They lied about the price to begin with, the young boy that attended me was rude and acting like…read morethey were doing ME a favor..... better places to spend your money

Well, I lost faith in them this morning 3.18.26...I`ve shopped there for 20 yrs or so, today the…read moresalesman, talked down to me, I just wanted subwoofers and an Amp, replaced in a car I bought at Auction, everything as far as wires and box was there, he went on about , I`m not going to be able to sale the car, something to the affect that, I can`t get my money back, when I get the speakers and amp, and when I asked how much, he said so more like wires and so forth, He acted, like I didn`t know and or needed what I wanted to buy, I also told him I own a car dealership...I know well what I want... doing this debate, I though, how rude, I`m a CUSTOMER ...

Mein alter Laptop ging leider in die Brüche und so habe ich dringend einen neuen benötigt (für die…read moreArbeit - bin selbstständig). Um etwas Gutes für die Umwelt zu tun, habe ich mich dazu entschieden, bei Refurbed zu kaufen. Der Laptop kam auch sehr schnell an und im ersten Moment war ich sehr begeistert. Leider nicht lange. Die Webcam war falsch zusammengebaut. Konkreter, es wurde das falsche Kameragehäuse bzw. Glas verbaut, sodass die Webcam bedeckt war und somit nicht funktioniert hat. Ein Problem, das man mit freiem Auge gut erkennen kann, ohne viel Ahnung von Laptops zu haben und vorallem ein Problem welches einfach vermieden hätte werden können. Derjenige, der das zusammengebaut hat, hätte erkennen müssen, dass das überhaupt nicht zusammenpasst und er somit die Kamera verdeckt und unbrauchbar macht. Es ist wirklich offensichtlich. Ich habe mich dann an Refured gewendet und das Problem beschrieben. Leider war die Kommunikation sehr erschwert, da das Produkt von TECHSAVERS (eine slowakische Partnerfirma) kam und auch die Kommunikation deshalb mit denen ablief, die sehr viel aus keinen-Sinn-ergebenden-Google-Translator-Sätzen bestand und wir somit nur ständig aneinander vorbei redeten. Es frustrierte mich und vorallem brauchte ich dringend ein funktionierendes Gerät zum Arbeiten. Erst wurde auch versucht mir zu verkaufen, dass beim Transport wohl etwas verrutscht sein müsste - was aber nicht der Fall war, es wurde offensichtlich einfach fehlerhaft gearbeitet und das falsche Teil verwendet. Da durch diesen Fehler der Laptop für meine Arbeit nicht einsatzbar war, musste ich schnell eine Lösung finden. Ich brachte den Laptop also zu einer lokalen Reparaturstelle, wo das richtige/passende Kameragehäuse für diesen Laptop verbaut wurde und somit die Webcam auch problemlos funktionierte. Die Reparaturkosten lagen bei 60€ - was ich Refurbed mitgeteilt habe und eine Erstattung forderte. Ich wollte lediglich die Kosten erstattet bekommen, die ich aufgrund deren Fehler bezahlen musste. Abgesehen von den Tagen, an denen ich nicht bzw. nur sehr eingeschränkt Arbeiten konnte, die Zeit, Organisation, Diesel und Nerven die mich diese ganze Sache gekostet hat. Refurbed und Techsavers waren jedoch nicht bereit und erstatteten mir nur die Hälfte. Sie boten mir zwar immer wieder an, den Laptop zurück zu schicken, jedoch war das für mich keine Option, da ich unter Zeitdruck stand und dringend ein funktionierendes Gerät zum Arbeiten brauchte. Ich hätte mir einfach mehr Entgegenkommen vom Kundenservice gewünscht. Das Angebot der Retoursendung war schließlich kein Entgegenkommen, sondern einfach vertraglich so geregelt und mein Recht. Jetzt musste ich als Kunde ein defektes Gerät zur Reparatur bringen und die Hälfte der Kosten selbst tragen. Was mich dazu veranlasst, nie wieder einen Kauf bei Refured zu tätigen und es auch nicht weiter zu empfehlen. Dass Fehler mal passieren können ist zwar ärgerlich, aber logisch - die Frage ist aber wie man dann damit umgeht und seinen Kunden entgegenkommt und das war hier wirklich nicht zufriedenstellend.

Hi, I brought my phone in TechSaver to be worked on. I even…read morebrought u a external hard drive to place my phone photos in it. Is it done? My ticket is #5892. I saw ur Midland location is closed. I am very concerned if I will ever receive my two items back. Please let me know right away, I am very concerned.

Bought a computer and electric razor from here. Neither of them worked longer than a day and I was…read morerefused a return of both. Took over an hour to find out they couldn't do anything. Waste of time and money. Won't be back to a best buy. Horrible value for the money.

Outstanding customer service from the Geek Squad at the Midland store today with my laptop, which I…read morehad purchased from different best buy store in different city. They really went the extra mile for me, while I was traveling on the road. Just like that I'm back in business! They deserve raise.

I went to the geek squad in the store and I had them update some of my stuff I didn't know it was…read morethat easy to fix but I had them replace my motherboard and add a tb of storage but when I got it back I have ABSOLUTELY NOTHING I can't log back into anything everything got changed or deleted and the part that's really even making me mad is they never said this would happen

Dom in the Odessa location claims to be a manager but has zero professionalism or character!! I…read morewalked in asking where to find a printer cord. The lady by him said she thinks they may be a certain way and Dom just started talking to young man about his haircut. I waited a bit and walked off. He started eyeing at me. I turned around to him throwing his hands up hollering across the store "I was literally trying to help you". Even though he never said a word prior!!!!!! I turned and said I'll find it myself. I turned and walked again to hear him tell the young man that this impatient ass guy just walked away!! I turned to him and said a response and walked on again. He comes trailing after me hollering to make a scene and said he's the manager and won't serve me!!!! If a manager has no clue where items are located and ignores a customer with zero people skills the your company needs to do better!!!!! This will not sit well after being a customer since this store was built!!!!

This rating comes not so much from the store but from the personal experience I had with an…read moreassociate. Jaelynn (sp) actually snuck up on me and asked if I needed assistance with anything. ( which in itself was awesome since I had passed many other associates who didn't even acknowledge me) I told her I had been looking for a stand mixer that showed online to be in stock, I looked, she looked to no avail. She then offered to go to the rear of the store and look, a few minutes later she returned empty handed. So I asked about another model, we looked around together and she again offered to go to rear of store, no luck again. The computer in her hand said they had these items well I finally broke and said what about this one, didn't want to spend $500 but it was for a 21 yr anniversary for my wife. I could tell she smiled under her mask when I told her that and she said she would go dig deeper in receiving and do her best. In the meantime I was wandering around and happened to notice a kitchen aid box on a big cart with nothing else but keurig boxes, I moved the coffee machines, pulled it out and got it opened and there was the teal colored professional plus 5 kitchen aid, jaelynn returned about this time and apologized but gave a "yay" when I showed her what I found. We spoke for a few, she is a wonderful person who ran all over target and dismantled receiving for this thing. She is awesome!! She congratulated me on my anniversary thanked me for coming, I thanked her for being great and I checked out and left. Best customer service experience I have ever had in midland! Thanks again J!!!

Walked into Target yes it's Saturday and yes it's tax free weekend, however, there is one thing to…read morebe understaffed but there were plenty of associates and clothes were thrown all over and racks a mess. I used to work retail so I understand the work but it's wild how nobody seems to care how messy the store is. I hope staff and management come together to organize and tidy up the store!