Their receptionist is very rude. I called to tell her I didn't receive a call from them. She argue…read moreme up and down that I did in a very disrespectful. A matter of fact attitude have complained about this particular receptionist nothing has ever done so I guess Orkin condone this kind of treatment to the customers. All I ask is for a 24 hour notification before somebody just show up to your home. That seems to be a problem then when you call them on them, the receptionist wanna argue and get smart with you no professionalism in that at all!!!

Don't call for bat removal. I was informed that it would take $17x to resolve my bat issue. They…read morekept calling and I finally had to ask them to stop calling. If you have a bat issue, Call Matt and Carla with Animal Damage Control. They are located in St Joseph Il and they are a great, prompt company to deal with. Matt and Carla were able to fix my bat problem within a few days for a FRACTION of Orkin's estimate.

If I could, I'd put 0 stars. Terrible Customer Service. Don't reccomend doing business with such…read morerude people that aren't truthful about service or pricing.

I would not recommend! Constant price changes didn't charge you the right amount, etc. The actual…read moreworkers are great!! The office, staff lacks customer service. They charged full price without finishing the job! It is always something with this company!

Don't go with this company. They charge for service non-rendered. I cancelled their services in…read moreDecember 2024. They stopped charging my credit card. In February 2025, I received a bill for 2 months of services. This company should be forced to go out of business for being despicable practices. I submitted a complaint to the BBB. Don't go with this company, they are crooks!!

Orkin is wonderful! I have used them in the past and am currently using them. Very professional…read morepeople and love the email notifications that let me know when they are coming. They are quick and friendly and always willing to answer any questions you might have. highly recommend.

I had someone bring roaches to my home. I hired Nelson's to get rid of them. Right when I thought…read morethey were gone, the pests returned without explanation. I was told "it's just that time of year " or "you'll never get rid of them". I fired them and went to Mug a Bug and treated my own house and got rid of them. Nelson's charge $40 a month to keep them enough to keep coming out. Mug a Bug was $40 for 4 tubes ONE TIME and I haven't seen them since.

Top notch!!!!!!!! I called them after I was sick of getting bitten like a buffet meal on my legs,…read morefeet, and ankles, so I called them and the office staff was more than helpful, reassuring, and kind. My apartment was sprayed three days ago and Kenny the tech was kind, answered my questions, and patient as I was a wreck rushing around as he came an hour and a half sooner due to the weather. Soo far so good and they were here the next morning in my complex again. During this difficult, stressful time for me they were more than understanding. I hate pests/ bugs but if you have em call Nelsons they will get the job DONE!!! Reasonable too!! Many thanks!!!

We use Moultrie County Pest Control for routine inspection, spraying and prevention and are very…read morepleased with Rob Young. Recently we noticed some flying insects around our fireplace and called Rob. He came out promptly and climbed up in the attic and determined they were not termites so we dodged a bullet there. He explained his findings, sprayed on the spot and gave us a plan of action going forward. We recommend him for pest control in our area. Thanks Rob!

Rob and his crew took care of.my hornet's nest and was very prompt and professional!! I'm going to…read moresee if he can take care of my grub problem so I can get ride of this mole or groundhog that is tearing up my yard!!! Thanks again!!! Literally you are a life saver!!

Great service every time Quick responses and take care of…read moreproblem for a reasonable and fair price

This company was over paid ($70) 5 months ago and will not refund payment. I have called multiple…read moretimes and mailed 3 letters asking for my money to be returned. Talked with owner, he said he had sent a check (3 months ago) funny when I have received ANYTHING! They sent a young man to my house that had NO idea what he was doing. When I called Stolley I was told he did not know anything and it was his last day. (So why not send him to my house) This is why I will never use this service again and made the mistake of sending a check in error! I find the God Bless you at the end of his message digusting as he is a liar and a thief. Has not returned over payment after 5 months and lies when he says a check was sent. So in the end he has lied, is not sending a senior citizen the refund due and is an all around bad person!

Didn't even attempt to lock me into a monthly visits and the one-time visit was cheaper too…read more Haven't seen a return of the ants since, so it accomplished everything I expected in a single visit.

I had an appointment today with Nathan. The appointment was for 12pm. He did not show. Take your…read morebusiness elsewhere.

I've used Imel's a couple of times. I have Always had a good experience. Good customer service,…read moregood on site experience and no bug problems after the spray.

Your Review: (5 Stars) Technician was polite and professional, on time and knowledgeable. We were…read moreglad to get rid of the hornets' nest and felt that IMELs fee was very reasonable.