the employees are considerate and will try to assist within their parameters. I paid off a device and ordered a new one. the employee entered an incorrect address and I have spent 3 weeks trying to replace a paid for device . customer service told me I owe 1200.00 and have an installment plan for the device I have yet to receive. it will be 5 days before they can review my account since the device was returne. AND I STILL OWE THEM read more

AT&T Store - Mobile Phones Near Me - Douglasville, Georgia

AT&T is a dishonest company that won't honor the pricing their salesperson gives to customers. And then your just stuck. They will say they're sorry but won't do anything to solve the problem. read more

It's probably unfair for me to leave a rating and review. I say this because I visited earlier today to close a family member's account due to their death. I walked in, spoke with a representative, handed him a previous bill for the account number accuracy along with a death certificate. I was in/out in less than five minutes. Considering the party energy of the store, my rep was attentive and gave rapid response to my immediate need. 5-Stars!! read more

Why does this location exist?! I understand with the times we're in, things have slowed down a bit but why do you have five people just sitting around doing absolutely nothing. One person slouched in a chair preoccupied on his phone and four women clustered around the counter talking. It's intimidating to walk in and you just have five sets of eyes set on you wondering why you came in. It's uninviting, unwelcoming and a waste of AT&T's payroll and rent space. They weren't friendly or helpful, so I still wonder why this location exists. Don't waste your time coming here, go elsewhere. read more

DO NOT DO NOT DO NOT WASTE YOUR TIME, ENERGY OR MONEY at this store!!!!If I could give zero stars I would! I ordered some air pods online and chose to pick them up at this store. I set an appointment for 12 noon and walked in the store around 11:40. Chris was assigned to me but no one really had a sense of urgency. There were two employees sitting at the counter when I walked in and neither greeted nor tried assisting. As Chris looked up my information, he refused to take the order # and instead looked up my information by my name, phone and email. Chris stated that he couldn't find my order and went to consult with the "manager" (Toni). The "manager" advised Chris to cancel the order and ring up a separate set of air pods. I'm in sales so I know "gaming the system" is when I see it and that's DEFINITELY what this was!! Chris informed me that it would take 3-5 business days to get my money back and I asked him why would "the manager" suggest this. This is NOT what's best for me. Chris took my number and stated that he would call me back once the order came up in their system. Mind you....little Ms Toni never said anything to me or apologized for any inconvenience. I went to my car and called Customer service and the guy was able to pull the online order up right away using the order number (shocker I know!!!). He told me to go back in the store to see if they had the order and Amber stated that they didn't. Her attitude was VERY UNPROFESSIONAL!! She was being rude to the guy from customer service and Toni was sitting right next to her not saying a word about her actions!! I left the store and the Customer service guy on the phone gave me the number to file a formal complaint as he witnessed the awful customer service I encountered with Toni and Amber. He was in sales and couldn't file the complaint - otherwise he would've. I called the complaint department and got a guy on the phone that was very helpful and nice!! I told him about the first encounter and he was also able to witness disrespect and downright nastiness from Amber via the phone. Amber tried over talking me as I voiced my dissatisfaction with her service. Toni sat by and didn't say a word to Amber! After a certain point, I told Amber I wouldn't spend a dime in the Douglasville store and that is when she started screaming "I don't care about no sales" and "don't come back in this store." YOU GUESSED IT - Toni, the manager, didn't say a word to Amber about her behavior!!! Other customers and employees witnessed Amber's unprofessionalism all the way until i left the store. The customer service rep on the phone was as SHOCKED as I was at the events and heard everything that was said by Amber!!!! DO NOT WASTE YOUR PRECIOUS TIME OR MONEY AT THIS STORE!!! I have read several reviews but decided to give them a chance and wish I hadn't. read more

Just the worst - I guess they stay in business because some people just have to go in a store? If I were to recount the actual exchange I had with the employees in this store, I'd be accused of hyperbole. So, I won't - other than to say I left with a feeling of amazement at how terrible the experience was. read more

As I write this, I have literally been on the phone over an hour trying to cancel an account that belonged to my brother - who recently passed away. This issue has been going on for several weeks. I was told to go to the nearest store but IT IS CLOSED. So... I had to resort back to the phone. They insisted that I provide the passcode or security question even after I explained that my brother is no longer living and I cannot, as much as I'd like to, contact him to get the information. They asked me to bring in a death certificate and my picture I.D. Again, I'd be glad to provide this information but... YOUR STORE IS CLOSED! Their representative, Jasmine, with the Customer Loyalty Department (ha!) transferred me, without telling me why or to whom she was transferring me to and guess what... it was the wrong department. Ugh!!!!! read more

AT&T Store - Mobile Phones Near Me - Douglasville, Georgia

I had an awesome overnight experience here back in September. I was able to check off something that wasn't necessarily on my bucket list, but definitely on my list of things to try. For my birthday, I set out to be one of the first to get the new and improved iPhone 6/6+ when it arrived in stores. I chose this location to camp out in line for over 24 hours to be able to say "I got it first!" This location is safe, police security was out and about, and it is an actual authorized retail/core store (more stock available, opens slightly earlier than mall kiosk locations). The night before the new iPhone launch the AT&T staff set up the outside (roped off the starting point) for customers making it easy for us to set ourselves up in line for the long night ahead. The following morning staff was there extra early and began to set up tables of goodies for waiting customers. They offered free breakfast sandwiches (Chickfila for the win!), water, juice, pastries and there was plenty to accommodate the growing numbers of us waiting for the store opening at 9:00 am. When it was time for the actual opening of the doors, the AT&T reps came by in line order asking what our iPhone needs were, color selection, gig size desired, etc. That made it easy for those unlucky folk near the middle/end of the line to determine if it would be possible to score the phone of their choice. I was lucky number 7 in line. By the time I finally got inside, my transaction time was minimal. I was in and out in under 30 minutes (considering new phone set up, dealing with the cloud and connection etc. this was fast)! As a family, we've been a part of the AT&T family for several of the companies name changes. I always happily take AT&T phone surveys when asked and I am always able to rate them with high marks. This retail location earns the same degree of stars. If in the area give this spot a shot, all of the reps can help meet your cell phone and home service needs! read more

I wish I could give a 0 star review, because that's exactly what they deserve-even better would be a -5 star review. My husband received a text that his phone would not be supported by the AT&T service starting next year. We could come into the store and get a free replacement phone. We went in. There were 3 phones shown to us. He chose 1 and it was activated in the store. The next bill we received had a payment plan on it for his phone. I called AT&T, too find out that his phone wasn't a free one. Since it had been several weeks since we were in the store, the phone couldn't be returned. We did decide on some adjustments to our plan that offset the amount were paying monthly on his phone, plus an additional $5 of our bill. I'm VERY unhappy with this switch that was done without telling us. Don't go to this store!!!! Go the one on Chapel Hill! read more

I had a wonderful experience today. My 7 had called its last call so I went in to discuss options and costs for a new Iphone. Erinn was a Joy. She gave me options and suggestions that I found very valuable. I felt zero pressure to chose one option over another. Elisha was able to proffer recommendations for my home internet and TV services as well. What started as a dreaded and intimidating to do list turned into a pleasurable surprise. Thank you AT&T folks! John read more

Account - 534265520177 Name - Valerie Burch Adams - Conversion Marketing Experts, LLC Phone - 6788267424 6/7/2021- online associate - 1st order placed online with a chat representative for zFold order 56-803000029893968, they placed the order direct to have the phone shipped to my address, phone number 470-360-7618. 6/14/2021 - called to check status of the order, which I had not yet been received, was told to go into the at&t store to get assistance on getting a new order placed, since the phone representative could not validate my identity even with me emailing and uploading a copy of my state drivers license. 6/17/2021 - went into AT&T to place a new order as instructed by a phone representative. I placed the order for two lines, phone 404-435-1065 the Zfold and line 404-536-0771 the iPhone 12. The iPHONE was in stock so I left the store with that item after my total payment of $607.95, but was not provided a receipt because the store printer system was down. Later I discovered that the associate that placed the order put the address on the order incorrectly, I would not have been able to confirm that since I was not given a receipt for the transaction. The charge for $126.00 was emailed to me and order number 51-408000025872787. This emailed receipt states the following, 'After receiving your new device, call 1-866-895-1099 to activate. If the activation is not completed 7 days after the shipment date we will complete the activation. Your monthly recurring charges and applicable service commitment will begin once the line is activated. To check the status of your order call 877-782-8870 or visit att.com/wirelessorderstatus NOTE: the federal express tracking number for this order shows the package was undeliverable, however on 6/18/2021 they billed me activation anyway, a breech of company policy. 6/17/2021 - later that day when the phone shipped I was charged $126.00 for taxes as the in-store associate said that I would. 6/17/2021 - the second phone is shipped for line ending 1065,the associated put incorrect address on the order, and the federal express package with the phone was returned to the sender. 6/18/2021 - received bill for activation on line 404-435-1065... 6/18/2021 - CALL supervisor alan - on the phone for 2 hours, no help 6/19/2021 - called at&t, a second order for the zfold is created and goes out on 6/19/2021 by federal express with instructions to ship to receiver by overnight air. 6/19/2021 - CALL supervisor simon - on the phone for an hour no help, he actually lied and told me the phone was in transit on the way, and that he would follow my case until resolved, he did give a credit towards the first bill that went out that included charges on the 1065 line that is for a phone I still did not have as of this date. 6/19/2021 - second order for the zFold was generated since the first order with incomplete address is marked by FedEx and undeliverable.. Second order # 56-831000031773041, 9;41am cst. I was charged for taxes on the second zfold order in the amount of 126.00. Since I now had been charged two charges of $126.00, I requested a refund of one of those charges, which was processed and has been applied back to my card. Tracking number of second order 519379840640 6/25/2021 - CALL to check on where the second order is in shipment for zfold phone, I was told the package is in transit. 7/6/2021 - received email confirmation that the first order and phone was received back by at&t and my taxes charged on 6/17/2021 was refunded back to my credit card for the 6/17/2021 taxes charge. I confirm that this refund was received. Serial number referenced on the confirmation email that the return was received is 35518399062890 7/11/2021 - CALL associate did not want to transfer me to a supervisor however i would not release the line until I was transferred to a supervisor. I am questioning the validity of my 6/25/2021 call where I was told the phone is in transit based on the fact there is no movement on FedEx tracking 519379840640, I asked for this order to be cancelled and a new order generated where I can pick the phone up from the store, the associate refused and pushed me to wait explaining i would get the phone by 7/14/2021. The supervisor put me on hold several times claiming to have called FedEx (tracking 519379840640) who confirmed I would have it by then. (Granted this package was sent to Fedex with instructions to send Overnight) This supervisor also stated that the invoice I was emailed for the phone not received, he would adjust that invoice and resend me a corrected bill and that I should also get this by 7/16/2021. This never happened.. Poor performance and professionalism. 7/16/2021 - CALL received an email with a bill for both lines, which included line ending 1065 of which are prepaid charges for a phone that I dont have. Call to find out why, associate would not transfer me to a supervisor, instead took a message for a supervisor. more details in pdf sent to bbb read more

Aldrick was superb is helping us set up our new phones. It took a while but issues kept arising. He never got frustrated but had lots of patience with us seniors. read more

I love this store everything is great. The staff is great especially Sandy. She helped me with everything and still ask if there was anything else. I recommend this store to all AT&T people. read more

Dear AT&T.. I'm extremely unhappy right now. I was suppose to have an appointment today between the hours of 8am and 12pm. Needless too say.. The technician no showed. Didn't even bother to call to say that he or she was running behind. This is the second time this has happened. I have been without a home phone since December 12th, 2016 when contractors cut my phone line burying my neighbors fiber optic cable. I also have an exposed cable in my back yard that needs to be buried. I've been dealing with that issue since October of this year. Customer service has really tanked. Not sure what else I can do on my part. Just sick and tired of dealing with issues that should and could have been rectified weeks and months ago. I would love to post pictures. But due to the way your page is setup I'm unable to. I was also hung up on today by a rep named Amanda. Sick and tired of being transferred to several different people only to have to tell the new person my story from the beginning. Horrible customer service. I apologize in advance if this is the wrong page and location to post my review. Thanks for nothing. Tonya Williams read more

This place sucks! The manager had no sense of good customer service...i would rather drive 30 min away to marietta than take this abuse

They received a one because a ZERO was not able This is about the ATT & Internet service not the Cell service We love the cell service We got tried of our Home phone service & Internet going up each month yet the interest speed was worse than dialup I told them a YEAR ago I was not happy with the service & the prices d the agent had a "Oh Well" attitude I called the day after we switched to another company and verified the cancellation . They verified it Today I received a even higher bill I called and held for a while to get a "customer service" agent and she kept putting me on hold . She kept saying that they bill in advance. I will not have service in this timeframe so why send me a bill She was clueless and ATT IS CLUELESS to customer concerns read more

Zero not available. I bought a new IPhone6S 2 days ago and it is truly a lemon I went back this evening and talked with a Manager and she said I had to take it to an Apple Store to replace a 2 Day old phone The person who put my $35 screen protector on left fingerprints under the screen protector I think is extremely POOR BUSINESS PRACTICES Think before you buy here I have bought several phones here Not again read more

These guys are con men! I asked about getting an internet deal in the store, they said no. Alright, fair enough, so I went online, ordered the phone I wanted for store pick up to get the deal, and I called to see if the store had the order ready yet. They said they don't take online pick up orders, so I called corporate and confirmed that, oh yes they do because that's corporate policy, and I soon got an email confirmation to pick up my online order at the store. Just like when you order online for any kind of store pick-up, I expected this to be simple and easy, but they kept trying to scam me. This young female employee takes my name, finds my order information, then starts telling me I can't get my order because the store doesn't honor online transactions that say PICK UP IN STORE! She then tried to show me phone leasing options that I didn't want, and I told her that I didn't want to lease a phone, I already paid online and I want what I ordered, not what she wanted me to order. After a few minutes of arguing she brought me over to a table with her iPad and kept saying "I understand you, but we don't honor online orders, but don't worry, because if you don't activate your phone within 3 days it will cancel your order and not charge you, so look at this deal I can do for you!" Finally, I pulled out my phone and called AT&T customer service and told them what was going on. The guy on the phone kept saying things to me like "she's lying to you, but what do you expect me to do about it?" Uhhh, call the flipping store manager and tell him that he's not allowed to con your customers maybe?! Just making the phone call freaked the girl out though, and suddenly she started saying "here, I fixed it, get off the phone! I'm not supposed to, and you're wrong, but I fixed the price for you!" Overall I left with my internet order, but it's clear that they were trying to time out my online order so that they could get credit or commission or whatever else for forcing me to buy a different phone/plan in the store. What was worse is that I tried to alert corporate of this issue and they told ME to call the manager and let him know that his employees are ripping their customers off. But for all I know the manager is telling them to act that way to boost his store sales. Why are they not investigating their own people/problems and caring about their customers themselves? read more

Question-does anybody know a phone number for AT&T that very bad customer service can be reported? I called the so-called customer service to see if there is a department for customer feedback/ complaints. The rep didn't have any idea. My complaint is about the store on Hwy-5 in Douglasville. Two clerks doing nothing and several customers waiting. Walked up to a clerk named Antoinette to ask a simple question. I needed to confirm that the account number hadn't changed. She went out of her way to be rude in telling me first I had to sign up in a queue. Then she did at least look in the system but still would not attempt to answer. The other clerk did answer a phone call that sounded like a personal call but still 4 customers in the store being ignored. The clerk named Antoinette was rude in tone and demeanor. Prior to going in the store, I had called and spoke to 7 people on one call before being transferred to Rodneka in Chicago who actually was pleasant and dealt with phase 1 of the problem. I am no longer as of yesterday a customer after almost 20 years of billing errors and CSR's that could not communicate with me. As of yesterday I am a customer of Metro PCS who found me a far better deal, went pleasantly through the process of changing my service to them. Counter people were very well-trained, knew their products and very pleasant to work with in starting the new account. AT&T lost at least 3 customers in the store yesterday due to service issues but there doesn't seem to be a way to report it. P.S. the one star is because the store was clean. That's the best thing I can say about this store and its manager read more

This is the worst store in the world . Went there yesterday & an a idiot sales person wouldn't help us to get my husband an upgrade on his old phone. And we had waited 47 min. Said we couldn't get a otter box either. Literally walk to the parking lot called AT&T they hooked us up in about 15 min. Went back into the AT&T store while I had AT&T on the phone to let them know they lost a big sell by mike . Also the on phone agent is reporting mike for his bad customer service. read more

DO NOT GO INTO THIS STORE! Manager is arrogant and not trust worthy! Purchased 2 new Galaxy 7Edge phones and 2 watches, then was later called by police and was told AT&T employees had accused me of stealing a 3rd watch. Being in public safety myself, I went back up to the location and had them review the surveillance tape closer and was cleared of the accusation. The manager did nothing but stare at me with a sarcastic grin the whole time. Never did get an apology for the false accusation. STAY AWAY!!!!!! read more