I needed to help my Parents get setup with 2 new phones and move to service that would better work…read morefor them. I selected T mobile for them based on the pricing, my prior experience with T mobile and the fact they have the good international coverage with free service overseas as they do travel. They went into the Indian Harbor Store and the people could not have been more helpful and patient getting them setup. The Tmobile staff helped them port their numbers over from another carrier; setup their new phones; move their contacts; apps, etc. My parents are older and need a bit of help and said the store employees were very patient. did not push them for any unnecessary services and they felt 100% setup by the time they left. Since I live in another state and couldn't be there, I could not be more grateful and appreciative of the staff in this store.

Absolute worst customer service ever. I went in with my google phone that I bought through t…read moremobile. I could not see the screen. Brightness level was down all the way. The kids who work there wouldn't even look at it. The girl directed me to a service center which is not a t mobile service center. I got back to my car and was able to get to the brightness level on my own. STAY AWAY from this store.

JD is amazing. Multitasking between four different customers at the same time. As he had one phone…read moredownloading information it was able to help another client with something else. I really appreciate JD. I prefer going to Verizon Palm Bay Rd

Every person in every business today seems to be Hit, Miss or just OK…read moreMy experience with the Verizon store on Malabar Rd in Palm Bay was GREAT. So much technology, almost over whelming, but my representative Faday was helpful with " how to use" instructions and patient with me, He cares, definitely a HIT

I have been in the 7 levels of hell for the past month trying to switch to a new wireless carrier…read morefrom T-MOBILE who claims they have good deals for a military family but then does a "bait and switch" charging you far more than you want to pay. AT&T spent the last month not doing their job while T-Mobile kept preventing the phone lines from "porting" and gave us a hard time every single phone call we made. THANKFULLY we stopped into this VERIZON STORE where DEVIN and his manager HEATHER not only spent the time to get us fully switched but found us every possible discount and made switching so easy. I WILL NEVER LEAVE VERIZON! I would rather have a ROOT CANAL unmedicated than go through the trouble of trying to switch wireless carriers again. The VERIZON representative explained everything, were consummate professionals and made a very difficult switch EASY! My boys now have brand new IPHONEs and they even gave us credit back for the phones we traded in!! Absolutely BRILLIANT SERVICE!! Thank you VERIZON, thank you DEVIN and HEATHER! You have customers for life!! I cannot RECOMMEND THIS VERIZON STORE ENOUGH!

Clean store, friendly associates, quite a few phones with awesome plans to choose from. Where else…read morecan you get unlimited data so inexpensively? I had major issues with my other service provider (visible wireless) and wasn't getting anywhere with their customer service. Long story short, I was in this Total Wireless location for over an hour with the store associate, Max. His patience and overall customer service will make me a long time customer.

He took the time to look into my issue and ordered a part. Unfortunately it wasn't the issue and I…read morehad to contact HP. He didn't charge me even for the part he ordered. I will definitely be going back if I have any more issues and will let friends and family know as well.

Although I ended up going somewhere else to have my watch batteries changed, this was a good…read moreexperience. There were plenty of sale people, so I did not have to wait at all. The man I talked to seemed friendly and took his time talking with me. So many associates rush customers this time of year. He did fix one problem I had for free; I had inserted the battery incorrectly. He showed me the proper way. He also looked at another watch I had, and pointed out there was a small plastic piece missing. He demonstrated what the piece did and why it was so important. He told me he couldn't fix that one unless I brought the piece in. I had two other watches (yes 4 total) that just needed batteries changed. I don't know if the batteries were more expensive, or their prices are higher because of their staffing & classy booth. I was quoted $18 per watch, but given the assurance they would be ready quickly. I told him I really appreciated his help and educational tips, but that I would be looking elsewhere to have the batteries changed. He was fine with that, not at all snotty or rude. So he basically flipped a battery for free, pointed out a missing thing on another watch, and gave me estimates for the other two. It is exceptional to get this level of service before committing to a purchase. They seemed very professional. This man was obviously an expert. I would return to at least get estimates on repairs before I went elsewhere. Their counters were clean and well-lit.

I brought my necklace in for repair on Saturday and was told it could be fixed that day if I waited…read moreabout 40 minutes. Since it was already around 5 PM and I had to leave for work, I was told to come back Tuesday, since they would be closed Sunday and Monday, and it would be ready for pickup. When I returned Tuesday, the necklace was not ready. More disappointing was the attitude of the employee working. Instead of explaining the delay, she responded very dismissively with, "But did I call you? No. So it's not ready," and acted as though I shouldn't have expected it to be ready without receiving a call. I was following the instructions I was given on Saturday. I completely understand that delays happen, but there was no reason to speak to me so rudely or make me feel like I had done something wrong by returning when I was told to. At this point, I'm also uncomfortable that my necklace is still in their possession given how poorly this was handled. Very disappointing customer service experience and I hope management addresses communication between employees and how customers are spoken to.

*Excellent repair on my treasured Italian gold chain bracelet!!!!!…read more I never take my bracelet off except to clean it. I have had it for over 12 years. I was devastated that three different areas on the bracelet with fragile strand links were popping loose, and jabbing me. I knew that it would be expensive to replace the gold, and to repair it. I read the reviews for Reeds Jewelers In the West Melbourne, Florida mall. I took the bracelet into the store, left it with Rahim Khurami, Repair Manager, and the jeweler looked at it and I was called with the cost. Three weeks later, I went to pick it up. It's like a new bracelet! I cannot express how thrilled I am with the job that was done! Thank you to the amazing jeweler who repaired my bracelet. Thank you to Rahim Khurami -Jewelry Repair Manager, who took my so loved bracelet, was incredibly professional,and reassuring that it would be well cared for, and repaired well!! His Assistant, Christina, spoke to me on the phone a couple of times when I called to inquire on the progress. She was very professional and kind as well. You definitely get what you pay for in this store!!!! G. Lynn Justice

I Went engagement ring shopping back in March of this year, and finally proposed this week (so I…read morecan finally leave a public review). Looked at 4 different stores that day, and saw plenty of nice rings. Price was definitely a factor, but the expertise and quality of service provided by Christian at Reed's was critical to my decision. His professional approach didn't come across as salesy, and his knowledge of rings helped me feel confident in the one I chose. Shoutout to him and the rest of the team for helping me find the one! (She said yes, of course)

Love this store, been going since around the same time they opened a year & some change ago. The…read moreemployees are very knowledgeable, friendly, & will leave an impression on you & you'll want to come back. They work with you as best as they can, truly unmatched experience here vs other stores. Couldn't recommend them more. They buy, sell, & sometimes trade if possible. They'll sell pretty much most electronics from motherboards to pcs to monitors, games, laptops, apple products.

Matt was fantastic. He did a great job diagnosing a problem with my equipment and was able to…read moresolve the issue immediately. He stands behind his products and offers professional and courtesy assistance.

Customer service was terrible like I get it. You guys have the best batteries, but that doesn't…read moregive you a right to be a jerk.