Full service store with plenty of staff and all products. Make appointment or walk in but recommend…read morean appointment if going during peak days and hours. Service was fast in troubleshooting my phone issue. Explained what was being done and next steps should it reoccur. Free service with phone plan. Location of store is in a busy area.

I'm still waiting for AT&T or UPS to send me a phone. AT&T is billing me $435 for a phone I don't…read morehave. Someone keeps calling and leaves a phone number. When I I call they say "this is the president's office, please leave a message For Rhonda 1 (800) 207-1233 ext 666283". I'm beginning to think this is a spam call. They never answer the phone. I'm still fighting!

Do not use this location. There's definitely a bad seed regarding Sales Practice and will…read morecommunicate anything to make the sale and/or not communicate all the future cost that will be applied to your bill after the sale or account modification. Stay away if you're looking for honest feedback and integrity.

Extremely poor customer service! I tried to contact this…read morelocation over the telephone to ask if they carried a specific telephone that I have been looking to purchase. Since I do not live close to this store location I wanted to check so that I would not waste my time or gas driving that far. The first person who answered the phone went to check and let me know what colors are available. When they came back to the phone they hung up on me. I called right back to the store and a different person answered the phone. I explained that I was hung up on and asked this second person the same question to find out if they carried this specific phone. I was told, "I believe we should have it". When I asked if he could check to make sure he again said "We should have it". I then explained to this person that I would like to be sure the phone was in stock so that I don't waste a long trip to their location. The representative then said that that was all of the information that they could tell me. Bottom line is that customer "non-service" like this will drive away potential customers and put off current AT&T customers. I would avoid this location.

the employees are considerate and will try to assist within their parameters. I paid off a device…read moreand ordered a new one. the employee entered an incorrect address and I have spent 3 weeks trying to replace a paid for device . customer service told me I owe 1200.00 and have an installment plan for the device I have yet to receive. it will be 5 days before they can review my account since the device was returne. AND I STILL OWE THEM

AT&T is a dishonest company that won't honor the pricing their salesperson gives to customers. And…read morethen your just stuck. They will say they're sorry but won't do anything to solve the problem.

Jessica C helped me twice with my cell phone, she was engaging and very knowledgeableread more

Walked in after losing my phone and the lady was dry and rude. Said she was about to close the…read morestore because she "had an appointment". After mentioning that the posted hours online as well as on the door says they don't close for another hour she claimed there was nothing she could do anyway and she was closing the store.

I am posting this review so others can make an informed decision before choosing AT&T…read more Over the past four months in Atlanta, my experience with AT&T has involved account setup errors, duplicate accounts, improper service disconnections, restoration fees despite payment, and ultimately the loss of phone service during an emergency. I was enrolled in FirstNet after being told in-store that I qualified based on my profession. Months later, I was told I did not qualify and needed to re-verify. While on the phone attempting to resolve that issue and switch to a standard plan, I was involved in a car accident. I informed the representative that I needed to call 911 and was told my service was being switched and that I could make the call. After calling 911, my phone service was completely disconnected. I could not call my family. I could not access GPS. Police were unable to reach me when they attempted to call back. I was left waiting for hours because AT&T had shut off the service I pay for--during an active emergency. Separate from that incident, my internet account was set up incorrectly with a mistyped email address, creating a second account without my knowledge. This led to a service shutoff for "nonpayment" even though I had paid and had credits on my account. I was charged a $40 restoration fee and have yet to receive that back. Despite multiple assurances that my accounts were merged, I continue to experience confusion within AT&T's system. The issue here is not inconvenience. It is reliability and safety. A mobile carrier should not disconnect a customer mid-resolution, especially during a 911 situation. If you choose AT&T, verify your account setup carefully, confirm plan eligibility in writing, and monitor your billing closely. Based on my experience, I cannot recommend AT&T.

There is no customer service I wouldn't even write you your AI sucks and most all your customer…read moreservice is the rudest people I've ever come in contact with in Tucker Georgia the lady wouldn't even give me her name so I could follow up what kind of company is this you need a serious dose of HR it took me two days to try to get rid of you for my internet connection I'm still not done due to the fact that there are no clear instructions on what to do with my equipment you tell me to take it to UPS with my account number and they'll take care of it that's a bold-faced lie they don't what do I do now well I don't know because you have no customer service and no one can answer any questions you've got the worst rating of any company out there looks like you do something about it I will not be a customer and I will tell everyone to stay away from you and I am calling the BBC that's the better Business bureau I'm sure you're familiar with them

I popped into this store to get information on possibly upgrading my phone. The service I received…read morefrom Nard was amazing. He was very informative, accommodating, and personable. He searched out the best deal and provided significant saving on my account. If the process wasn't so time consuming, I would've possibly upgraded my other phone or watch. I highly recommend this location.

Possibly the worst customer service in the world if it was not for the other store down the street!…read more Manager is late to work, so with no manager on duty, they can not problem solve how to enter my coupon code. Came in yesterday to do this same thing and they made me come back today, so I guess I will just buy it on Amazon.

Serenity was super nice, and was able to take care of my issue within 10 minutes. Great customer…read moreservice!

HORRIBLE experience at "The Landings" AT&T Store…read more Sales rep was slow and did not listen. We purchased an after-market phone online for my mom thats just a basic phone. AT&T does not offer a good quality "senior" phone and mom is "technology challenged" so getting her an iPhone or Android is out of the question. We went to AT&T Store to get a new SIM card for the phone we purchased. We were informed that the after-market phone was not compatible with AT&T and that it was 3G - when in fact all we needed was the correct size SIM card and the phone is 4G and is compatible - says so on the box and the website. Sales rep did not listen - was extremely slow and did not want to assist because this was not a sale and was not making a commission He fumbled around attempting to get the sim card out of the old phone and then after lying to us about the new phone told us her old phone was not working at all... but was working when we walked in the door before he messed with it. Lost ALL mom's contacts while messing with the phone and he allowed a paying customer to walk out the door with a non working phone.. I took the phone to AT&T Lithia Springs store where I received EXCELLENT service. They replaced the SIM card and phone was online in minutes. I did have to wait for 4 people in front of me but once they got to me it only took a few minutes. Fast forward a few days and there has been an increase in my bill for almost $100 - seems the person at "The Landings" added a phone to my account rather than just swap the physical device... Had to spend an hour with AT&T on the phone getting this taken off... Please get a service rep that has been properly trained and knows what he's doing.

Me and my mom, wanted to upgrade our phones. So we order them online for pick up. And when they…read morecalled us to us it's ready. I'd drove over there to pick it up, they called the fraud department on me and i left with no phone. mind u i had id and i was an authorized user on our account.

Shout out to the Fairburn team! Each time I've been in the store no matter who was working Jordan,…read moreSidreaka or Cam have always done an exceptional job helping us whether upgrading the phone, customer service problems and technical issues. Great teamwork and the only AT&T branch we go to, we'll go to the branch before ever calling customer service! That's how good they are!

Save your time and money and go to Verizon or somewhere else. This stores bad information cost me…read more$1100.

Coming to this location is always quick and painless…read more Malik always takes care of me when I come, he actually helps me with my personal and business account. Even if they do not have the product I want, the are quick to go the extra mile and see what stores nearby have it, or ship it to my home/office priority. The free and plentiful parking also make it a great location. I'm forever a loyal AT&T customer!

I had the best experience with bleu very cool guy help me solve every issue. He had even upgraded…read moreme on my Wi-Fi for a discount rate.

Stopped in quite randomly after my husbands phone but the dust midday. Got him a replacement but…read morethey messed up and brought the wrong phone ( a more expensive one that we didn't find out about until we got home and activated it) we were charged for the correct one though so great mistake lol Also the person who helped us seemed almost embarrassed to have to talk about the added fees tacked on by TMoble which was kind of adorable. Was like "next time just go strait to the manufacturer-it's cheeper!" So positives for us but I could see issues like this being an actual problem for someone else who doesn't have a sense of humor or stumbles down not up like we did