They blocked our driveway while working on a neighbor's internet. there was space at our neighbor's…read morehome to park so this didn't make sense. My grandma called Pioneer Connect to ask them to move their equipment. Their supervisor was rude and extremely disrespectful to this old woman trying to leave her house. She then went out to solve the problem with the employees and they were also extremely disrespectful. She asked both the supervisor and the employees if they could please leave notice or knock before blocking the driveway and they stated that she was the one responsible for communicating with them. What's the deal?

Awesome service from Staven! He quickly did some trouble shooting and identified the problem…read more Things were fixed and running super fast!

I called and left a message. They called me back and told me we don't do that type of job and…read morestarted referring me to a well-known reputable place to get it done. They were on the phone with me for at least five minutes. They were kind, helpful and they didn't even have to call me back.. They went out of their way to call me and direct me to a place that could fix my equipment. The 4 other places I called, never called me back. I would love to give Quick Computer my business. 5 stars for sure, very professional.

the service was amazing, my pc's ssd broke with the Os on it, so they had to get me a new os and…read moredusted my components and when I came and grabbed it the helped with opening my doors. my pc works better then new as very fast service request, no need to call in. just head in and ask if you can get it repairs. sure you may need to pay when you bring it in. Sometimes when you leave but it's worth it if you need it. and they take about 1 day to fix, maybe more If it's really complex. and if I have any other PC repair questions I know where to go. You guys did amazing. Would definitely recommend.

Love this little company? Customer Service, walk in, talk to nice people, have a person pick up the…read morephone. It's just like the old days. Absolutely love it and the Internet is great.

I pay a ridiculous amount of money for horrible internet. Unfortunately I don't have a choice.read more

Spectrum service down the worst customer service out there I have screenshots phone call records…read morerecordings anything you could ask for when it comes to this situation me and my husband have been trying to cancel our service since the beginning of March with everybody we have spoken to they all wanted us to drive 3 1/2 hours away to drop off The box not once will be given any other option than that option and then today we were given the option of a return kit that would've been mailed out to us, but here's the kicker. They are unwilling to do so the company not us as customers the company itself is unwilling to send out this return kit so we can mail back their product But they are 100% willing to charge us the 7999 until they get their stuff back. I hope you enjoy looking in the city dump dude because no one's driving 3 1/2 hours to drop off a box that's ridiculous.

We lose 3 hours of internet "For maintenance" every day anywhere from 9pm to 3am…read more "area wide outage" EVERY TIME, yet they also claim its maintenance. WHICH IS IT!? Customer service is a joke, I feel bad for them because spectrum keeps them on such a tight script they cannot even act human. Back in connecticut, we had Atlantic Broadband, and they were down for maintanence once a week, on Tuesday, at 3am. Guess northern companies have to show you how its done, right Spectrum?

Ok... so I'm a fairly typical Florence resident. And yes I'm over 65. My interweb was getting…read moreunreliable. Do I called Hyak and asked if there was an issue. Nope. But remotely they checked "my" system and noted I needed some "router" updates. Tyler was so helpful. Tyler corrected and updated my gadgets and stayed on the phone until all was right again. Thanks Tyler. Thanks Hyak.

I was very unhappy with Florence Oregon's Hyak service response (lack of) yesterday (1/6) and today…read more(1/7). They advertise 24 hour support. Is this false advertising! I understand if we have to leave a message; but their recording promised that someone would call us back and no one did. Service requested.... Yesterday at around 6 -7pm our internet suddenly went down. So, we called Hyak several times and always got voicemail. No one ever called us back. In fact, one of the times I called, I got a different voicemail which actually said no one would be available at all and we should leave a message and we'd be called back during business hours M-F 9-5. We were never called back, not even this morning after opening hours of 9 AM!!! We finally decided to drive down to their office and wait till they opened... the office was closed and it was after 9 am! So, I called Hyak's sales team (different number in another city) and let them know we were at the Florence office and wondering when they'd open. They said they were in fact on the phone with them and they'd let the office know we were waiting in the car and to let us in !!!! They finally opened at 9:30! When in, they did get us the help we needed to get our Internet going again. We're thankful but why did they have to wait so long and why did we have to drive down? Makes me wonder what people do that can't drive down. By the way, it's January 7 and their voicemail message said the office was closed for Christmas December 24th and 25th. ‍ That old Christmas message needs to be updated! Also, when I asked the tech about the poor response to service requests, he implied they did not have full support and were working on it. Although I appreciate the honesty, it's unacceptable! Hyak needs this to change pronto. One of the reasons we signed up was because of the 24 hour support service promised. So they need to get on the ball and do what's expected after all the hard work installing the system and promoting it. We deserve better and Hyak needs to do better.