professional, from my initial phone consultation to the service tech showing up on the day of. Both of the gentlemen explained to me the exact process, asked questions to make sure that I was getting the service that I need for my home, and explained step-by-step what was gonna happen once the service tech was here . Also the gave clear follow up Instructions. I am very happy with their service.

Wonderful customer service - I appreciated Ashlyn's efforts to get me an earlier appointment!!read more

Jerry Hsu serviced our home and he will always get a 5 star review from my family. Not only does he…read moretreat my (and I'm sure every) home as if it were his own, but he always keeps me informed on what he's doing and how he can help. Thank you, Jerry, for always making us feel safe in our home!!!

We love their services but can't get them to call us back after leaving countless messages to…read moreschedule service. They still in business? Butch Bawcom

I've had a contract (their Premium 365 service) with Reliant Termite & Pest Control since March…read more2021 and so far they've always been prompt, professional, proactive in scheduling each quarterly service call and I've not had a single complaint. Until.... I was supposed to have a quarterly service back in late February but I never heard from them, which was odd as they've always been proactive, so I called them (2-26). It went to VM but I couldn't leave a VM because their mailbox was full. The few times I needed to call them for something that never happened so this was a first. Since then I've called eight times (I have the call long on my phone as proof) and their VM is full and it disconnects. Which begs the question: Is this company still in business??? Side note: Their Crowley office is a little over a mile from where I live so it's no big deal to drive by while I'm out running errands, which I did a couple weeks ago. This was around 10:30 AM or thereabout and there were two company trucks parked in front of the building and the office door was locked. Having never been to their office before I don't know if this is normal but when you take into account that phone calls go to VM which is full, it does make you wonder if they are still in business.

Waited 6 months until I reviewed, Awesome! Moved into a new build and with all the ground movement…read morearound me I kept finding spiders and bugs everywhere. I chose bc I have dogs and they were safe for them. Months later I find tons of bugs.... Dead around the perimeter but not in my house . Also used the Yelp coupon they honored

While their customer service started off great, this company seems to be unaccountable. After…read morescheduling an appointment 2 weeks out, nobody showed up at the time of the appointment, yet the technician claimed he "knocked." With 2 adults, a dog that barks at any slight noise at the front door, and a newborn in the home - there's no way we would have missed a knock. Their after hours answering service is worthless and rude. Save yourself some time, stress, and money ... and opt for a more professional company.

Very nice company. We had a raccoon in our attic space but were referred out unfortunately the…read moreraccoon family was in a hard to get to spot. I would recommend this company.

Awesome company. Kevin did a great job explaining the process that I needed. Will be using them…read moreagain.

Brantley is a very thorough technician. He always explaines what he is going to do. He is very…read morepolite and respectful. I appreciate the work that he does. I have been with Ideal Pest Control since 2015.

I wanted to leave an EXCELLENT review for Alexis Munoz. He recently took the lead on a rodent…read moreissue at one of our properties where we have renters and he was amazing. It was not an easy fix and took many visits to find and resolve the problem; but Alexis was so great. Professional, responsive, friendly, and on time. He even worked on a Saturday for us. I really appreciate his customer service and his attention to detail and his concern and dedication for getting the unwanted guests out of our house. Our tenants are also very happy and relieved. Thank you Alexis!!!

Came home today to see my significant other being treated with the utmost respect and evidence of a…read morejob well done. Inspections are free and treatment is only suggested if needed. The gentleman, John, was a master of his craft and eased anxieties. Thankful and grateful an outstanding company like this exists locally. Will be using them for all future pest services.

Atrocious cancellation process. They make it nearly impossible. They will a straight up hang up on…read moreyou when you try to cancel. "Oh you can only talk to this person and she's out to lunch." At 3pm? Had to call from a different phone to even get through, then they try to charge you for more months because of some BS contract that "you agreed to" which is in the fine print at the bottom of some service receipt. Totally disingenuous company. Would never recommend. Disputing all charges on my CC.