Beautiful furniture store! This review is solely from browsing - haven't purchased from here yet. I…read moredid enjoy walking through the showroom though for major design inspo. The whole interior is gorgeous. I'm currently in the market for a new couch and have some specific "musts" in mind. CB2's Faible couch collection is a dream and their Lumis couch collection is like their RH cloud couch dupe. Huge comfy couch goals! Was great to see and get a feel for the dimensions in person. Had a really friendly sales person approach me quickly, but wasn't pushy at all. I didn't have a lot of time in the store today (had an appt nearby that I had to get to), and he fielded some rapid fire questions about the couches nicely and knowledgeably. I may be back soon! While I didn't have a chance to look at prices throughout the store too closely, it doesn't seem like it'd be the most budget friendly spot. But I got the first impression that price fits/matches the quality here!

My husband and I recently purchased a new outdoor dining set from West Elm and since we purchased…read moreit online and this is the only West Elm location in Michigan they get the credit. When I ordered it it was a bit delayed in terms of delivery (as most things are these days) and during that time the price went down by a good percentage. I called their customer service to see if I could get a price adjustment and they were kind enough to assist and get me the discount. Score! Also, I assumed the items would be shipped but they were actually delivered by the West Elm/Pottery Barn/Williams Sonoma delivery team, and they brought the items and set them up for us. I thought I was going to spend my evening putting furniture together and breaking down boxes but all I had to do was arrange the pieces where they needed to go. Double score! The set is sturdy and great quality. The table is very heavy, as are the chairs and the bench. Our previous table was light weight and as such was beginning to fall apart after a few years. This piece, I think, is going to last us a very long time. And it's made from sustainable wood to boot. Triple score (for the environment!). I can't wait to have our first meal on the deck on this new beautiful set!

Far and away the worst customer experience I've ever had…read more I ordered my daughter a loft bed for her 10th birthday, and I paid for white glove delivery bringing the total to over $3,000. First the delivery crew was an hour late beyond the scheduled window. West Elm also didn't ship the hardware required for the delivery crew to assemble the bed. I was told that I'd get a call in 48-72 hours, so I waited. Of course, no one from West Elm ever contacted me, so I reached out for an update. I was told that I would have a response in 10-12 business days. Meanwhile, my daughter still doesn't have a bed (or her birthday present), and West Elm has left a pile of parts dangerously scattered across her room. I called and asked to speak to a supervisor, and I was kept on hold for over an hour before I was told there was nothing a supervisor could do to assist me. Then, they asked me (and I quote), "why don't I just go to a hardware store and buy what I need to put the bed together?" I would love nothing more than to never deal with this company again, and if they gave me assembly instructions then maybe I would go buy anything I could to put it together myself. I asked them to email me the hardware inventory list and they said they didn't have it. I realize that mistakes happen, and I was just looking for someone to help fix it. Instead, I was met with ineptitude, apathy, and rudeness. Do yourself a favor and buy from anywhere else.

Beautiful store with friendly and helpful staff that truly love interior design. My experience was…read moregreat and I will definitely share with friends

My daughter and I recently completed a total redesign of her bedroom, together with Susie Sparks at…read morethe Birmingham shop. The redesign was many months in process and done virtually. Throughout every phase, Susie was fabulous! She brought great creativity and energy to the project and made earnest effort to understand my wants, as well as to closely connect with my daughter. The installation of the new bedroom is nearly complete and looks even more beautiful in-person than on the design boards! Many thanks, Susie and Serena & Lily!!! I will be designing another room with you very soon and look forward to it!

1 star. I want to…read morepreface this by saying we did sign a contract, and I understand what that means. This review is not about disputing that. It is about the lack of transparency, professionalism, and basic customer care that defined our entire experience. We came in with a straightforward situation: a student preparing for a single exam who needed a workspace for a short, defined period. That was made clear from the start. A reputable business would have used that information to recommend the right plan, ensure the terms were fully understood, and establish a clear end date. None of that happened. We were signed to an open ended contract with no mention that it would continue billing until actively cancelled. It is also worth understanding what the membership actually gets you. The $400+ monthly fee covers access to a shared open floor, essentially a glorified waiting room. A private room is available but billed separately at $200 per hour. For anyone coming in with a specific, time sensitive need, that pricing structure deserves serious consideration before signing anything. When the exam concluded, we assumed the matter was closed. A simple courtesy reminder before the next billing cycle, something any client focused business would provide, would have prevented this entirely. Instead a charge came through without any warning for a month of service we had no intention of using. I called to address it. Marcus took the call, acknowledged the concern, and committed to following up. Over a week passed with no response. I had to call back myself. When I finally reached him again, he was dismissive, referred to our student as my "supposed" student, stated he did not have time to address the issue, and told me there was nothing he could do. His exact words were that he could not refund me even if he wanted to because he still had to close the account. This was nearly three weeks after I had originally asked him to do so. To be clear, he had not closed the account, had not followed up, and was now using the uncompleted task as the reason a refund was off the table. Had I not called back myself, there is a reasonable chance another month would have been charged before anyone did anything. The logic being applied here is that cancelling an account on the same day as a charge justifies keeping the full monthly payment. For a task that, by all appearances, still had not been completed weeks later. A business that respects its clients follows through on its word, communicates proactively, extends good faith when the situation calls for it, and works toward fair resolutions even when the contract technically favors them. This business did none of that. If you are considering this space, read the fine print, get an explicit end date in writing, and weigh the value honestly before committing. We learned that lesson the hard way.

This review is for the restaurant, even though the furniture store is also nice…read more The ambiance is pretty cool, like eating in an outdoor garden that is inside. The food I had (lobster roll, fries, and oysters) were all good. I didn't pay for the food, but expect expensive.... If there's a place where you don't have to expect expensive at this point please send me your suggestions!

Underwhelming. The…read morevenue reminded me of Vegas in a formulaic way. Our server was inattentive, and super rushed whenever she did make it to our table- which at this price point, is unacceptable. The apps we ordered, the grilled artichokes and shrimp cocktail were excellent. Re: the entrees, almost everything is à la carte, even so, my sea bass was delivered without the potatoes it was supposed to come with. IMHO, WAY overpriced for the food and experience. If I return it'll likely be just for a drink and appetizers, a burger (which looked amazing!) or dessert and coffee. *Note: they don't serve decaf.

Great selection of high end finishes and fixtures, custom furniture and building materials. I visit…read moreoften when shopping with clients! Sarah, The Lux Group

Amazing spot for seeing what's possible for your remodeling or new construction job. Could spend…read moreall day here-like a field trip. Expensive.

Such a beautiful store with a great selection of curated furniture and decor. Everything is…read morestunning and so thoughtfully put together!

As a long time customer of BIRMINGHAM DESIGN STUDIO, I have furnished my home with their furniture…read moreand accessories. I enjoy the presentation of furnishings as they could appear in a home setting, each vignette displayed with finishing touches of artwork, pillows and throws.

I was under the impression Ethan Allen furniture was high quality, certainly the price of what they…read moresell would lead you to believe that. We ordered 2 reclining leather club chairs, one with an ottoman. They are beautiful and mechanically and structurally sound, but the leather began to peel after several years. They are pricy but I thought Ethan Allen was a premium company. I felt it important to let people who shop here to be aware of this.

Walking into this store in Birmingham, MI, I was treated like a homeless person off the street…read more Maybe because I was in gym clothes? Needless to say, the small sample swatch I was given to look at in my house of the wing chair I wanted to buy was to be back to the store within 24 hours. Talk about pressure. But, I did take it home and I thought it was perfect! Once I ordered the chair, it was delivered to my house and sadly instead of being the color "Ivory" was more like cream with a yellow tinge. I was so disappointed. I called the designer and said I was willing to furnish my entire living room from the store, if they would exchange it for a different shade of the ivory color and I asked the Designer to come out to look at it. Even she agreed with me that it had a yellow tinge. However, Ethan Allen refused to exchange the chair. I guess the rest of my living room will not be furnished from Ethan Allen. Stupid business decision on their part as I was prepared to spend upwards of $10,000 or more to get a couch and another chair. I will never go back to this store again. It was my first and last time.

Similar to the previous review, the male who works there is incredibly rude and unhelpful. Although…read morethey have great products, the atmosphere makes you want to leave immediately. Do not recommend

Every time I go into this store I am treated rudely by the male who works there. I feel as if he…read morethinks I am not rich enough to afford his products and therefore he is wasting his time helping me. I would not recommend using this store. It is a very uncomfortable atmosphere when the customer feels as if he/she is imposing on the staff when wanting to purchase bedding.