The repair techs are knowledgeable and do a good job with repairs. The manufacturers and insurance…read morecompanies don't make it easy for them. I've seen a tech stuck on the phone on behalf of a client trying to get authorization. It took 40 minutes. I've had them do several repairs for me, and am glad they are here in Rockwall.

Got my screen on my iPhone replaced and was told I had a year long warranty otherwise I wouldn't…read morehave gotten it. The screen cracked within a month and they won't repair it. Warranty means nothing. Just wanted me to pay again to get another. Waste of money

My boyfriend and I stopped by to see about upgrading his phone. Rafael came and greeted us and…read moreoffered his assistance. He was courteous & knowledgeable about the phones and deals they had available. He was very patient with my boyfriend who's not that technically savvy. He got a great deal on a new iPhone and helped him set up his new phone. We had a very pleasant visit and appreciated Rafael's help.

The personnel at the store are courteous and customer service oriented. Scottie was the technician…read morethat helped my husband set up his voicemail. AT&T support online and over the phone support were unable to accomplish a set up. Scottie followed the usual protocol which yielded negative results. He did some further research into the details of the account involving the instrument on which voicemail needed to be set up. He made an adjustment and was able to successfully set up the voicemail. He went over and above the general protocol to do this. We appreciated his willingness to troubleshoot the problem and provide true customer service. I will recommend everyone to the store and to seek out Scottie.

I am new to the Dallas area and my phone had stopped charging and was bugging out one morning. I…read moreneeded to get it fixed ASAP because it is my lifeline being in a new area and I have no idea where I am going. I had to stop and get directions to this place and I finally found it. Doors said they open at 10 AM and their website says the same thing. It was 9:30 when I got there so I decided to wait. I waited til 11:15 before I decided to try to get home! Again, I am completely lost in this new area, and I had to drive around for an hour before I finally realized where I was and made it home. If they would have been open at their normal time this wouldn't have been an issue! Very disappointed this all happened and wasted almost 2 hours of my time not to get help.

Long story short.. phone has not been holding a good charge lately. Went on yelp to find someone to…read morehelp out with problem. Sent out quotes & Muhammed was quick to answer with a great price ($60). Said it couldn't be done today, but to my surprise gave me a call back saying part was in store. I was in and out in less than 30 mins, with chit chat of course. Sold me an original charger for the phone as well at another good price ($20). All in all good prices and speedy service. Will return to get iPad restored soon. Thanks for your hard work.

J did a fantastic job. He is very personable, and very professional. He thoroughly explained…read moreoptions and costs. 5 stars!

LIED TO! I went in to RETURN a phone from a different…read morelocation (wayyyy out of town) was told I HAD to go back to the location I got the phone from. I was thinking how much of an inconvenience that was and disappointed that we had made a useless trip. My husband reassured me and knew this wasn't true so we headed to the Ridge Road location in Rockwall, where we've always had great customer service, and we were able to do it there INSTANTLY!! Thank you Samuel!! The woman that greeted us at this location was literally being lazy and her demeanor was rude and stuck up as well. No smile, no "Hi! Welcome in, how can I help you?!" She just walked up to us and we had to start the conversation. How ridiculous! Worst customer service ever!!! GO TO RIDGE ROAD!!

Z was so kind, helpful, and quick! She fixed my phone screen in no time! I'm very impressed with…read morethe services here. I would recommend them to my family and friends. Reasonable pricing as well!

My problem was diagnosed right away; screen needed to be changed. Service was fast and efficient.read more

Simple, affordable and amazing quality. I can't recommend them enough for the price range and…read moreversatility they offer.

I called to be sure they were able to fix my iPhone 13 mini and then headed over. I didn't get her…read morename, but she was so nice and friendly! Getting the back glass replaced was $89 + tax and when I paid, she held down the receipt covering the tip line. Whether that was intentional or not, I appreciate that she didn't ask for a tip. She called when it was ready and it was right on time of what she estimated. The phone looks great and when I walked in, she was trying to polish the scuffs off (there was no hope). The replacement also comes with a 30 day warranty. Friendly customer service and quickly repaired the phone. I wouldn't hesitate to return, but hopefully I won't need to!

Hudson is the best in the area! he has fixed my phone twice and has always done so quickly and…read moreefficiently!

Hudson is the best! He helped my 84 aunt who needed her…read morephone repaired. Super sweet and honest!