The store manager, Zachary, was outstanding--truly a 5/5 experience…read more Unfortunately, my interaction with the Post Purchase Team was extremely disappointing. I don't write many reviews, and when I do--positive or negative--it's because the experience was significant. I make a point to remain respectful and constructive, but this situation warrants direct feedback. My wife and I travel frequently for work and needed a replacement laptop immediately. She located one at this store and placed an order for one-hour pickup. Given the higher price point, the credit card company requested verification, which we fully understand and promptly completed. At this time the payment had been processed and the laptop was onsite!!! We were then connected with the Post Purchase Team. Despite the issue being resolved, the representative and their manager, Ssyed, refused to allow the store to release the laptop. This was particularly frustrating because the store manager confirmed there were two physically available units and was willing to provide one. Instead, we were told we would need to wait until the 17th for fulfillment--despite the product already being in stock at that location. As travelers, we may not even be in town by then, making this solution impractical. Additionally, Ssyed declined to provide a last name and was unwilling to deviate from scripted responses, repeating the same information without addressing the situation. This lack of flexibility and problem-solving made an already frustrating experience worse. For context, the majority of my company's expenses are with Walmart, Home Depot, and Best Buy. Experiences like this directly influence where we choose to do business. If not for Zachary's professionalism and willingness to help, I would strongly consider moving future electronics purchases elsewhere. Brick-and-mortar retailers already face increasing competition, and employees like Ssyed do little to inspire confidence in Best Buy's ability to retain customer loyalty.

Worst customer service!! I asking for help to buy a tv there is no help no cart to carry it out,…read moreguys you need lot to do to get better, training l, change employees there was three employees laughing and talking never pay attention for customer needs

Employee Alif completely broke my phone. I dropped it off to fix the screen. I picked it up and…read moreAlif told me he didnt have a replacement screen, which was a lie because he had checked to make sure he did when I dropped it off. Not only was my screen still damaged, but Alif did a terrible job of removing the screen, tearing the home button when trying to remove it so the home screen was no longer working. He also forgot to replace two screws on the battery shield. Finally, the proxy sensor shield was missing completely. I ended up having to go to a phone store and get a brand new phone because the damage he did was not fixable.

From the owner: We specialized in repairing any types of cellphone screen, batteries and charging port. We also buy…read morecellphone. We sell all types of cellphone accessories. We are open 7 days a week.

Perfect service, fixed my ps5, fair price and done in a couple hours. They were great explaining…read morethe potential issues, and prices.

So disappointed in this small business because I really wanted to have a good experience with them…read morebut sadly I didn't. My experience started off promising but went downhill from there. I took in my Apple MacBook Pro with a cracked screen. A blind man could clearly see the screen was cracked so no issue there. Fast forward three days later and they do not have the part, do not have the ability to get the part and can't fix the laptop. Fine, I'll come pick it up. They want to charge me a $75 diagnostic fee for something they DID NOT HAVE THE ABILITY TO FIX! Even the receipt says $0 diagnostic fee! I attached my receipt where it clearly says $0 so how they believe that I am going to let them get away with cheating me out of $75 is baffling. They bait you in with a guaranteed repair and when they can't deliver by no fault of yours they try to keep $75. He offered to reduce it to.$50. Um $50 for what sir? You lied and then did nothing. $50 for a lie, is that how much lies cost now? I'm disputing the charge with my bank and don't buy into whatever response this company makes regarding my review. They scammed me so they have to try to save face but believe nothing they say. RUN RUN FAR AWAY from Tech Fix or your hard earned money and your vulnerabilities will be taken advantage of.

I would do no stars if I could. One of the worst ways to spend your money. my screen was broken, so…read moreI paid almost $300 to get it fixed. Only for it to glitch consistently, and cracked UNDER MY THUMB 2 days later. They refuse to do anything about it. This company is crooked and shady! please do not give them your money!!!

Great service here. They have a descent selection of cases in store. Recently picked up a new phone…read moreand the glass screen protector Verizon put on started bubbling and I couldn't get it out. I always come here to get a new a new screen protector when the one from Verizon starts to bubble. The ones here go twice as long without bubbling and they do perfectly aligned, clean job. I don't know how a place like this stays in business with the selection you can get from Amazon for phone cases. I guess it's good to be able to feel before you buy. Guys in here are always friendly.

Abraham is humble and helpful! Replaced batteries in three iPhones and one charging port. Great…read morework for a great price. Highly recommend!

Great customer service and very good prices You will find…read moreeverything you need here Highly recommended!

Extremely poor customer service. I had home 5G internet service for 2 years without issue. Recently…read moreI started experiencing ongoing intermittent outages. After literally hours on the phone with customer service, a service call that was set up incorrectly and had to be cancelled, and a trip to a corporate store where I was told they couldn't help, I have switched to T Mobile. During the process I was told that my area doesn't now qualify for Home 5G service. That tells me they have oversold, and this is most likely the reason for my issues to begin with. After being a loyal customer for 22 years I find it sad they have gone downhill so drastically. Two Verizon sales people even suggested I switch carriers. NOTE: this review is not for this specific store, but for Verizon service in general. Ali at the Tuttle Crossing location was actually most helpful. I'd be happy for this review to be copied to its correct location! Thanks!

TERRIBLE and RUDE. This location is an affiliate. NOT a real store. Seems false advertising to me…read more Abuse of the brand! They charge $50 to assess your Verizon phone and then could not identify the issue. Do NOT give your money to this location!!