I am a Cricket Wireless customer....have been for many years. Although I like my phone, the price and service of the phone, Cricket's customer service is ridiculously poor. The only reason I've rated them a 2 instead of a 1 is because of phones/plan prices. I have 2 lines on my cricket phone, one for myself and one for my daughter. My daughter's phone was stolen so I've been trying to cancel that line. You can buy a phone, a plan, change/add a plan, or add phones to your plan online, but you can never cancel a phone line online. So i went to the first store where i purchased my phone. They are permanently closed. i tried online, but you're not allowed. Another Cricket store told me just call 611 and they can do it, After dialing 611, I was put on hold for more than 20 minutes and then hung up on as soon as I said hello. I tried that again, same thing..........long wait and hung up on before pleasantries were even exchanged. I finally called Coraopolis' store and got the voicemail that they're open and leave my name/number and hope they return my call. Then I called the South Hills Village store and the gentleman there said he could not do it over the phone even if i gave him my ID, password, both phone numbers, my social security number, address, etc. He actually told me to call . I now know what a hampster feels like running on that wheel! Like I said, great phones, plans, etc., but if you're looking for a company that offers good customer service, Cricket isn't it. read more
