Came in here to buy some souvenirs for my family and wasn't acknowledged or never ask for help customer service fell short for me, it wasn't busy at all ended up buying a sweater for my boy kind of turned me off in buying anything else. But the store is located near wear we were staying and parking is ample and store front is very nice and clean love the memorabilia wall. read more

Crimson and Gray - Memorabilia wall - Bookstores Near Me - Pullman, Washington

Huge selection of merchandise and clothing. Women's, men's and children's clothes. Cougar Gold cheese is sold there. Flags, keychains, hats , coolers, stickers. And much more! read more

This was a great store to stop in for all things WSU! I was very impressed with their vast selection and numerous brand options available. As a new WSU parent, I was happy to find my son all the gear he needed for school. Not to mention, I was also able to pick up WSU gear for me to take home to Hawaii. Highly recommend stopping in if you're in need of WSU gear. read more

If you don't want to visit the campus bookstore this is a great option. Really the only other option though but it's still pretty sweet. Less books apart from regular curriculum general requirement books. You can call ahead and give them an order which they place and box up for you to pick up later. Lots of collegiate merchandise, picture frames, trinkets, and car items to show your love for the Cougs. Two levels with the books upstairs and the clothing and snacks/drinks downstairs. You can also call ahead or use their online system to request materials you want. Pretty nifty! The prices for collegiate merchandise are always high. Between the official WSU bookstore and Crimson and Gray you'll find a great selection of items. Not a lot of duplicate items between the stores which is nice. I'm personally a campus bookstore person but came here for shirts and gifts for family. Even bought my textbooks here a few times. Just a downside is the location for students without transportation. read more

This store was CROWDED. Came for the first game of the season and the parking lot was packed. The store had a selection of more WSU attire/hats/memorabilia than I've ever seen! You could dress your entire family from head to toe and sizes were plentiful. The prices are steep, but the plethora of diverse options was worth every penny. The lines were excessive, but the staff moved the line along where you didn't have to wait longer than 5 minutes! The staff were remarkable, as they were friendly and efficient. Definitely get here at opening on game day as it's gonna be PACKED by noon. read more

Crimson and Gray - All new Coug attire ready for the game, thanks to Crimson & Gray! - Bookstores Near Me - Pullman, Washington

Purchased diploma frames online; when a month had gone by, I called the store to find out when the order might be arriving. Both Marie and Craig were VERY helpful in resolving the issue, and even went so far as to offer a discount and free shipping for my patience. So impressed with their customer service and efforts to "...make it right". Go COUGS! read more

My colleague and I stopped through Crimson & Gray last week during a business trip. We wanted to do something special for our customers (they were touring the university) and needed some WSU material to do it. Neither myself nor my colleague are overly creative people, but Peyton did a great job of making our vision into a reality! We bought pennants, pillows, cups, keychains, etc. and all were universally loved by the clients. It wouldn't have been possible without Peyton's creative vision; she's a major asset to C&G without a doubt. Thanks for all the help! read more

always always make sure to stop in and get some new COUGAR gear!!! Great variety of styles. I have never walked out empty handed!

I have brought lots of cougars glass wear from them disappointed for wedding gifts but ours have gone thou The dishwasher and lost the WSU on a lot of them read more

We had the best customer service experience with Crimson and Gray! My 11 year old daughter ordered a hydroflask using her christmas money (I wouldn't buy her one because they are $$) After waiting anxiously for it to arrive, once it got here and she opened it she realized they had accidentally sent the wrong size - a much larger one than she could manage. We called the store - 3000 miles away - and Megan (sp?) answered. She was so apologetic and not only sent the correct size out right away, but told us to keep the one they'd sent by mistake AND sent an additional straw top "to make up for the inconvenience." We were floored. I offered more than once to return the first one, but she wouldn't hear of it. I've never been treated so kindly, they went above and beyond what I would ever expect. Thank you so much! read more

Alright, I admit I'm not exactly the type who would decorate my entire body/house/car/children/pets in crimson and gray, but if I was, I would certainly come here. They have a great selection of apparel and merchandise, and it's always well stocked, neatly arranged, and not outrageously priced. My small nod to my alma mater comes in the form of a new t-shirt yearly from Crimson and Gray. At $9.99, it's not hard to justify the purchase, even though when I wear it in Seattle I get heckled just about every time. (The snobby jerks!) read more

Oh, Crimson and Gray. Just like a doting parent, I remember when you were born into this world. You gave us an option other than the Bookie, and its merciless price gouging. You gave us cuter athletic wear, and more money back for our buy-backs. Most of all, you gave us choice, and we love you for it! read more

Crimson and Gray has improved over the years. Five years ago, it was impossible to find cougar gear here that looked as good or better than the gear at the Bookie. However, this wasn't the case the last time we were in. There were lots of nice quality shirts, sweatshirts, sweatpants. We also enjoyed the large selection of cougar accessories they have. Their cheaper prices and pain-free parking make this an easy decision. This is also the place to buy textbooks. They usually had all the books I needed and many in used condition at better prices than the Bookie. read more

Quick review to say that this is an awesome alternative for Coug gear in Pullman, particularly on game day. Found some great stuff and it was a far better shopping experience than the chaotic maelstrom on campus at The Bookie. 15% Alumni Association discount was applied. Give it a try! read more

This place definitely has an awesome selection of Cougar Gear. They have a ton of really cute infant/kids apparel. A good selection of men's/women's clothing. What I love is all the "other" stuff they have, like golfing, party supplies, dog gear, glassware, trinkets, jewelry and beyond! Whenever I visit I definitely like to make a stop in whether I buy something of not. Prices I would say are average compared to the same thing at the Bookie. They do carry some different clothing labels which is nice so you can hit up both. Ample free parking is always great too. read more

Oh how I love this store! You can find pretty much any type of Coug gear here! Alumni, parents, grandparents, little kid, and current student shirts, sweats, hoodies, and so on are decently priced. Plus you can get cups, shot glasses, car decorations, etc. You can also buy and sell your text books upstairs. As terrible as it is, I always come here for the book stuff because it's normally such a better deal than the school's bookstore. You can also find school supplies. I know they have a large art (paint, brushes, boards...) and architecture section. The staff is super friendly and helpful as well. Dont hesitate to ask them questions cause most will personally take you to what you're looking for! read more

Love this place. I order from here a lot since I live in Oregon now. They offer free shipping if you don't mind waiting a little while. Just added this cup to my Coug gear. Fast friendly service. Go Cougs! read more

Crimson and Gray - Bookstores Near Me - Pullman, Washington

Everything you want for WSU clothing and merchandise.. Really clean place and staff very helpful. The place has two floors with well stocked merchandise. If you are looking for something, they will have it and then some. read more

Came in just before flying out. Many choices to choose to from. Lots of great deals and quality brands. Will be back.

I love shopping in the store. However, I'm having a terrible time with an order I placed online for in-store pick up. No one will pick up the phone....I have called dozens of times, different days, different times, it doesn't matter. No one will answer. I've sent emails and no one will respond. It is one of the most frustrating experiences I've ever had. I just have to hope that when I send my sister in to pick up the item on Monday, they actually have it and will let her take it home. I have never experiences a business that will not answer their phone or let you leave a voicemail. UPDATE 12/20/15: Kristin from the Crimson and Gray store got in touch with me, apologized for the phone issue, and indicated my item would be ready for pickup on Monday. I appreciate the follow-up on my concerns. read more

Ordered an item online for 1 day delivery. It never arrived and I was not provided a tracking number in the confirmation, only the store order number. I tried both emailing and calling several times for a tracking number, no response to email and no one answering their phone. Might be fine in person, but terrible customer service for online orders. read more

I am having the same issue as another reviewer on this page. I placed an order and paid extra for two day shipping. Not only did the order never arrive, the store does not answer their phone and has not responded to my emails. I have been calling for three days and during regular business hours, and no option to leave a voicemail. read more

Great place for Coug clothing! Gave it 4 stars cause of the prices but the product they sell is high quality!

This place has an awesome selection of gear I haven't been able to find anywhere else. Awesome selection of hats that I can't find in Seattle and the prices are very reasonable as well. read more

Crimson and Gray is a great addition to the town and finally gave the Bookie a little competition. Apparel selection is far superior here!

Great variety of items! Had an issue with an online order, so they sent me some gift cards to make up for the problem:)