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    Recommended Reviews - Cristions

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    5 years ago

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    west elm

    west elm

    1.9(72 reviews)
    0.1 miDowntown Birmingham
    $$$

    My husband and I recently purchased a new outdoor dining set from West Elm and since we purchased…read moreit online and this is the only West Elm location in Michigan they get the credit. When I ordered it it was a bit delayed in terms of delivery (as most things are these days) and during that time the price went down by a good percentage. I called their customer service to see if I could get a price adjustment and they were kind enough to assist and get me the discount. Score! Also, I assumed the items would be shipped but they were actually delivered by the West Elm/Pottery Barn/Williams Sonoma delivery team, and they brought the items and set them up for us. I thought I was going to spend my evening putting furniture together and breaking down boxes but all I had to do was arrange the pieces where they needed to go. Double score! The set is sturdy and great quality. The table is very heavy, as are the chairs and the bench. Our previous table was light weight and as such was beginning to fall apart after a few years. This piece, I think, is going to last us a very long time. And it's made from sustainable wood to boot. Triple score (for the environment!). I can't wait to have our first meal on the deck on this new beautiful set!

    would give them a 0 if I could. Bought a curtain rod waited 6 weeks. When I picked it up and…read morebrought it home- it was missing the finials. I then realized when installing that they sent the wrong finish. Now the store reorder, not only do I have to wait yet another 6 weeks but - they refused to send order directly to me- so I have to make over three trips for their mistake- NO COMPENSATION FOR THEIR FAILURES. This is the second time I have purchased from this company - my first order was equally a horror story due to failure on their part, gave them a second chance but this will be my last.

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    west elm
    west elm - Waited a month to finally furnish our new home! It's happening today!

    Waited a month to finally furnish our new home! It's happening today!

    west elm - So dapper

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    So dapper

    Arkitektura DET - Showroom display

    Arkitektura DET

    4.6(10 reviews)
    1.2 mi
    $$$$

    I worked with Rita and had a wonderful experience. She helped me get the right sectional for our…read morespace. The contemporary furniture is beautiful and very well made. it was a very pleasant experience.

    Buyer Beware! We…read morerecently purchased four Poltrona Frau dining chairs from this company for ~$12k, only to find the frame of one cracked. Arkitektura has been extremely unhelpful. We purchased several Poltrona Frau pieces in the past - dining table, lounge chairs, twelve dining chairs, coffee table. The furniture is exceptionally high quality, but on one occasion we had an issue with the workmanship on a piece, and it was immediately replaced. We thought that was an attribute of how Poltrona Frau stands behind their products, but it turns out it is an attribute of the Poltrona Frau distributor. The only difference between our past orders and this last order is that our others orders were purchased through Perigold, and included free delivery to our home. The Perigold Customer Service team immediately worked to remedy the situation and replace the defective chair at no cost to us. We've had the opposite experience with the a Arkitektura team. They have made this our issue, and instead of working with the manufacturer to fix this, they told is they'd sell us a replacement. I will never trust this company with our business again. Possibly the worst service I have ever encountered. Additional background: This firm has a sketchy warehouse where orders are shipped to. Because we were unable to get them to schedule a delivery for several weeks after the chairs were received at the warehouse, I sent my husband to pick them ip. The warehouse manager carried the chairs and loaded them onto our truck in a way where the cracked frame of the chair was facing him and not visible. As the chairs were unloaded from my husband's truck less than ten minutes later the broken framed was noticed and the company was immediately notified. Again, they refuse to take any ownership and have made this our issue. I recommend purchasing any high end furniture with a company that actually cares about their clients. That is not the case for Arkitektura.

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    Arkitektura DET - Modern light fixture

    Modern light fixture

    Arkitektura DET
    Arkitektura DET

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    Workco

    Workco

    1.0(1 review)
    0.1 miDowntown Birmingham

    1 star. I want to…read morepreface this by saying we did sign a contract, and I understand what that means. This review is not about disputing that. It is about the lack of transparency, professionalism, and basic customer care that defined our entire experience. We came in with a straightforward situation: a student preparing for a single exam who needed a workspace for a short, defined period. That was made clear from the start. A reputable business would have used that information to recommend the right plan, ensure the terms were fully understood, and establish a clear end date. None of that happened. We were signed to an open ended contract with no mention that it would continue billing until actively cancelled. It is also worth understanding what the membership actually gets you. The $400+ monthly fee covers access to a shared open floor, essentially a glorified waiting room. A private room is available but billed separately at $200 per hour. For anyone coming in with a specific, time sensitive need, that pricing structure deserves serious consideration before signing anything. When the exam concluded, we assumed the matter was closed. A simple courtesy reminder before the next billing cycle, something any client focused business would provide, would have prevented this entirely. Instead a charge came through without any warning for a month of service we had no intention of using. I called to address it. Marcus took the call, acknowledged the concern, and committed to following up. Over a week passed with no response. I had to call back myself. When I finally reached him again, he was dismissive, referred to our student as my "supposed" student, stated he did not have time to address the issue, and told me there was nothing he could do. His exact words were that he could not refund me even if he wanted to because he still had to close the account. This was nearly three weeks after I had originally asked him to do so. To be clear, he had not closed the account, had not followed up, and was now using the uncompleted task as the reason a refund was off the table. Had I not called back myself, there is a reasonable chance another month would have been charged before anyone did anything. The logic being applied here is that cancelling an account on the same day as a charge justifies keeping the full monthly payment. For a task that, by all appearances, still had not been completed weeks later. A business that respects its clients follows through on its word, communicates proactively, extends good faith when the situation calls for it, and works toward fair resolutions even when the contract technically favors them. This business did none of that. If you are considering this space, read the fine print, get an explicit end date in writing, and weigh the value honestly before committing. We learned that lesson the hard way.

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    Workco
    Workco
    Workco

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    Cristions - furniture - Updated May 2026

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