Chris was very helpful and patient with an old computer phobic woman. Thank you. Unlike this…read morewhatever that won't let me post anything till I have 85 characters!

Have been dealing with Chris at the Newport Oregon store & experience has been nothing than…read morepositive. Chris was polite, knowledgeable & worked with me for me needs for a new phone. I had been dreading doing this but was so easy. If you need an upfront person, Chris is your guy. I'll" go back & ask to work with him every time.

I came in and the Gentleman I think his name was Carvel was super helpful. I just needed to port a…read morenumber over that didn't work the first time. Mind you I wasn't there to buy anything and he was an amazing help. A lot of times I feel like when you're not there to spend money you get the run around but not here. Amazing customer service

Visited Nov 16 between 1-3 pm. Consumers, especially women and seniors, beware or be prepared to be…read moredisrespected/treated poorly for the most basic service needs. Find a different store. The management is inexperienced and has no business serving the public. I am still on a family plan as a 48 year old person, with my mom as the primary account holder. My mom is experiencing Alzheimer's, and had a very difficult time following through with the process of dialing 611/adding me to the account as a decision-maker. We tried over three store tips/48 hours. All I need to do is activate a phone on an account we have collectively had for over a decade. As a last resort, I asked the store manager to call my mother, I thought that he was willing to take her vocal acknowledgment, in addition to calling the primary account number, as a possible route to a solution. Nope, he called my poor mom to keep repeating the single way, that had not been working for multiple tries her for 48 hours, confusing her and making her upset, he handed the phone to me because he wasn't successful and was getting frustrated with my mom. I tried to explain it another three times, trying to help her take notes. When I got frustrated with him because I thought he was participating in a solution instead of just adding another voice to what was confusing her .... and I asked if a different representative could help me, he asked me to leave, went into the back and called police to have me detained and served with a criminal trespass. Yep, removed by police. Again customer for ten+ years have never had any issues with T-Mobile. I was sitting at a coffee table, thinking he went in the back to cool off, and the police came to remove me threatening handcuffs. I think he was embarrassed in front of his staff, that he was failing so miserably was such a simple task, and he just wanted me to leave. This is obviously something only a 20-year-old manager would do. I know it's frustrating. I am more than frustrated, i'm heartbroken for the real issues in life, not the ones this impatient nonprofessional just created. You've been warned. Be nice out there!

Spectrum service down the worst customer service out there I have screenshots phone call records…read morerecordings anything you could ask for when it comes to this situation me and my husband have been trying to cancel our service since the beginning of March with everybody we have spoken to they all wanted us to drive 3 1/2 hours away to drop off The box not once will be given any other option than that option and then today we were given the option of a return kit that would've been mailed out to us, but here's the kicker. They are unwilling to do so the company not us as customers the company itself is unwilling to send out this return kit so we can mail back their product But they are 100% willing to charge us the 7999 until they get their stuff back. I hope you enjoy looking in the city dump dude because no one's driving 3 1/2 hours to drop off a box that's ridiculous.

We lose 3 hours of internet "For maintenance" every day anywhere from 9pm to 3am…read more "area wide outage" EVERY TIME, yet they also claim its maintenance. WHICH IS IT!? Customer service is a joke, I feel bad for them because spectrum keeps them on such a tight script they cannot even act human. Back in connecticut, we had Atlantic Broadband, and they were down for maintanence once a week, on Tuesday, at 3am. Guess northern companies have to show you how its done, right Spectrum?

I came in and the Gentleman I think his name was Chris was super helpful. I just needed to port a…read morenumber over that didn't work the first time. Mind you I wasn't there to buy anything and he was an amazing help. A lot of times I feel like when you're not there to spend money you get the run around but not here. Amazing customer service

Thank you Chris . Verizon tech was no help , luckily we…read morehave smart Verizon tech support at the store . He's is why we have had Verizon for 18 years. You just have to search a bit but you can find a good tech , be patience and you'll find a good tech . We've always for a good tech and their retail stores . Corporate stores not so much ! Thanks again Chris your a gem .

These guys did a great job for me. Installing a Starlink system, designing and installing a video…read moresurveillance system, and restoring a home theater sound system. I would use them again for any tech job

Denail is the best security camera in this area that ee trust, he come in verify the area make sure…read morewe get the right fit set suit us with budget , 3 times payment. 1 full year replacement if amy problem. word of the mount is garantee his job. He install atleast 4 customer set in a week , and worry free customer service . Just text him he will response right aways.

I want to give a huge shout out to Chris at Newport Cricket wireless. I needed a new phone…read moredesperately. Chris went above and beyond to help me get that new phone. He even went to another store to get the phone I wanted because his shipment had not come in yet. He took the time to set it up, fought my old carrier to keep my number and answer all my questions. He made sure I had what a wanted even though he was busy. I HAVE NEVER had a sales person treat me with the respect and kindness that Chris did. His sense of humor was an added bonus. BEST EXPERIENCE EVER! If you need a phone go see Chris. You won't be sorry. Thank you Chris!

They blocked our driveway while working on a neighbor's internet. there was space at our neighbor's…read morehome to park so this didn't make sense. My grandma called Pioneer Connect to ask them to move their equipment. Their supervisor was rude and extremely disrespectful to this old woman trying to leave her house. She then went out to solve the problem with the employees and they were also extremely disrespectful. She asked both the supervisor and the employees if they could please leave notice or knock before blocking the driveway and they stated that she was the one responsible for communicating with them. What's the deal?

Awesome service from Staven! He quickly did some trouble shooting and identified the problem…read more Things were fixed and running super fast!

Love this little company? Customer Service, walk in, talk to nice people, have a person pick up the…read morephone. It's just like the old days. Absolutely love it and the Internet is great.

I pay a ridiculous amount of money for horrible internet. Unfortunately I don't have a choice.read more