Full service store with plenty of staff and all products. Make appointment or walk in but recommend…read morean appointment if going during peak days and hours. Service was fast in troubleshooting my phone issue. Explained what was being done and next steps should it reoccur. Free service with phone plan. Location of store is in a busy area.

I'm still waiting for AT&T or UPS to send me a phone. AT&T is billing me $435 for a phone I don't…read morehave. Someone keeps calling and leaves a phone number. When I I call they say "this is the president's office, please leave a message For Rhonda 1 (800) 207-1233 ext 666283". I'm beginning to think this is a spam call. They never answer the phone. I'm still fighting!

This particular AT&T store is located on the corner of East West Connector and South Cobb, sitting…read morein the shopping center anchored by Sprouts. Given their location, parking is never an issue! They have designated spots right in front of their store front, but if those happen to fill up then you have the massive lot mere feet away! We were looking to add a line to our service and purchase a new phone, so we stopped in here over a recent weekend. When we walked in, Perez, the Sales Associate was quick to offer assistance. We told him what we wanted and he made it happen, no hassles or upselling...just did the thing! We wanted the best promo of the phone, Iphone 11 and was hoping for a specific color. However, they did not have any in stock, so Perez called around to a few other local stores to gauge inventory. Sadly no other stores had what we wanted, but we went ahead and took home what they had in stock...it's gonna have a case on it and mint green isn't even that bad! The whole process took less than 30 minutes from entry to exit. Perez was a man about his and our business and for that, I greatly appreciate him! I have been with AT&T for years now and have visited stores around the area from time to time and I must say that his was one of the best kept stores I have visited in a while. It was clean, not crowded with merchandise and well laid out. I do believe this spot just became my go-to store for those occasions I need to visit!

If I could give this store a negative 5 review I would. I drove 40 mins to this store as they close…read moreat 8pm. I arrived at 7:30. Jennifer was playing loud rap music and wasn't present. I stood for almost a minute inside the store with no one present. When she came out she said yea. Not welcome to art just yea. I explained to her I was here to trade in a phone. After almost ten minutes of talking. She then states the store closes at 8pm can I come back tomorrow cause she has been working from 9-8. As a customer. A new customer why am I being penalized for your schedule? Why am I being asked to come back when the store is open for another 20 minutes. She then tells me the safe has a 20 min time out. And she doesn't get paid over time so she's not staying. And they get robbed a lot. Yet you left the store unattended Jennifer. You were no where in sight when I entered. Keep in mind I'm still here at the store it's 7:56pm She then went to the back and came back and said the safe won't open. If The safe kicks down at 7:40pm why are business hours listed as 9-8? She never apologized for the inconvenience. And now I have to drive back 40 mins without a phone because ATT doesn't pay Jennifer overtime.

I am posting this review so others can make an informed decision before choosing AT&T…read more Over the past four months in Atlanta, my experience with AT&T has involved account setup errors, duplicate accounts, improper service disconnections, restoration fees despite payment, and ultimately the loss of phone service during an emergency. I was enrolled in FirstNet after being told in-store that I qualified based on my profession. Months later, I was told I did not qualify and needed to re-verify. While on the phone attempting to resolve that issue and switch to a standard plan, I was involved in a car accident. I informed the representative that I needed to call 911 and was told my service was being switched and that I could make the call. After calling 911, my phone service was completely disconnected. I could not call my family. I could not access GPS. Police were unable to reach me when they attempted to call back. I was left waiting for hours because AT&T had shut off the service I pay for--during an active emergency. Separate from that incident, my internet account was set up incorrectly with a mistyped email address, creating a second account without my knowledge. This led to a service shutoff for "nonpayment" even though I had paid and had credits on my account. I was charged a $40 restoration fee and have yet to receive that back. Despite multiple assurances that my accounts were merged, I continue to experience confusion within AT&T's system. The issue here is not inconvenience. It is reliability and safety. A mobile carrier should not disconnect a customer mid-resolution, especially during a 911 situation. If you choose AT&T, verify your account setup carefully, confirm plan eligibility in writing, and monitor your billing closely. Based on my experience, I cannot recommend AT&T.

There is no customer service I wouldn't even write you your AI sucks and most all your customer…read moreservice is the rudest people I've ever come in contact with in Tucker Georgia the lady wouldn't even give me her name so I could follow up what kind of company is this you need a serious dose of HR it took me two days to try to get rid of you for my internet connection I'm still not done due to the fact that there are no clear instructions on what to do with my equipment you tell me to take it to UPS with my account number and they'll take care of it that's a bold-faced lie they don't what do I do now well I don't know because you have no customer service and no one can answer any questions you've got the worst rating of any company out there looks like you do something about it I will not be a customer and I will tell everyone to stay away from you and I am calling the BBC that's the better Business bureau I'm sure you're familiar with them

Jessica C helped me twice with my cell phone, she was engaging and very knowledgeableread more

Walked in after losing my phone and the lady was dry and rude. Said she was about to close the…read morestore because she "had an appointment". After mentioning that the posted hours online as well as on the door says they don't close for another hour she claimed there was nothing she could do anyway and she was closing the store.

Anessha is 1000000% helpful and knowledgeable. Blown away. Helped me fix all my issues with my…read moreaccounts and switching from tmobile

Best AT&T store I've ever been to! Staff is so friendly and helpful. Cannot say enough positive…read morethings about my experience.

Uninformed and arrogant. The Akers Mill / Galaria store employees we're not helpful, gave…read moreconflicting answers to questions. Played the blame game with online tech support when they failed to have a solution to my phone problem. Now I'm with Verizon.

Walked in to make a purchase and I was asked to wait. I did patiently, but then 2 other people came…read morein behind me and they were serviced immediately. No apology no nothing. I did say thank you and I walked out of the store and I'm an AT&T customer. It saddens me that these companies hire people only to provide half the service. Thank God for online service.

Excellent customer service. Very knowledgeable representatives on all devices. I will recommend and…read moredefinitely revisit this location.

Four months ago, I went to the AT&T store at 62 5th Street NW to set up both cell phone and…read moreinternet service after moving to Atlanta. In-store, I was told I qualified for FirstNet based on my profession. I verified my employment and enrolled in that plan at the quoted rate. During internet installation, the technician arrived two hours after the four-hour service window. More concerning, he incorrectly entered my email address and created a separate account without my knowledge. As a result, my internet service was later shut off for "nonpayment" even though I had paid and actually had credits on my account. I spent hours on the phone during my work-from-home day, missing important client calls, untangling an account setup error that originated during installation. I was charged a $40 restoration fee despite having paid my bill. To this day, my accounts remain separate and continue causing issues, despite multiple representatives telling me they have been combined. I am currently on the phone with AT&T again during my workday because the system still shows two accounts. The most serious issue occurred when I was later told I no longer qualified for FirstNet and needed to verify my employment again. While on the phone attempting to resolve this and switch to a standard plan, I was involved in a car accident. I informed the representative that I needed to call 911. I was told my service was being switched and that I could make the call. After calling 911, my phone service was completely disconnected. For hours, as I waited for police alone, I could not call my family. I could not access GPS. Police were unable to reach me when they attempted to call back. AT&T had cut off the service I pay for--during an active emergency. I ultimately had to walk away from the accident scene and ask strangers to use their phones. After my boyfriend arrived and allowed me to use his phone, I spent over 90 minutes getting my service restored. After escalating the issue and spending additional hours on the phone, I was offered a $25 "courtesy credit." This is not a minor billing issue. Disconnecting service during an emergency because of internal account and plan confusion is unacceptable. I cannot recommend this location based on how this account was set up and the cascade of issues that followed. If you use this store, verify every detail of your account in writing and double-check your plan eligibility before leaving.

Absolutely unacceptable experience with AT&T FirstNet. I've…read morebeen trying to order the new 13-inch iPad Pro for two weeks now and have had six orders canceled -- three of which were placed in-store. Still nothing. The customer service at both the Georgia Tech and Summerhill AT&T locations has been horrendous. The staff is uninformed, disorganized, and frankly, unhelpful. No one can give a straight answer, and no one seems to know what they're doing. I've wasted hours going back and forth trying to make a simple purchase. While I've generally been satisfied with the FirstNet service itself, this situation has been so frustrating that I'm seriously considering canceling my account altogether. If this is how FirstNet treats first responders, it's shameful. All I want is an iPad -- this shouldn't be this difficult.

This is the second time iTravel has saved me when I left my MacBook Pro charger behind on my…read moretravels. I think I have also used this location for a left-behind phone charger as well. I was in and out in a matter of minutes with exactly what I needed to keep me operational, thanks to the very helpful salesperson! One issue - the listed phone # does not seem to work, so I went through some paranoia that they might no longer be there, when I tried to call ahead.

Sometimes you or a travel companion forget to pack something you need on a trip. In this case, my…read morebrother forgot to grab his charger for his iwatch. Thus, while I was in the Atlanta airport, I quickly looked for this charger he needed, while he took care of our mother. It took me a while, but I found what he needed at this store. Was it a bit expensive? Yes. Then again, you expect to pay more if your in an airport shop. Whatever, we got what we needed here.