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    Cricket Wireless Authorized Retailer

    3.0 (6 reviews)
    Open 10:00 am - 8:00 pm

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    1 year ago

    Great people! This location has a revamp on employees and this is now my go to place! thank you decatur!

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    1 year ago

    Encounter with sales associate Josue, was great! went to go connect and iPad to our line and gave us every piece of information we needed!

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    5 years ago

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    T-Mobile

    T-Mobile

    2.0(8 reviews)
    0.7 mi
    Virtual estimates
    Shipping

    I went to this store a week ago to get wireless internet and new phones. They weren't open much…read morelater, so I got the internet and said I would come back for phones. An associate, Ty, told me that I could bring the modem for the internet back within 14 days and they would just cancel the deal "like it never happened". Fast forward to today, I had already received my first bill for the internet service. I saw the bill was higher than expected so I went back to the store to ask about the discrepancy as well as get the new phones I had planned on. It turns out, Ty had put me on an upgraded plan without telling me, which is why my bill was higher than I expected. When I pointed out that I had not agreed to a higher plan, he immediately got an attitude. Nevertheless, I proceeded to ask questions about the available plans and the differences in speed...which neither him or the girl there could answer. When his attitude continued, I said just return the modem and cancel it. At this point, they said they could take the modem, but I had to call and cancel. I told them that was another lie now. Ty was getting pretty agitated at this point and so was I, so I told him not to talk to me anymore and just return the item. The girl decided to chime in at that point and claim what I was told weren't lies...even though she wasn't there when the conversation took place, so she would have no idea what was said. So, I told her not to talk to me anymore and just return the item. On my way out, she threw in a nice little "Have the day you deserve", as if I was the one who had lied to them about which plan they were being put on and that it could be easily cancelled. I'm not sure how places like this stay in business. I can see someone going there once, but after dealing with all these lies and self righteous attitudes, I can't see ever wanting to deal with them again. T-mobile is supposedly going to credit back my account for the week I had the service now, but that was after explaining the situation to them. It never was going to be a 14 day trial period like Ty had claimed.

    Don't go here!!!!! They are not an authorized dealer and will lie lie lie about everything to get…read moreyou to buy or upgrade with them. The store manager Zachery is the most disrespectful and dishonest person you'll ever meet and apparently his district manager is in on all of it. Told us the phone had water damage guess what it doesn't. Call T-Mobile to set up services they are the sweetest but stay away from this store.

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    Cricket Wireless Authorized Retailer - mobilephones - Updated May 2026

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