This is about the company not the store. Their customer service phone people do not care about customer retention, I would advise anyone on retirement/disability/SSA/ VA benefits, etc..... To read this
Wow, never have I ever had suck a lack of customer service from a supervisor or a manager... Who was the same person, who said they would transfer me to their boss. Don't use cricket apparently they're the only cel service who will not do a free extension or change due dates to the date you want. I explained I'm on disability and get paid the last Wednesday of the month, and would need a payment date for the 28th. They said they couldn't change it. I asked for an extension, I was told I could have one but had to call 7 days in advance if my payment date, or I can pay 40$ and have my date changed to the 4th. I explained I would like that option too, but I don't get money until the 27th. They told me call back in 3 days. I called back, and was told they could give me an extension but it will cost me 40$ or I can pay the 40$ and have the payment date changed. Then when I asked for the supervisor's boss they tell me they can change the payment date to the 28th and have the payment being taken out on the 27th but it would cost me 17.68. I said let's do it. They charge my dad's phone and then tell me oh we need to turn off auto pay because your due date will now be the 27th with it being taken out on the 26. So they lie and have no customer retention. Don't use cricket. read more
