fixed my screen!! last night it was broken now its fixed very nice and easy service. the guy was…read moresuper helpful and quick

My son broke my wife's phone. The screen has a small line going thru halfway the bottom of it. She…read morehas a Google pixel 2. How much will u charge to fix the screen? We need it done ASAP

What is hard about this review is the stark contrast in the two employees who helped us. Brad was…read morean absolute star in helping us in a situation that even Verizon tech had trouble fixing until over two hours later with Brad on various phone calls with them the whole time. It was some unprecedented issue that Verizon customer service had done to all of my phone lines while we were managing a family emergency from five states away. The first gentlemen - a young, short, permanently- annoyed person - was very rude immediately upon entering the store. When I told him that our lines (two in NY and two in our home state) had all been stopped while on the phone with customer service, he literally said "What do you want ME to do about it? I mean, you're at the store, you know." Brad asked if we had restarted the phones, and as I was answering that we had done that multiple times, the first gentleman interrupted me to say, "Yeah, that's what I was trying to tell her." I confirmed with him that he hadn't, and he said I interrupted him when he was trying to help. I did get up and loudly request for alternative help, which Brad was happy to continue giving me, and this young man said, "Go one! Go over there! I am not going to have you disrespect me." Again, we were without use of our phones five states from home and in the middle of a major family emergency without knowing how to get anywhere we desperately needed to be. I do not like that I yelled for someone else to help, but there was only on disrespected person in that discussion. I then witnessed several other customers come in for help, and his perturbed, grumbling expression and manner remained for them as well. I would have asked for a manager then, but I overheard two incoming store phone calls while we were there where other employees confirmed there was no manager there that day (1/21/26). Verizon tech customer service and Brad were exceptional. But that young gentleman was horrific to encounter and then watch as he was rude and annoyed with everyone else who walked in. There is no way no one else has witnessed that if there is a manager there, and there is no way he should have a public-facing job without having constant oversight for actual training on how to behave respectfully.

Jon and Brett were absolute gems, they did what vestal could not and were a huge helpread more

The employees were great and knowledgeable. The problem is…read morewith T-mobile itself. They cannot access customers accounts in store and must rely on using the customers phone. T- Mobile has continous technical issues. We were literally in the store for about an hour trying to upgrade a phone. It literally could not do at the store. Leaving customers faced with going home and placing their orders later. And even later it was not available, only after several attempts an order was finally placed. T-Mobile service is aweful, as they are leaning towards to only website sales, and eliminate store employees altogether. Sprint was much better! The plus is the Samsung phone is awesome. The negative is website sales & tech support only.

From the owner: Visit the T-Mobile store in Johnson City and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 601-635 Harry L Dr Ste 38 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

At my age, I usually don't leave reviews, but I felt this experience needed to be shared…read more If possible, I would recommend avoiding the T-Mobile store in Binghamton. My elderly mother has been a loyal T-Mobile customer for years and recently wanted to port three Verizon lines over to her account for my nieces because Verizon's prices had become too expensive. Our first trip to the store was disappointing because it was closed during posted business hours. We gave it another chance and returned a second time. A young associate was genuinely trying to help my mother, but she needed assistance from the store manager named Rico to complete the process. Unfortunately, the manager appeared more focused on sitting in his car, smoking a cigarette, and having what seemed to be a personal phone call filled with laughter than assisting customers waiting inside the store. It was frustrating to watch an employee who wanted to help be unable to do so because management wasn't available or engaged.

From the owner: Visit the T-Mobile store in Binghamton and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 10 Glenwood Ave Suite 10 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

They repaired my iphone quickly and it's as good as new. Communication was good and the store was…read moreeasy to find with good parking. No complaints and I will definitely return if I have another issue!

Lee helped me out 5 minutes before close...fixed my problem in no time, he was super helpful and…read moreknowledgeable. for any tech problems...ask for Lee!

I wanted to purchase a phone for my 14 year old. the phone I saw on line for 120 dollars (advised…read moreto go to the shop). I wanted the 35 dollars monthly plan because that is all he needed. The guy behind the register states that don't have the phone. But he will sale me an I phone for 200 hundred it included the activation (I stated I want the to 35 dollars plan he said for this deal has to be the 50 dollar plan but can change it to the 35 plan later). I told him okay since I needed a phone. Then I give him cash. The printer for receipt did not work, so he will send me receipt via text. I never got it. I work three jobs so no time to go back or find the time to call because now with this corona virus stuff I am ill. So I let it go. Well now my son's bill is due. I can't change the plan to 35 dollars, I can only enhance it to 60 dollars but can't go back. Yes, pissed because now my son's bill is higher then mine and I have no receipt, nothing. I will never do business there and shame on you, just to get a sale.

I actually had a great experience. There was one other customer in there being helped, and 2…read moredifferent associates came over to help. They got my information, and I walked out with a new iPhone 8 within 30 minutes.

I'd give zero stars. The worker Morgan failed to inform me on my actual pricing for my new phone…read moreplan and I had to spend 4 hours at another location getting this corrected.