Went in for a battery replacement recently. was THEN told it was also a sensor. got both replaced…read moreand my phone is still charging slow, draining quickly, and the phone is STILL hot to the touch. the battery isn't even a legitimate Apple battery because my settings say the battery is unverified so it can't even tell me the battery health. not a good experience. waste of money.

Nice and polite lady help me to change my battery out of my iPhone. I had a good experience there!read more

Customer service is cool and seems fine at but there's another review on here from 6 years ago…read moreabout how she got charged for a device that she didn't purchase and this store is limited in what they can do so we've been up here 5 times since purchasing our phones 2 months ago and they do nothing but have us call trash overseas customer service that doesn't know what to do after reading their prompt and the associates at the store keep saying sorry sorry but NOTHING is being done to help the situation. The icing on the cake is our phones keep getting shut off cause we are not paying $300 a month for a device we didn't purchase and again they do nothing to help. They won't credit our account or anything . Clearly they run a scheme at this store and they need to be investigated . PLEASE if you must have Verizon DO NOT COME TO THIS LOCATION. They are a 3rd party retailer for Verizon and will not help you or even be honest and just tell us go to an actual store to get this solved .

HORRIFIC!!! Lawrenceville Georgia New customer, as of…read more12/28/24. At this writing, tomorrow is my final day of my 30 day trial for this pitiful excuse for a cellular company. On December 28 through our business, we purchased two new iPhones, primarily for security. The sales person explained to us that the cost of both phones and service with our business account, would be $57 per month, per phone, $114 for both phones. that was completely acceptable. My partner and I live on opposite sides of Atlanta. He's on the north east side and on the north west side. Only twice, in the last 30 days has my service Registered 5G. The vast majority of time it registers only one or two bars and LTE is the predominant mode. We have spoken with nearly every representative of Verizon located in the Philippines, which comprises the vast majority of their staff, other than sales personnel. Store staff has absolutely refused to escalate this to a district manager level. Today we made one final trip into the Snellville, Ga location - A very helpful young man attempted to contact anyone at his own organization only to contact another Philippines representative. Out of frustration, we told the Filipino representative that we were going to just return the phones the following day and go somewhere else for our service. Instantly both devices were removed from service and both phones were instructed to try to connect to a satellite. Upon returning to the store one representative was able to get us both back online, after a few raised voices. Now the bill that should've been about $114 per month is now $142.33 and $125.80 due in January and they tell us that the bill is likely to increase for some obscure service charge that no one can adequately name, in the ensuing three years of our contract. We are still waiting for a return call from anyone at Verizon. At this point, they have less than 18 hours to contact us before we return the phones and find another carrier. Hopefully this review will remain in perpetuity, so that any perspective customer can read it and make an informed decision. I will copy this review Word for Word and should it ever fall off, I will repost it This is not how business should be conducted, by any organization. If you value your time, or your money, do yourself a favor and avoid Verizon at every opportunity. I have never been so disgusted with aservice company in my entire life.

This place is absolutely fabulous. I am extremely pleased and amazed with the high level of…read morecustomer service I received. Phil and Rachel were knowledgeable about the whole process. They were also quick and very efficient. I will definitely return.

Poor service. Attendant would not even come out from behind the particion to greet customer and no…read moreother customers in store. Shouted out and asked if I could come back. I declined. Very disappointing

Three businesses were contracted through Yelp. Two could not provide the needed repair service. The…read more3rd, Cellairis, never responded.

This business is the best cell phone store and service center in the area. They resolved my phone…read moreand tablet issues quickly and at a reasonable price. They are a top-notch, friendly service with a staff that knows how to get things done rapidly and accurately. I'm unlikely likely to take my phone or tablet to anyone else.

I'm a Hollywood actor and can't be without my phone at ANY time. My phone started tripping big…read moretime and wouldn't charge on any charger, I phone MrFixItTheTech and he swooped right on in with the cape and did his thing. Isaiah was ON POINT with same day service and he is EXTREMELY professional! Thank god, I've got my cell back and I'm back in business. You won't go wrong with him.

Isaiah provides great customer service and is very knowledgeable on phone repair. He was able to…read morerepair my broken front screen on my Samsung phone in one day. I highly recommend his business to others who can not function without their phone for more than day! Thank you Isaiah

Horrible location. Poor customer service. Child working in store spends more time on HIS phone…read morethan helping customers.

Just left this store first time ever here and the sales associate that was working, I guess was…read morealone but didn't greet us or let us know that he will be right with us as he attend to another customer. So disappointed and will not be back to the store.

I had an excellent experience working with BRANDSMART thanks to Jantzen Jones. I recently purchased…read morea brand-new GE stove, and Jantzen truly made the entire process fun, simple, and easy. He has an amazing personality--kind, funny, and extremely knowledgeable. He took the time to answer my questions, explain my options clearly, and made sure I felt confident in my purchase. This was hands-down one of the best appliance buying experiences I have had. Highly recommend asking for Jantzen if you are shopping at BRANDSMART. I will give Jantzen my business EVERY TIME I visit BRANDSMART!!! Thank you!

Shana was a very good cashier and very helpful during checkout. She had a bubbly personality and…read moredid a good job that is rare in these times. A wonderful person. DeWayne