My husband and I recently purchased a new outdoor dining set from West Elm and since we purchased…read moreit online and this is the only West Elm location in Michigan they get the credit. When I ordered it it was a bit delayed in terms of delivery (as most things are these days) and during that time the price went down by a good percentage. I called their customer service to see if I could get a price adjustment and they were kind enough to assist and get me the discount. Score! Also, I assumed the items would be shipped but they were actually delivered by the West Elm/Pottery Barn/Williams Sonoma delivery team, and they brought the items and set them up for us. I thought I was going to spend my evening putting furniture together and breaking down boxes but all I had to do was arrange the pieces where they needed to go. Double score! The set is sturdy and great quality. The table is very heavy, as are the chairs and the bench. Our previous table was light weight and as such was beginning to fall apart after a few years. This piece, I think, is going to last us a very long time. And it's made from sustainable wood to boot. Triple score (for the environment!). I can't wait to have our first meal on the deck on this new beautiful set!

I bought a piece console table from west elm. it was supposed to be delivered and assembled. the…read moredelivery team chipped the concrete table (side) and installed it lopsided. this concrete table moves from side to side and I have little kids. no one at west elm is getting back to me and have completely ghosted me.

Beautiful store with friendly and helpful staff that truly love interior design. My experience was…read moregreat and I will definitely share with friends

My daughter and I recently completed a total redesign of her bedroom, together with Susie Sparks at…read morethe Birmingham shop. The redesign was many months in process and done virtually. Throughout every phase, Susie was fabulous! She brought great creativity and energy to the project and made earnest effort to understand my wants, as well as to closely connect with my daughter. The installation of the new bedroom is nearly complete and looks even more beautiful in-person than on the design boards! Many thanks, Susie and Serena & Lily!!! I will be designing another room with you very soon and look forward to it!

I worked with Rita and had a wonderful experience. She helped me get the right sectional for our…read morespace. The contemporary furniture is beautiful and very well made. it was a very pleasant experience.

Buyer Beware! We…read morerecently purchased four Poltrona Frau dining chairs from this company for ~$12k, only to find the frame of one cracked. Arkitektura has been extremely unhelpful. We purchased several Poltrona Frau pieces in the past - dining table, lounge chairs, twelve dining chairs, coffee table. The furniture is exceptionally high quality, but on one occasion we had an issue with the workmanship on a piece, and it was immediately replaced. We thought that was an attribute of how Poltrona Frau stands behind their products, but it turns out it is an attribute of the Poltrona Frau distributor. The only difference between our past orders and this last order is that our others orders were purchased through Perigold, and included free delivery to our home. The Perigold Customer Service team immediately worked to remedy the situation and replace the defective chair at no cost to us. We've had the opposite experience with the a Arkitektura team. They have made this our issue, and instead of working with the manufacturer to fix this, they told is they'd sell us a replacement. I will never trust this company with our business again. Possibly the worst service I have ever encountered. Additional background: This firm has a sketchy warehouse where orders are shipped to. Because we were unable to get them to schedule a delivery for several weeks after the chairs were received at the warehouse, I sent my husband to pick them ip. The warehouse manager carried the chairs and loaded them onto our truck in a way where the cracked frame of the chair was facing him and not visible. As the chairs were unloaded from my husband's truck less than ten minutes later the broken framed was noticed and the company was immediately notified. Again, they refuse to take any ownership and have made this our issue. I recommend purchasing any high end furniture with a company that actually cares about their clients. That is not the case for Arkitektura.

1 star. I want to…read morepreface this by saying we did sign a contract, and I understand what that means. This review is not about disputing that. It is about the lack of transparency, professionalism, and basic customer care that defined our entire experience. We came in with a straightforward situation: a student preparing for a single exam who needed a workspace for a short, defined period. That was made clear from the start. A reputable business would have used that information to recommend the right plan, ensure the terms were fully understood, and establish a clear end date. None of that happened. We were signed to an open ended contract with no mention that it would continue billing until actively cancelled. It is also worth understanding what the membership actually gets you. The $400+ monthly fee covers access to a shared open floor, essentially a glorified waiting room. A private room is available but billed separately at $200 per hour. For anyone coming in with a specific, time sensitive need, that pricing structure deserves serious consideration before signing anything. When the exam concluded, we assumed the matter was closed. A simple courtesy reminder before the next billing cycle, something any client focused business would provide, would have prevented this entirely. Instead a charge came through without any warning for a month of service we had no intention of using. I called to address it. Marcus took the call, acknowledged the concern, and committed to following up. Over a week passed with no response. I had to call back myself. When I finally reached him again, he was dismissive, referred to our student as my "supposed" student, stated he did not have time to address the issue, and told me there was nothing he could do. His exact words were that he could not refund me even if he wanted to because he still had to close the account. This was nearly three weeks after I had originally asked him to do so. To be clear, he had not closed the account, had not followed up, and was now using the uncompleted task as the reason a refund was off the table. Had I not called back myself, there is a reasonable chance another month would have been charged before anyone did anything. The logic being applied here is that cancelling an account on the same day as a charge justifies keeping the full monthly payment. For a task that, by all appearances, still had not been completed weeks later. A business that respects its clients follows through on its word, communicates proactively, extends good faith when the situation calls for it, and works toward fair resolutions even when the contract technically favors them. This business did none of that. If you are considering this space, read the fine print, get an explicit end date in writing, and weigh the value honestly before committing. We learned that lesson the hard way.

This review is for the restaurant, even though the furniture store is also nice…read more The ambiance is pretty cool, like eating in an outdoor garden that is inside. The food I had (lobster roll, fries, and oysters) were all good. I didn't pay for the food, but expect expensive.... If there's a place where you don't have to expect expensive at this point please send me your suggestions!

Underwhelming. The…read morevenue reminded me of Vegas in a formulaic way. Our server was inattentive, and super rushed whenever she did make it to our table- which at this price point, is unacceptable. The apps we ordered, the grilled artichokes and shrimp cocktail were excellent. Re: the entrees, almost everything is à la carte, even so, my sea bass was delivered without the potatoes it was supposed to come with. IMHO, WAY overpriced for the food and experience. If I return it'll likely be just for a drink and appetizers, a burger (which looked amazing!) or dessert and coffee. *Note: they don't serve decaf.

Great selection of high end finishes and fixtures, custom furniture and building materials. I visit…read moreoften when shopping with clients! Sarah, The Lux Group

Amazing spot for seeing what's possible for your remodeling or new construction job. Could spend…read moreall day here-like a field trip. Expensive.

I can't say enough about Birmingham Design I have been working with Kristi for 10 years now and she…read morehas does a great job of creating the home I always wanted. She listens to what you want and works hard to find the items your looking for to create just the look you want.

As a long time customer of BIRMINGHAM DESIGN STUDIO, I have furnished my home with their furniture…read moreand accessories. I enjoy the presentation of furnishings as they could appear in a home setting, each vignette displayed with finishing touches of artwork, pillows and throws.

I was under the impression Ethan Allen furniture was high quality, certainly the price of what they…read moresell would lead you to believe that. We ordered 2 reclining leather club chairs, one with an ottoman. They are beautiful and mechanically and structurally sound, but the leather began to peel after several years. They are pricy but I thought Ethan Allen was a premium company. I felt it important to let people who shop here to be aware of this.

Service selection, valuable, helpfulness, kindness, respectfulness, helpfulness, kindness, and…read moregenerous.

Similar to the previous review, the male who works there is incredibly rude and unhelpful. Although…read morethey have great products, the atmosphere makes you want to leave immediately. Do not recommend

Every time I go into this store I am treated rudely by the male who works there. I feel as if he…read morethinks I am not rich enough to afford his products and therefore he is wasting his time helping me. I would not recommend using this store. It is a very uncomfortable atmosphere when the customer feels as if he/she is imposing on the staff when wanting to purchase bedding.