Representative was very helpful…read more The store was clean. There is a sign in sheet so everyone is served in order of arrival. There is a good selection of products for sell. They are more geared toward new phones and plans. Good value compared to other main stream phone companies.

I was on someone else's account, and ended up taking my two lines and transferring them onto my own…read moreaccount. When this is done, they ONLY allow you to do it over the phone. After the transfer- My insurance was taken off not only my 2 devices but my girlfriend's 2 devices on the previous line as well. Att told me I couldn't have insurance because it has to be there from the first 30 days. This took 6- 1 to 2 hour phone calls to get straightened out. Then the next bill was extremely high at $220. I called Att and was told I would get a credit for the one month and that would bring it down to 180. The representative told me, " your next bill and the following ones after will be 130 plus taxes and fees. This mistake was due to you being on a 1 gb plan instead of unlimited. I promise this issue will never happen again. Fast forward a month. My bill is $812 I was still on the 1 gb plan and I have called over 15 times in the past month. I literally got hung up on 5 times and put on hold and they never came back 5 times.5 different times ATT tells me they are ,"creating a case" but can't tell me the case number because it takes 3 business days to generate. So when I call back they ask for a case number and I can't give it to them and they can't look it up. A rep told me a few days ago my bill will be $160. Perfect. But it's not updated on the account. And my bill is late and still showing I owe $710 . I cannot even begin to fathom how anyone can run a company with such horrible customer service. I've never seen anything so disorganized in my entire life. Go somewhere else Even if it's twice the cost I assure you that would be a great decision

I'd give a zero if it was possible, got lured into trying a free trial of the home internet. Got…read morethe equipment relatively quickly, setup and figured out it did not meet my telecommuting needs and called to cancel the day after getting equipment. support person on the phone said the account was cancelled and emailed me a shipping label to return equipment. Mailed everything back tracking shows it was delivered in Texas and received by Tmobile. About a month later I get charged a $50 monthly charge, I call support and another person tells me the a ccount is cancelled and I'll be refunded the $50 that was accidentally charged. now several months later I get a collections notice saying I owe $87. after calling collections and no help from phone support at Tmobile I am instructed to drive to a physical store the kind in store rep. selfies my ID and has to call the Tmobile mothership for help, then puts me on the phone with another person who can't help at all and says they've put it in the system and I should get an email within 2 weeks but is completely unable to give me any documentation of the phone discussion at the time of this in store phone call. I am still waiting for any kind of update. i recommend running the other direction when it comes to Tmobile, I'm happy to update this when the issue is resolved, but I'm not optimistic based on experience so far.

Bad service rude employees because they not doing their job right that should be training the girl…read morewas on the phone all day she not supposed to that while working and she mess my sister new phone thank you

A complete waste of time. DO NOT go to this store for ANYTHING! and if you do, please do not work…read morewith Edward. You will know him because you gonna smell his incompetent ass before you see him. It took home almost 3 hours to transfer info from one iPhone to another. From the iCloud where it was already backed up. Only for him to tell me the replacement doesn't seem to be working and that I would need to call customer service for a true resolution. He couldn't even give me my refund. Shout out to the one rep with the red dreadlocks. She was truly stretched thin and seems to be the only employee who cared. The other 2 females that work there, USELESS. This caused me to have to go in late at to work and miss another very important phone call. All these stupid MF need new jobs doing more basic shit (minus the chick with the locs)They definitely don't live the TMobile values and are some certified foot dragging ass, TIMES WASTERS.

Had a great experience at this store the store manager, Carl and assistant store manager. Jen were…read morevery helpful. I got the phone that I wanted with a lot of extras that I didn't know I qualified for. I would recommend this store to my family and friends..

The kindest service ever!! We need more young men like the one at the service desk. What a…read moreblessing to have such a good experience with Batteries Plus near Westtown shopping center.

My watch(gift from an old friend) died so I took it to batteries plus on Washington Road, Martinez,…read morebecause I previously purchased the battery replacement program for my watch, meaning no cost. Very good customer service there. Turns out the battery was still good but an arm inside the watch misplaced, causing the battery to unseat and disconnect. He fixed that, also put in a new battery and I was on my way. He even drew a sketch to show me what happened and admitted he was puzzled too. You can't beat this place for good service and information. While I was waiting, I looked around and noted possible Christmas gifts for young men in my family and at good prices. Plus learned they make key fobs. This place rocks!

When I signed up for home internet, Verizon weirdly directed me here instead of the actual Verizon…read morestore which was closer, in order to pick up my installation kit. The place was in a strip mall alongside a vape shop and was quite small. While I had other possible tech needs, I'll have to look elsewhere to address them. It also took a while for the computer to boot up, and I was asked to state out loud my PIN, which seems to me like it defeats the point of having a PIN. But at the end of the day, I got my stuff and some basic instructions and it seems to be working okay.

I love Kenny Odom at TCC on Richland…read more Both he and Woodrow ROCK! Thanks guys for your help. TCC is a much, much better option than the corporate Verizon store on Whisky.

The service we received from the moment we walked in the door was excellent! The ladies were very…read morehelpful and knowledgeable. When one question we had could be answered by them, the gentleman was more than happy to help and find out the answer. We will go back as soon as we have a new decor/paint need!

The manager, Jordan Cruz, and all of his employees are top tier. Incredibly kind, helpful, and…read moreknowledgeable. They even loaded my car for my so I could tend to my baby. Customer service doesn't get better than these guys. Will absolutely be back!

As soon as you walk in, you feel the energy of an Afrocentric locally owned shop, where the service…read moreis always welcoming, and the goods are always so intricate. Great customer service, all-around, good vibes, very affordable and a fantastic selection, come to this place for the good stuff!