Got told the bill will only go up 40$ they added a free tablet and Disney and all that bundle to it…read morenow my bill is up by 300$ and the guy that checked us out is there certain times we went in about 3 times was told it's a technical issue should be fixed and it is still showing the same amount I call the store to confirm the person there is working and they never answer the phone if I call T-Mobile over the phone they tell me I have to go in store I cannot keep going back and forth ! I thought I was getting a deal but feels now I'm getting screwed over u can take back the tablet and take off the Disney plus and I will still pay 40$ a month for the phone only which we wanted originally only the phone but we confided in the guy in this supposed great deal !!!

Once they've sold you the phone, they don't want to help you after that. They don't answer their…read morephones in-store admittedly. And when you go in, they do the minimum while they're waiting for their next break. I don't think these people work beyond simply selling you things. It was laughable and a beyond horrible experience. We had to get the help they should have given us on tech support over the phone because of their extreme complacency and incompetence. If I could give less than one star, I would. It was a truly unbelievable experience.

I was going to give 5 stars as they got us in and out in a jiffy. It was not an all day sales…read morepitch, though there was some pitching. There was no line, it wasn't busy. When we left though, we found that they signed us up for a promotion that we did not consent to. We had to go back on the website the cancel. The promotion would have eventually cost us more. If you go here, please double check what you signed up for.

Called to ask a couple questions. After i was done asking my first question, the line went silent…read more I tried calling back and the phone hung up immediately. I'm not sure if they're hanging up on me on purpose or they blocked my number. The guy that answered was automatically sounding like he was in a bad mood when he picked up the first time. So annoying

Today, we went this place to get a new phone & a sales person name Heidi helped us. Because of our…read moresituations. , we couldn't get a phone today. Eventhough we couldn't get a phone today, she explained everything we needed to know to get a new phone. She was very nowledgeable, with a very professional manner. She made us very pleasant & comfortable... After we left the store. I have a question so. I went back to the store. This time one of the other sales person (a gentleman) answered the question. Also he was very nice. I noticed the store review weren't all that good. Our experiences with this store, we have T-mobile service for a long time, were always good. Keep up the great work & would like to see the store ratings get higher! Thank you Heidi!^^

My girlfriend and I came in to switch our plan, upgrade to a new phone, and apply her work…read morediscounts -- and Derek made the entire process smooth, stress-free, and honestly enjoyable. He was incredibly patient, kind, and knowledgeable, even while answering my 100+ questions and gracefully handling my girlfriend's sassiness . Derek never rushed us, explained everything clearly, and made sure we understood our options so we could make the best decision. He went above and beyond to get us set up on the right plan with the right discounts, and you can tell he genuinely cares about helping people, not just making a sale. Because of him, we'll only work with Derek from now on and will absolutely recommend him to friends and family. If you're thinking about switching plans or upgrading, ask for Derek -- you won't regret it.

Don't waste your time, they are an Unauthorized apple repair center. They use Secondhand parts and…read morecan't calibrate. Phone screen won't work the same as an OEM part. Use an authorized repair center in the future.

This is the best cell phone repair store I've ever been to. They were quick to facilitate my…read morerepair. They got me back on the road quick. They understood that I needed my phone for my business and they didn't show any lack of effort. Definitely recommended and I look forward to next time I need their services.

If I could give them a 10 star review I would the salesmans name was Jack he help me out on the…read morebest deal on a phone for my daughter he also got me the best deal on a phone case and charger I would highly recommend this business for anyone looking for a phone service or new phone.

I ordered some items on Wish to be picked up. When I arived at 17:56 (had some trouble parking),…read morethey had already closed. This was still in their business hours, yet the store was dark and empty, and locked.

I started this process on August 14, and what should have been a simple phone upgrade has turned…read moreinto an extremely frustrating experience. My first visit started out fine until I realized the representative had ordered the wrong phone. As soon as I noticed the mistake, I called the store. The representative spoke with AT&T customer service and was told the order could not be canceled. I was also told that I would need to wait for the incorrect phone to arrive before it could be returned or exchanged. However, the store representative assured me that once the phone arrived, I would be able to exchange it for the correct phone without a problem. Three days later, I returned to the store to pick up the phone I never wanted in the first place. The representative who originally helped me acted as though she did not remember me and offered no assistance with fixing the mistake. Another representative eventually helped me and explained that if I exchanged the phone in the store, I would have to pay a restocking fee and pay the sales tax on the phone I originally wanted **before I received the refund for the sales tax I had already paid on the incorrect phone**. I was also told that the sales tax from the incorrect phone could not simply be transferred or applied toward the correct phone. To make matters worse, the store did not even have the phone I wanted in stock, which was the reason I had asked the original representative to order it in the first place. I was then told I needed to send the incorrect phone back and wait for it to be received and inspected. After speaking directly with AT&T customer service, I learned that the exchange process I had originally been promised was not actually how the process worked. Instead, I have to wait for the returned phone to arrive, be processed, and be inspected before anything else can move forward. No one could give me a clear answer about how long the inspection would take. I also cannot receive a refund for the sales tax I paid on the phone I never wanted until the return has been inspected and processed. I was told that could take another 3-7 business days. On top of that, I cannot upgrade to the correct phone until the upgrade connected to the incorrect phone is removed from my AT&T account. Right now, the system still shows that I have already completed an upgrade, even though I never received the phone I actually wanted. It is now August 20, and I am still waiting. No one at the store has been able to resolve the issue, and the customer service representatives over the phone cannot complete the upgrade until the return process is finished. The biggest issue for me is that this entire situation started because the wrong phone was ordered, yet I am the one dealing with all of the delays, additional upfront costs, conflicting information, and inconvenience caused by that mistake. Based on my experience, I would not recommend this location. It felt like the priority was making the sale and repeatedly trying to sell me AT&T Internet rather than making sure my phone order was correct or helping resolve the problem afterward. Hopefully, at some point, I will finally receive the phone I originally went there to purchase. Horrible experience.

Beautiful store front. BUT ... So many issues that indicate…read moreprofound problems there!!! 1. The representatives there PUSH and PUSH to force me as a client into the sale of increasingly expensive equipment and services! 2. The agents turn into mean and discourteous people when they realize that you as the "client" are also there needing "support" for AT&T products. 3. The agents have no time to give clients. Delay and fail to meet appointment times as pre-arranged by over an hour. 4. The agents repeatedly give incorrect information about plans and products. 5. They cannot give precise accurate responses to the actual cost of their own AT&T services and products after the sale has been transacted. i.e. for months 1-36 6. The worst customer service!!!! These are the reasons we will be switching to another carrier ASAP.

I believe the this store is under new management so a lot of the older reviews don't apply anymore…read moreas those were the previous owners. I bought a phone from here and they have a wide selection is accessories - the lady who helped me was very knowledgeable. I would recommend this place if you're looking to support a small business and need to buy a cellphone or accessory.

Paula was very nice and helpful. We went there to check out videogames and they had a vast…read moreselection. Highly recommend this store!

David was very courteous and helpful with my phone. He was able to get my text messaging moved…read moreover to Google messaging. He also helped with an issue I was having with the Etsy website.

For years, Best Buy has been the go-to staple when you need those random, techy, hard-to-find…read moregadgets that you can't easily grab anywhere else. Whether it's smart home gear, networking equipment, TVs, gaming consoles, or accessories you didn't even know you needed until you saw them -- this location had it all. The store itself was huge, well organized, and easy to navigate with clearly labeled sections for everything from smart home setups to networking and entertainment systems. I loved being able to actually see and compare products in person instead of guessing online. The displays for brands like Ring and Blink were especially helpful if you're trying to build out a smart home system. Staff were available around the floor if you needed help, but I also appreciated being able to browse at my own pace. Sometimes you just want to explore the tech aisles without feeling rushed, and this store had that perfect balance. If you're upgrading your home tech, looking for a last-minute cable or accessory, or diving into smart home gadgets, Best Buy still remains a reliable one-stop shop.