Review for T-Mobile - Excellent Service by Juan My husband…read moreand I came into T-Mobile to get our phones transferred over after I shattered the screen on my old phone. We honestly didn't know how we were going to get everything switched and set up, but Juan, one of the employees working that day, was absolutely amazing. He helped us every step of the way -- from transferring our data and setting up the new phones to walking us through how to use all the new features. He was patient, polite, and incredibly knowledgeable. In the past, we've been to other T-Mobile locations where the staff seemed rushed, uninterested, or unwilling to help, so this experience truly stood out. We were both so grateful for Juan's kindness, professionalism, and willingness to go above and beyond. Job well done, Juan! Thank you so much for your help -- you're an outstanding employee and we really appreciate you.

T mobile, please do a better job at training your employees to problem solve and more importantly…read moreto NOT give people a runaround or incorrect info. I went in on 04/15/2026 around 5:40-6 pm to understand why I was still getting charged when I cancelled my services a month prior. It turns out, I still had 3 active lines, so unacceptable. Now, this isn't the reps or stores fault but more so the phone rep I previously had spoken to back in March. My issue with this store and people in the front is that I was TOLD to go to a "corporate store" over 30 minutes away in menifee. Why? To get "verified" as my T-Life app had been disabled because my phone was no longer active with t mobile. WHY am I being sent to a different store 30 minutes away especially with these gas prices? So insane, just say you didn't want to attend me. Because I went to a "non-corporate " store in San Jacinto (less than 10 minutes away) and was able to solve the issue by getting verified in-store with my ID. Why did this store not do that in the first place?? Ridiculous that I was told otherwise. Please do better at not giving out false information and actually assist people trying to cancel their lines the FIRST time.

I brought in two watches for batteries. The gentleman not only repaired them while I waited, he…read morecleaned them also The service was excellent and the price was great

I didn't realize this location was inside a Walmart, but I was very satisfied with my experience…read more The owner was friendly, helpful, and quickly resolved my issue. I was in and out within 20 minutes--great service! Clean area as well .

The place was sweltering. Their AC was down…read more I walked in ready to give them $50 for their "no contract" pay-as-you-go Gb plan. My confidence was based upon extensive (1 hour) phone conversations with various Cricket stores around Hemet. Turns out the offer made on the phone was too good to be true.Turns out that their plan is "no contract" in name only. It's a month-to-month "contract" that forces you to pay for data you don't use. Even still, I thought it was a fairly good deal. And I wanted to break with my eight long years of frustration at AT&T to do the deal with Cricket. But it turns out that AT&T bought Cricket and I couldn't switch to Cricket without paying a $500 extortion fee (the remaining balance on my iPhone 11) to AT&T. Long story short, I still stupidly wanted to do it. But in order to do it, I had to have a three-way conversation with AT&T and the Cricket guy that lasted 20 minutes in the sweltering heat. At the conclusion of the phone call, in which the AT&T operator and the Cricket guy contradicted each other, I had decided I had had enough, and threw in the towel. It was about time I made that decision because one of the Cricket flunkies was already outside the store pulling closed all their iron bars around the store, threatening to lock me in like I was some kind of thief in their prison cell. As I stomped out past the flunky, I handed off their pen I'd inadvertently stolen. I'm happy to have gotten out of there with my $50 still in hand (and not their pen). They were closing early because they couldn't stand the sweltering heat any more than me. But the difference is, I couldn't take the heat and WOULDN'T TAKE THEIR BULLSHIT EITHER. Avoid them.

We bought telephones at the Hemet Cricket store! However, when one of the telephones became…read moredefective; we were unable to get effective customer service. It was "just call 611"! Because there was not any kind of follow-up or explanation, we had to return to the store three times. This caused us to lose the enthusiasm that we had for Cricket. At the 611 number, we were not told to keep the back of the telephone; we were just told to keep the SIM card and battery and take the telephone to the UPS Store. The clerks at the Hemet Cricket store became offended at the suggestion that their customer service skills were not professional.

After switching out modem and router equipment at least 3 times since moving to this new location,…read moreI finally got Spectrum to send a technician to home because the internet was continually going out everyday like clockwork from noon to 4pm and lately noon to 6pm for last 2 plus years. Keeping me from being able to work or have security camera's functional. Jacob was awseome and found that the problem with the inital connections was bad. He replaced it and all is going well today since its 12:33pm and my internet is still up and runnning. Thanks Jacob!!

I had a David come to my house today . At least that's what he said his name was . He wouldn't…read moreshow me any ID . He refused to give me his card . He didn't let me talk to a Supervisor. He trespassed into my house . 911 was called . I told him to wait for them . He didn't of course . All this for someone who's already being investigated for Fraud by them. ! What's up Spectrum ? If I could give you a 0 I would . What's up Spectrum ?

Came here because they had parts for my iPhone 16 to be repaired on hand…read more The customer service was great and was able to have repair service done quickly. Jeremiah went above and beyond for my service today- greatly appreciate kindness he provided with the repair!

I went to their store in Hemet. They sold me Simple Mobile phone service and wrote down new phone…read morenumber, handed me back my phone and said goodbye. I am old and don't know more than basic use of phone. My service was poor but I never suspected they had not put the new Sim card in my phone just gave me the empty card that held a Sim card in a tiny zip lock bag with my old Sim card..I had been receiving erratic service from all around me but not the service I paid for. 5 weeks later I discovered empty card holder. Took it back to GZ. Not only would they not refund me $ for service paid for but not installed but after they said they fixed it they said they told me I had to change my phone number again and charged me $25. for a new Sim card. I feel very abused by their service .

Came in Yesterday to get me a new phone i was greeted right away and felt welcomed Alina was super…read moredope very professional and helped me with everything i needed help with. Whatever questions i needed she was able to answer and give alot of information and breaking it down for you to fully understand. You want a new phone this is the place to come to and Alina will take care of you and get you right!

Where to start, went in to buy new phone, absolutely horrible experience, phone had huge problems…read moreright away, also told about a free watch , Beware of lying accsociates . Went back 3 times , no help at all . We were told our new bill would be 217.00 ,more like 253.81 a month for 2 phones ,and watch service for 7.15 a month. Lies,lies,lies!! PLEASE BEWARE, THEY SCAM OLDER PEOPLE. We went to T mobile this weekend 2 5g lines 1 watch , grand total a month 169.00 awesome right !! Saving over 100 a month!! Just do it , ditch Verizon!! So happy to be done with them!! Now im off to write T-MOBILE a thank you, for not taking advantage of costumers !!! Do Better

Jessica and Jenny are amazing representatives of your organization. Courteous. Sympathetic…read more Empathetic. Helped me with a difficult situation. Great service.

Worst store ever terrible experience 3 guys in there were horrible didn't want to help my moms a…read moresenior citizen talked to her like she was dumb ignored us don't shop here went to at and t

Omgee Bruno is the best!!! very experienced and knowledgeable I loved my experience todayread more

I called and spoke with Natalie, she was great. She answered all my questions about prices,…read moreavailability and because it was a gift, all went well. I got what I needed and wanted. ~ Thanks, ladies, Natalie, you were awesome.