This is the second time Dewayne and the the guys at Cell Phone Repair, (CPR) have helped us out in…read morea crisis. First time was when my wife's Iphone X took a header off her chair and went dead. They resuscitated her phone (pun intended) and offered us a deal on an Iphone 16. They did all the annoying stuff to transfer service and cloud connection. Sale included a life time screen guard that gave it's life during yet another drop and was replaced for free. Second was my laptop repair. I shut it down one evening and everything went black. Nothing when pressing power button, no charging light when plugged in, and battery swap did nothing. The realization of not backing up files more often hits hard! Dropped it off in a box, explained what happened, got a quote, they ordered parts and 10 days later I'm writing this review on it! Got a problem with your phone/laptop, try these guys out. Dewayne, from Larry and Kim, thanks isn't enough!

My cell phone is my life line to family and work most people these days. It was the day after…read moreChristmas and my phone would no longer charge or connect to my charging cord. i phone the store to see if they were open and the young lady on the phone was so helpful and just said bring it in we will take a look at it. I did, and wIth in 5 minutes of taking it to the back, she returned up front she simply smiled and open her hand up to show me that the top portion of my charging cord was "stuck" in my phone. I asked how much it would cost and she replied, no worries. Have a great day! wow, what amazing customer service

Mike is the absolute best! He removed the virus from my wife's laptop in a matter of minutes and…read moredid so at a very reasonable price. This is the place to go for your computer and phone issues!

Excellent service and fast turn around. I would use him again. Repaired the iPhone 16 pro with a…read moregenuine screen.

My family and I decided to switch from AT&T to Verizon; but prior to that, I actually was able to…read morehave Verizon under a 30 day trial service, while I still had AT&T. That allowed me to see if the service had gotten better around the Maryville and surrounding areas in the last 3 years. I have to say, they have come such a long way. The only trouble I had was porting over my husband's line. I was on the phone with AT&T yesterday for over 3 hours, to which I was hung up 3 times. They kept transferring me and transferring me, never really getting anywhere. I came to this Verizon store and Lloyd met us. I told him the issues I was having, that my husband could make outgoing calls but he wasn't receiving anything. At first, we thought we would have to get new phone numbers; but Lloyd knew exactly who to call, and got the same number that I used for my number to Port in for my husband's line. I can tell you that I am happy and pleased with Verizon and their kindness. Going out of their way and helping my family and I was huge! If I ever have any more issues, I am definitely looking for Lloyd in the future! We were in and out of there within 10 minutes. Thank you Verizon!

Good service great staff really nice the place is really clean the can handle problems in a secondread more

Two months on the phone to cancel service then they started billing me For the free Netflix I don't…read moreeven like, I like the Peace HBO Maker back on The phone again for hours and 2 more days. Poor offshore Customer support if you Get a rate increase do not talk to them! So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so I asked for an address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails, words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile wall!

Buyer beware- T-mobile has hidden fees and add on cost surprises…read more I like posting positive reviews, but this company has gotten very sneaky how they do business. Tyler at the Maryville, Tn. Store could also use some basic customer service training!!

I'm not surprised at all that this place has such terrible reviews. I just moved here and my…read morelandlord has Spectrum I really don't wanna have spectrum because I had it in California and their service is shitty. So I called Spectrum to set up service and they told me that I just have to say that I rent a room and I need a new connection. I told the guy on the phone when I called Spectrum, I want strictly Internet I'm not going to change my phone nor am I going to buy TV. I told him if he kept going on and on I was gonna hang up on him and that's exactly what I did. So I came here in person and told them what I was told, that I would just have to get my own connection And that I would have it set up as I rent a room. She said no you can't make any changes to the account because you're not the account holder. I explained to her that I have nothing to do with my landlord and I would need a new connection. I don't pay his bills he doesn't pay my bills and we are not affiliated. I said that I need a new connection as in a new router. She said she can't do that unless my landlord comes in person with his ID. Screw that. I told her that she should call someone higher than her to verify that this is what I was told and she said she can't do it.

I switched from AT&t to spectrum for a total of one month. I tried to pay my bill multiple times…read morethrough the app and it could never find my bill. Called them multiple times and got to run around constantly. Got notifications saying that my bill needed to be paid and still was not allowed to pay it on the app. Still got to run around when I called. Need to say I'm taking their equipment back and going back to AT&t and I would advise the same for anyone that's thinking about spectrum

Excellent trouble shooting service. Customer oriented! Thank you, jim…read moreI would recommend and plan to return.

Andy was very helpful and friendly. He swapped out our scooter batteries for us. We drove here…read morefrom Pigeon Forge. Nice pretty drive. Thank you Andy.

What a waste of an hour. Went in to get a replacement screen saver after my phone got run over by…read morea car. Waited almost an hour. There was a manager there and the whole time I was there, he stood on the sales floor and did nothing. There were at least 3 other people ahead of me in line; another may have given up and left. Try Verizon. I was happier with them.

lied about stock over the phone and then told me they were out when i got there. wasted 30 minutes…read moreof my night. at least they were polite.