Jasmine was the worst "manager" or even "customer service" person I've experienced. She lead with…read moreher ego and hid behind it after she made countless mistakes. She ran credit apps for my son under Akayla's log in and incorrectly spelled his name and used the incorrect address countless times. My son was initially approved for his own account but after several credit apps with incorrect information he ended up behind denied. Thank GOOOODNESSS I called the company after we left and ended up talking to Ashley. She discovered all the mistakes (including that Jasmine actually removed service from my sons phone altogether) and ended up processing everything and getting my son his own line. This isn't a corporate store, it's a 3rd party location... which essentially doesn't matter, but I feel like the "manager" isn't equipped to be running a store. The selection of phones available weren't ideal either. We spent roughly 4 hours in the store last weekend and ended up leaving with 5 separate accounts for one person, all with incorrect information, and an hour later we realized my sons service to his phone was cut off because they were trying to do some unnecessary work around. The value for the time we spent there is in the negative.

So we went to the store at 6:10pm and doors were locked. Store is not supposed to close until…read more7:00pm. We just needed to turn in old phones. No one was inside but all the lights were on. Several customers came and tried to get in but were turned away to locked doors as well. This is very unsatisfactory customer service. Will not be returning to this store.

I have used Nixon's for many of their services and they have never let me down. From the purchase…read moreof a phone and their page plus service, to helping me install a network and cameras at a local race track they have offered quality service each time and I would highly recommend them.

From the owner: We specialize in computer repair and IT contracts for small to mid size businesses. We also do home…read moretheater systems for new or existing homes. You can shop in store or online for all types of new and refurbished electronics. As well we have the best prices on cell phone plans around including cell phones, and mobile accessories.

Couldn't ask for better computer help. They replaced my hard drive, cleaned out all the junk I had…read moremanaged to put in and made my slow, outdated computer new again. Amazing...the difference! Really good local business to deal with; plus...I discovered that they have Radio Shack in the store!!

Radio shack is older then many whippersnappers and I'm sure many of them would like what they see…read moreavailable if they check it out. It's a small store packed with electronic accessories that you won't find anywhere else. Get your phone battery changed, get new cords etc. They're worth a visit.

It was time to upgrade one of our phones so we called this location. The phone was answered…read morepromptly and we were informed what we wanted was in stock. When we walked in we were immediately greeted by Jaelin. He immediately started the process of getting the phone we inquired about and started the process of getting us set up. He asked about warranties, cases, ect. After deciding on a case he informed us of a promotion so we got a couple of more accessories. He was not high pressure...he just wanted to be sure we had what we needed. His service skills are impeccable and he knows his stuff. I learned a lot from him and when we walked out the door the new phone was just like the one we brought in. He took the time to transfer everything, install the screen protector, and also install the case. We could not be happier with the service he provided. 5 star service for sure.

Rude customer service. We went on a busy day and the lady behind the counter was really rude. When…read morewe asked her questions about the bill, she couldn't answer them because she didn't know and instead of apologizing for not knowing, she acted as if we were wasting her time. The other guy behind the counter who seemed to be the manager wasn't much better because he pretty much ignored the lady's rude behavior and lack of knowledge and customer service. I wouldn't visit this store again.

We have paid for Signature Service for over 3 years now and we still cannot pick up wifi 10 feet…read moreaway in another room. The cost of this service is outrageous compared to what we are getting for this price.

It's been a month and my cable is still not working properly. Three phone calls and my son still…read moredoesn't have cable in his room. Staff is horrible and they keep telling me the part is in the mail. Apparently the mail in Elizabeth city takes 20 + days. It is country, but I believe time warner cable is full of it. They definitely didn't have a problem mailing me a bill.

Completely unreliable service. Canceling service has been exhausting! Trying to return equipment,…read morestore door says open Sunday 12-5pm, agent said it was open today (Sunday). It's 1:42pm right now. Lights are on, door is locked. Seems consistent with Spectrum quality

I wanted to turn in my cable box and service before the end of August. Our local Kitty Hawk, OBX…read moreSpectrum store is closed on the weekend of 8/24 & 8/25. I turned in my cable box and cancelled my service at the Kitty Hawk, OBX Spectrum store on the morning of 8/26. I asked if I was all closed out and no more billing? The Spectrum rep said oh no you need to pay $235.00 for the month of September (8/26-9/25). I said that is crazy, may I speak to the manager. The rep said she is not available. I said is she here? He said she is out back training a new employee. I said please go get her I'm not leaving without speaking to her. The irritated manager came out and said I will have to pay the final bill before 9/15. She said that Spektrum does not offer pro-rate refunds. I said I'm just one day late and the office was closed the past two days. She said there was nothing she could do and was unwilling or unable to make an escalation call for a waiver of the final bill. When I went home, I called a Spectrum HQ support number and spoke to a person, and they said the boss that could waive the final bill was out of the office and that she would send him an email with my request and reason. It appears that the only thing that happened was the bill went from $235.00 to $227.00. In conclusion, it appears that Charter/Spectrum's only game in town arrogance continues as demonstrated by providing an overpriced marginal product and poor customer service. Thank goodness there is now Ripple fiber.

I've been to this location many times and have never felt like a number. Everyone has been very…read moreknowledgeable. The faces of those helping me were different each time, so it's likely not a customer service fluke. Like most franchised Verizon stores, there is a good selection of the latest and greatest phones and accessories. Save yourself some time by going to the verizonwireless.com website to determine which wireless plan may work best for you. Honestly, it's nice just to be able to walk into the store, tell the person what you're looking for, and having them tell you the best plan for your needs.