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    Cricket Wireless Authorized Retailer

    3.7 (3 reviews)
    Closed 12:00 pm - 6:00 PM

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    4 years ago

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    7 years ago

    Worst customer service and employees dont know their products and services. Don't waste your time

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    7 years ago

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    Best Buy - Knoxville - Beware of the mat. No cones to warn you.

    Best Buy - Knoxville

    2.5(89 reviews)
    11.6 mi
    $$

    No stars if I could.. went in to get a specific item from the store.. walk in.. no acknowledgement…read morewe were there.. go to the section of the store and wait.. and wait. Employee goes by and says to the group which is six people so far.. when an employee sees you they will come help.. and nada. Then I overhear an employee in a neighbor section telling customers the have a virtual kiosk line already six people deep.. ummmm.. what kiosk line? So we opted to order in store on our phones for the item to be picked up. We left the store without one employee making eye contact or acknowledgment from staff. We came in to pick up the item. I will not return to this store ever. They made zero effort for the customer of even putting a name down so an employee can make sure everyone is seen in the order they came in. With stellar customer service like this they may meet same outcome of circuit city

    I called the store before buying. Asked how much a data transfer was from my old computer to a new…read more(that I would buy there). Was told $99. So I drive 25 miles to buy a computer in their store, walked over to the Geek Squad to do data transfer. The kid employee asked me, "do you know how much this service is?" I said yes, $99. He said, "no, it's more than $200." He tried to flim flam me. Beat me out of several hundred dollars. He flat out lied. I left the store and tried to call the store manager. You can't do that either. It's an AI system that sends you to the Philippines. Tried calling again. Same results. Finally, got a number for the store, but again, no store employee answers. Some guy in Corporate Sales (US at-least) answered. He was apologetic and said the kid was trying to upsell me. It's fraud. So I can't return the computer or I will owe 15% restocking fee. So lesson learned. DO NOT BUY form BEST BUY. Absolute horrible customer service. GEEK SQUAD are there to fleece your wallet.

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    Best Buy - Knoxville - E-Bikes

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    Best Buy - Knoxville - Mat located behind a desk that is located at the entrance.

    Mat located behind a desk that is located at the entrance.

    Best Buy - Knoxville - Why is this acceptable?

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    Cricket Wireless Authorized Retailer - mobilephones - Updated May 2026

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