The employees were great and knowledgeable.
The problem is with T-mobile itself. They cannot access customers accounts in store and must rely on using the customers phone. T- Mobile has continous technical issues. We were literally in the store for about an hour trying to upgrade a phone. It literally could not do at the store. Leaving customers faced with going home and placing their orders later. And even later it was not available, only after several attempts an order was finally placed.
T-Mobile service is aweful, as they are leaning towards to only website sales, and eliminate store employees altogether. Sprint was much better!
The plus is the Samsung phone is awesome.
The negative is website sales & tech support only. read more