Huge shoutout to Jacob for fixing my daughter's water-damaged iPhone! This was my first time coming…read morehere, and I couldn't be happier with the service. Jacob was knowledgeable, helpful, and got the phone working again. I'll definitely be back for any future repairs or tech issues. Highly recommended!

Fast service, decent price and friendly staff. That's the story to success. As a follow up I had…read moreto go to the Pearl City location to get my screen saver changed. I dropped my phone‍

The lady staff there is friendly and professional…read more We were there for fingerprinting.

Zenobia- an absolute sweetheart! Love her customer service! Thanks so much! Friendly hello when I…read morewalked in- explained everything I needed to know about when I could expect results. These days it's so nice to experience such great customer service as she exemplified.

Verizon in Kunia is the location you want to go to and Dara Fuller is who want to see. Along with…read morea great attitude on life itself, Dara possesses the following attributes; excellent customer service, attentive the the customers needs, patient, reliable, speedy and knowledgeable on a plethora of options and accessories. Tormented with the thought of an unpleasant visit, as I've experienced with the location in Ewa across from Safeway, I was skeptical on coming in but I had some pertinent business that I needed taken care of with my phone. There were two customers she was helping as I entered but within minutes they were taken care of and out the door. What was a complex issue at the other location was trivial to Dara. Her awesome manager Tiaraeven came over to assist just to make my visit that much more enjoyable. Together they multitasked while taking care of my issue and other customers around me. Making great use of time, I noticed how easy it was for this tag team duo to navigate throughout the store greeting all customers upon entry while effectively taking care of the immediate customers on hand. Kudos to whoever hired these magnificent young women. If I was Oprah, I'd tell everyone to look under their seat and they'd find a Raise YOU GET A RAISE, SHE GETS A RAISE, EVERYONE GETS A RAISE!

Royson is amazing! He took care of an issue from another Verizon store on the mainland (horrible…read moremulti-day experience) in a matter of minutes. Very professional, patient, and competent. His customer service changed my mind about switching companies because of the bad experience at the Spokane location.

No BS, they replaced my iPhone battery in an hour, no upsells, seemed like straight shooters.read more

Amazing job GIO is the best professional drop off my phone to fixed it take 30 mins .amaze me how…read morefast this guy is and his price is way better than the one in town so expensive the one on kaheka i live in Kaneohe this is where I go to GIO'S . I recommend you to go to GIO.thank you GIO

Free gift in Waipahu, O'ahu, Hawaii…read more.. I told my GPS to find T-Mobile in Waipahu, and it brought me to Kunia... haha! It's in that weird shopping center with different levels. It's confusing for me. I parked right in front of the shop and entered the cool, air-conditioned, clean environment. Joemar was the helpful staff who got me my rechargeable flashlight. He said that no cords are needed... This is a practical and useful gift! Thank you so much! #tmobiletuesdays #getThanked

The customer service was very pleasant the only reason for 3 stars is the fact that my phone wasn't…read moreworking properly due to a Samsung issue not tmobile. So upon them fixing my phone I lost some info on my phone wish I would've known that was going to happen before hand and allowing them to do what they did

I had an appointment for 2pm, I've been standing here for almost 15mins. The rep didn't…read moreacknowledge me, until I asked if there was someone else that could help me. She looks at me and states " "yes, but he's in a 15 mins break". Unbelievable, it's been 15mins and no one. She just walked back and spoke to someone and yet nothing!!!! Who manages this store? I'm changing the store rating to a 3star only because of the great save by JC. Thank for your help and getting the phone setup quickly so that I can get back to work on time.

I buy an iPad from them. Forgot the password. It took me 2 months , to get it working again. I went…read moreto the apple store. They had me going back and for, to the apple store and att. Finally I found somebody , known what have to do. And it work.

These guys are bad. We asked them to come and do a survey of our television system and they said…read morethey have to charge us for this. We paid them, called many times and left messages and still have not received a call back. All we are trying to do is up grade our satellite system. Direct TV should cancel there agreement with them and find someone who cares about there customers. If I were you I would try everything in your power to find someone else if you have any issues with Direct TV. Seriously it's been over a month with bad service and no support. Hey actually , just tried to cancel my service with Direct TV. Turns out there is another Direct TV dealer in Hawaii! Don't believe The Satelite Guys, they are NOT exclusive. Other Dealers, according to Direct TV: DMSMC - 808-541-7690 Pacific Satelite Systems - 808-347-9136 Microcom- 907-284-0076 Haven't tried these numbers but will in the morning. Can't be worst than the no call backs from the Satelite Guys.......

Took down my old satellite dish off of my 2 story roof in less than 90 minutes. Thank you!read more

As soon as my number was called and I sat down to talk with our rep Christopher my stress level…read moreskyrocketed... I saw the store is now a Victra location and NOT a Verizon Corporate store. The two Victra stores in Mililani gave me such a hard time I swore I'd never go back. So here we are.. another Victra store. Christopher listened to why we were there and what we wanted to do. He kindly asked for our account information, viewed our accounts, checked promotions then told us our options. Since we were porting a number and getting a new phone, the transaction took awhile. Christopher took his time to explain what was happening and made sure we understood what was going on and what we needed to do. He was always professional, kind and patient!! This experience is total opposite of the service I got in Mililani. I highly recommend you see Christopher at this store. He will take good care of you!!

We went in to turn on our plan to travel abroad. Nice showroom, some countertop seating plus a…read morecouple of desk areas. Bench seating along the interior perimeter. Check in at the kiosk to be put in the queue. There were quite a few of us waiting. They were very knowledgeable and helpful getting our plan together and even worked up an upgrade with a Free iPhone 17!

Very professional, knowledgeable and reliable. Great to work with. I recommend Kyle without…read morereservation.

From the owner: AK Hawaii makes sure your home or business is running smooth. We repair computers, cell phones and…read moretablets at your location. We also specialize in internet and networking issues.

Papa's got a brand new phone! My experiences with Spectrum Pearl City Store have been consistently…read morepositive. It is a usually crowded, so make an appointment! I had one so I was able see a representative right away. I wanted to get a 17 Pro Max. Clyde Jacinto helped me get everything set up and even offered to transfer everything from my 11 Pro Max over to the new phone and wipe everything off the old one. He got the transfer going, I went for a 30 minute walk, and when I got back everything was done. Smooth. Clyde then proceeded to show me all the neat things I could do with the 17 Pro Max. Great fun! Before I knew it, I was walking out of the store with my new phone. Couple things - Make an appointment! And if you're getting a new phone, know your Apple Account password! Again, many thanks to Clyde Jacinto for all the help!

I cancelled my service and was told just turn in my equipment. I did and now I still owe money for…read moreservice not render. I spoke to Chris to close the account and when I turned in my equipment to Al. I asked for a receipt so I have proof of returned equipment. Al prints one without my name and wanted me to sign. I wouldn't sign unless I see my name on the receipt. Then Al commanded for my Id ... didn't ask politely. I did point out that he could ask politely. He did print another receipt with my name and account.