I'm confused what star rating to give Verizon? The store at this address is fine. It's clean…read morecompetent. The location is convenient and it has private parking lot with ample parking. However, our experience from switching over from AT&T to Verizon has been awful We had two phones that Verizon delayed activation because despite us having our proof of identity via our drivers license and lots of others, their system wouldn't let us initially get a phone and that was after waiting a few hours. With lots of additional legwork and jumping through unnecessary hoops of fire to complete this task, we finally did it all newly purchased Apple iPhones for users. That should be easy, right nope,no it was not We also were supposed to get free phones switching over Our phones. We were given the wrong communication about what models we're going to be acceptable so what we initially thought we were returning and we couldn't turn in so then became the scavenger hunt for the proper phones. Which we couldn't remember the old Apple ID for so they wouldn't transfer. Currently, it seems like we're stuck purchasing one or two phones because we can't find the Apple ID information which is completely frustrating and disheartening and it makes me lose faith in both Apple and Verizon However, the people at this location seem a little more knowledgeable than the people over at Best Buy, which is why we are now focusing on coming to this brick and mortar Verizon store versus a kiosk across the street that has a sales associate that's supposed to be managing multiple carriers. I strongly advise anyone reading this who wants to deal with Verizon to come to this or this type of brick and mortar store versus an agent at a different big box type of situation such as target Walmart, Best Buy that deals with multiple carriers and multiple carrier products. . You will get better service here and have far less frustration.

People, when purchasing a new iPhone PLEASE go directly to the Apple Store. This is the worst…read moreservice ever. I purchased my new iPhone and got it via mail. Unfortunately I was NOT able to get it activated so I took it to the store where the item was purchased. When I told the representative what my situation was, she immediately advised that they could not help me and sent me to the Apple Store. When I went to the Apple store, I was advised that it's an issue with the SIM card and had to return to the Verizon Store. Had the representative at Verizon first try to resolve my situation, I would have NOT wasted over 1.5 hours going back and force. Moral of this, if you're buying an Apple , go directly to the source as they are able to provide you with all carrier plans and provide you with their best service. This location "thumbs down!"

Had an issue with my phone and needed to come back multiple times. The guy that was working helped…read moreset up my phone repair and then reset it, and he pushed his mealtime back to help me out. Super nice and easy to get help from.

We went into this place to fix a camera and they did an amazing job. It was cheap and fast…read moreservice!!! The young man was very knowledgeable and kind. 10/10

you advertise "team mobile tuesday's" but the agent always say " no not here" or "no not this…read moretuesday". that os a super downer. do what you advertise is all i'm asking.

Towers in my area are horrible. Don't like the prices of phones but the biggest thing is now that I…read moreswitch to T-Mobile I get dropped calls. Never had that before in my area. It's horrible

I wish I can give them 0 stars. I know T-mobile isn't known for good customer service but I was at…read moreleast expecting to talk to someone with a decent customer service experience. They are a joke and if you or a family member don't speak good English, they will take advantage of you. All they care about is their commission check.

From the owner: Visit the T-Mobile store in Columbus and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3547 Cleveland Ave can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

There is only one person here to help We've been here an…read morehour to get a question answered! Worst customer service ever !

We were having an awful time trying to get clear answers on prices using the online chat feature…read more My mother-in-law asked me to schedule and appointment. I made one in person. When it was time for the appointment they said this location didn't make appointments, but the person in charge honored it anyway and helped us out. We were getting 4 phones replaced because TMobile wasn't going to support our Sprint phones anymore (I still like my LG V40 it is a solid phone). It was difficult finding a reasonably priced phone that matched the durability, reliability, and specs of the V40. Jeff helped us get new phones and got us on a TMobile plan with the same features as the Sprint plan and still lowered the monthly cost. It was excellent, we are paying a little bit less each month and have 4 new phones!

My fiance had to exchange our router here. One problem is, they don't accept them directly in the…read morestore, but they will provide you the shipping materials and post free of charge to do so. The guy was super nice about it too! :)

Had an awful experience with one of the managers at this store. The young man that first helped us…read morewas polite but when I had a problem and came back in, an older gentleman "helped" me. He refused to give me his name. Told me to have a "nice day" repeatedly (from the beginning he was not interested in assisting me). The manager (I believe) was one of the rudest, least helpful retail "professionals" I've ever met. He was condescending. Kept calling my spouse "boss". Would never return to this store. Went to Tuttle Crossing T-Mobile (Dublin) and had a great experience. Stay away from University District T-Mobile.

I've been a paying customer here at least 3 times before, I am ignored when I walk in. If you need…read moreyour phone repaired they will have you wait over 4 hours which is not even the problem. It won't be ready by the time they say it will. When you arrive They don't have proper customer service because they push customers off to the side by telling them to take a seat because apparently other customers after you will be quicker to assist, we've been waiting for over 5 hours and now that we are picking up our phone we are being pushed off and we already paid still have our receipt.