They installed service at the house next door to me. Their "installation" consisted of finding a 2…read moreby 4 that was laying in a trash pile and nailing it to the side of the house and then stringing their cable and putting up their box. The 2 by 4 started leaning and the cable started sagging until it was snagged by a truck passing by and half tore the 2 by 4 off the house, letting the cable hang to 10 feet above the road. I called and was told it was 45 minutes on hold for a representative. I drove to the local office to report the safety hazard and was told to just cut it myself. What? So I did. I got the 2 by 4 completely removed, then cut the wire to the house and the wire to the cable itself. Kicked the cable to the side of the road. No one has come out to coil it and put it back on the main line or anything else. If this is their first impression, the installation, imagine how bad the customer service and/or repairs would be! I work from home so I can't be without internet. I decided not to use them after I saw their installation....so very unprofessional!!

Absolutely do not sign up with ASTOUND BROADBAND, it's a profoundly deceptive, dishonest company…read more You will never ever reach anyone by phone or by chat. All of this is deliberate. I'm filing photo-documented complaints to the Better Business Bureau, consumer protection fraud, and the Attorney General of Oregon. I switched to spectrum which is amazing but then had to obviously cancel my astound account. After spending over three hours trying to figure out how to do that because whenever I called, They would put me hold, for over an hour, without ever having actually speak to anyone and trust me, no one has ever ever going to pick up that phone. They bank on you becoming frustrated and walking away, that endless phone loop is fake and this company's pathetic business model is to prevent you from canceling. NONE OF THEIR LISTED EMAILS WORK! SEE BELOW! That's it folks! That's the way they make their money! I highly recommend spectrum and if you go with astound, you've been warned and grow a brain. UPDATE: you can see below that someone named Jacqueline told me to private message her but what she's not sharing is that I've already done that several times without any response, starting with my Twitter account. I'll just go into the office on Monday and we'll see what happens. I've attached the latest bill they sent me. Really Jaqui? 300+ dollars for what? Unbelievable. FURTHER UPDATE: remarkably, someone from their company sent me a working email address but guess what it's for an exclusively for? That's right, negative yelp reviews. I also found out with a $345 charge was Four and guess what that was for? Equipment that I hadn't returned within 24 hours of canceling the account. Really? You think your router etc. is worth $345? This is called retaliatory billing. All going into my reports. I will say that the elderly gentleman at the Waldport Store is wonderful and the technicians themselves were great. All of the issues are topped down starting with the invisible CEO.

I recently had a tv installed by Eric the owner. He did an excellent job of communicating and…read morescheduling my appointment and was very helpful in moving one tv and mounting my new TV to the living room wall. Very happy with the work.

hired AcePro Audio Visual for a ceiling-mounted AP installation in my home. Izaac, who handled the…read moreestimation, was knowledgeable and helpful. Despite a minor miscommunication at the project's end, Izaac was patient and responsive, even after hours. Erik and Austin, who came for the installation, suggested a more practical placement for one of the APs, saving us money and reducing home damage. Their solution was both thoughtful and efficient. They also went beyond the call of duty by helping me with some camera issues. Overall, AcePro Audio Visual delivered professional, customer-focused service.

Sean came out to our business location in Sweet Home OR and was able to fix our internet connection…read morefor higher speeds and our Wi-Fi connection to work throughout the older building we are in (with many concreate walls sometimes the internet connection can be spotty). Now everything is running smoothly. He was very helpful professional and kind. Highly recommend!

Alyrica has spectacular customer service. Sean, Theodore, and Alex have come to our house and…read moreaddressed an intermittent problem with our internet connection. They have been extremely diligent, and have solved the problem(s). Everyone that we've had contact with at Alyrica has been extremely helpful, and very pleasant to deal with. We live in a semi rural area with limited cell service, and we now have a strong and reliable internet connection. I can't recommend Alyrica and the Alyrica staff highly enough!

After visiting Mac tonic, I was given a great tip recommending Devote 30. I was greeted by very…read morecapable man, who gave me great advice regarding a SIM card.I returned a few days later, to ask about cell phone plans, I was paying $80 a month, with the evil corporation Verizon. I plan on going with a $33 a month cell plan, suggested by staff. I do wonder why anyone would go to an another cell phone provider.

It's a mystery to my why everyone doesn't do business here. The owner, Jarrett as well as his…read moreemployees go beyond all expectations to provide great service, and the products they offer have given me fantastic phone connectivitiy and function for a third of the price of big name cell companies. I've been a customer for 20 plus years, and so many times when I've lost my phone, had it stolen, couldn't figure out a problem with it, Jarrett has not only solved the problem but also has been a rock of reassurance that it is not the end of the world, my data can be secured, all can be put right. Also, if you have any question at all about cell phones, these people have the answer. Devote30 is simply an 10+ out of 10 business.

They blocked our driveway while working on a neighbor's internet. there was space at our neighbor's…read morehome to park so this didn't make sense. My grandma called Pioneer Connect to ask them to move their equipment. Their supervisor was rude and extremely disrespectful to this old woman trying to leave her house. She then went out to solve the problem with the employees and they were also extremely disrespectful. She asked both the supervisor and the employees if they could please leave notice or knock before blocking the driveway and they stated that she was the one responsible for communicating with them. What's the deal?

Awesome service from Staven! He quickly did some trouble shooting and identified the problem…read more Things were fixed and running super fast!

Very happy with the service they have provided. Super customer friendly. We were very happy to be…read moreable to get 20mbps out in Alpine. They just added internet TV and that will save us 100.00 a month from satellite TV. Rarely do we have a slow down or lagging and if we do it resolves fairly quickly.

Peak Internet is a great web host provider. They are extremely responsive and conscientious. They…read moregive you the local, personal touch that is lacking in most hosting providers. Plus, they are reasonable cost-wise and reliable! My company, ProWorks, uses Peak and recommend them to our clients.

Ok... so I'm a fairly typical Florence resident. And yes I'm over 65. My interweb was getting…read moreunreliable. Do I called Hyak and asked if there was an issue. Nope. But remotely they checked "my" system and noted I needed some "router" updates. Tyler was so helpful. Tyler corrected and updated my gadgets and stayed on the phone until all was right again. Thanks Tyler. Thanks Hyak.

I was very unhappy with Florence Oregon's Hyak service response (lack of) yesterday (1/6) and today…read more(1/7). They advertise 24 hour support. Is this false advertising! I understand if we have to leave a message; but their recording promised that someone would call us back and no one did. Service requested.... Yesterday at around 6 -7pm our internet suddenly went down. So, we called Hyak several times and always got voicemail. No one ever called us back. In fact, one of the times I called, I got a different voicemail which actually said no one would be available at all and we should leave a message and we'd be called back during business hours M-F 9-5. We were never called back, not even this morning after opening hours of 9 AM!!! We finally decided to drive down to their office and wait till they opened... the office was closed and it was after 9 am! So, I called Hyak's sales team (different number in another city) and let them know we were at the Florence office and wondering when they'd open. They said they were in fact on the phone with them and they'd let the office know we were waiting in the car and to let us in !!!! They finally opened at 9:30! When in, they did get us the help we needed to get our Internet going again. We're thankful but why did they have to wait so long and why did we have to drive down? Makes me wonder what people do that can't drive down. By the way, it's January 7 and their voicemail message said the office was closed for Christmas December 24th and 25th. ‍ That old Christmas message needs to be updated! Also, when I asked the tech about the poor response to service requests, he implied they did not have full support and were working on it. Although I appreciate the honesty, it's unacceptable! Hyak needs this to change pronto. One of the reasons we signed up was because of the 24 hour support service promised. So they need to get on the ball and do what's expected after all the hard work installing the system and promoting it. We deserve better and Hyak needs to do better.

I am very happy with the Heins Communications team. A few years ago they installed a phone system…read moreat my office. They were in and out much quicker than I imagined and when I had follow up questions weeks even months later they were quick to reply and solve all issues. Excellent service! Last summer they wired my home for a security camera and again I was impressed with their efficiency and their attention to detail. Rich, Phyllis, and the team do excellent work and care about the customers. I can highly recommend them for phones as well as security camera systems. Quality people.

From the owner: Business telephone & voice mail systems…read more Heins Communications, Inc. Phone System Consultants The Best Systems on the Market, Experienced Personnel, Extensive Training and Service Click here for our Communications Systems Our goal at Heins Communications is to provide quality installation and service on custom voice and data communications systems, and to back those systems with outstanding customer support. Rich Heins installed his first system in 1987 and from there, Heins Communications has installed hundreds of systems throughout Oregon and Southwest Washington. With a system installed and serviced by Heins Communications, you receive: Timely installations Quality equipment Experienced personnel Extensive training Extended service We'll help you choose the Best Communications System for your Needs: Determining the best communications system for your company's need can be a daunting task. With over 20 years in the Phone System Consulting and installation business you can trust Heins Communications, Inc. to help you select the perfect system for your needs, create the platform, the infrastructure your new system needs to perform quickly and reliably, and then support your new system with top-notch service and training to ensure a long, trouble-free, hassle free life from your new system. All this is backed by our Quality Assurance. If you work with Heins Communications, Inc...

Spectrum service down the worst customer service out there I have screenshots phone call records…read morerecordings anything you could ask for when it comes to this situation me and my husband have been trying to cancel our service since the beginning of March with everybody we have spoken to they all wanted us to drive 3 1/2 hours away to drop off The box not once will be given any other option than that option and then today we were given the option of a return kit that would've been mailed out to us, but here's the kicker. They are unwilling to do so the company not us as customers the company itself is unwilling to send out this return kit so we can mail back their product But they are 100% willing to charge us the 7999 until they get their stuff back. I hope you enjoy looking in the city dump dude because no one's driving 3 1/2 hours to drop off a box that's ridiculous.

We lose 3 hours of internet "For maintenance" every day anywhere from 9pm to 3am…read more "area wide outage" EVERY TIME, yet they also claim its maintenance. WHICH IS IT!? Customer service is a joke, I feel bad for them because spectrum keeps them on such a tight script they cannot even act human. Back in connecticut, we had Atlantic Broadband, and they were down for maintanence once a week, on Tuesday, at 3am. Guess northern companies have to show you how its done, right Spectrum?