Left phone for a week.Had battery and charger port replaced. Don't think so. It did nothing. Go…read moresomewhere else.If I could it would get 0 stars

From the owner: We have been in the cell phone retail and repair business for over 18 years ,very knowledgeable…read moreweather in hardware & software related issues.We have a wide variety of cellphone and plans such as Verizon’s-AT&T-Ultra Mobile &Boost mobile .We are a one stop shop stop by and check us out .Looking forward to give you the service you deserve.Phone factory one fact .

Fast service and very helpful. The guy that helped me out seemed very knowledgeable. I thought I…read moremight have to replace my phone but they were able to fix me up !

I got a front and back screen replacement on my iPhone 14 here yesterday. It looks like they gave…read moreme a brand new phone, I can't believe what a great job they did.

Let me tell you about my latest ATT Store adventure!…read more Have read alot of reviews lately, only to find 1star ratings and for a lot of those reasons guided to online or overseas contracted customer care, and i agree, NOT worth the time spent with these AI operators or the so called "live language barriers we are challenged with.. :( just HORRIBLE. My family also has ATT products as I have been a long-standing customer as well. Recently, I went into a Corporate Store with no luck in my mind to resolve any of my issues regarding prior or current services from a local state move. BUT TODAY.... i have had ALL of my issues resolved! Just having the patience to speak to someone locally and having them actually listen to your situation makes the difference, just give the right ATT person/sales person a chance. Time will tell over the next few weeks for some of my issues made in plain view with a wonderful ATT Agent (and manager) help from the Fairview Heights StoreI I'm hoping this review gets posted so they may even see it. Long story short, consumers like me, PLEASE don't give up hope to resolve your issues at hand, just DONT CALL ATT Support, Instead, a lot of your answers will and must go through the ATT COPORATE STORES in your towns as I have experienced over the past few weeks and months. CORPORATE STORES have much more power than regular stores, just saying from past experience such as today. If you give those corporate stores a chance, ANYTHING'S POSSIBLE, I must say..! Was for me with most of my issues, just need patience and the right way to go! I hope this helps someone locally or in your area get a better handle on your ATT service! GOOD LUCK COMSUMERS! A frustrated but satisfied customer at last!

Went into the Fairview heights store for a phone cord. Of course the man at the counter was…read moredirecting me immediately to a kiosk. I informed him I needed a cord only - directed me to the wall of accessories. Unfortunately I'm on the short stature and couldn't reach the cord - I asked the man if he could reach it for me - no - he was busy and I would have to wait for somebody else maybe to come out of the back. It was 4 -5 steps for him to reach up and retrieve the item so I could research if it was the right cord. Nope. I told him that was horrible customer service and left without my cord. I hate these kiosk and considering after 35 years of using Att in investigating a new cell service company.

Service was excellent. Everyone in there was friendly. They kept me up-to-date on my phone, even…read morethough they were very busy. Everyone was waited on as they walked in the door. I

Dishonest took apart my phone and tied to extort more money…read morethan they'd quoted. I could trade the room and said I'll find a different place. When thry gave me the pieces all taken apart, they claimed it was all there. When I walked out, I saw that they'd kept the critical part, I walked back in, and their behavior was so dishonest, menacing, mocking and I saw it was truly not worth fighting with them. Lesson learned. All my pics are lost. New $200 refurbished phone ..total loss.

Went to get my battery fixed and they broke the back. But they did replace it, but now my phone…read morekeeps restarting and when I brought it back tot them immediately he took it back and then told me he doesn't know why. He said he made sure everything looked fine. I honestly wish I never stepped foot in there. I will be telling everyone I know not to bother. VERY UNHAPPY. I'm just going to buy a new phone and so I spent $100 on a battery I barely got to use BECAUSE OF THEM!!!!!!!

Bought a very good ($300.00) truck battery in December 2025. Drove the truck 2x a month, started…read moreit up every week and let it run for 30 or more minutes. Had no problems even below freezing. Had a medical problem in the family and couldn't get out to start or drive the truck for the last 2 weeks. Battery deader than a doorknob, not even a click. Got it jumped, took it to the same location we bought the battery from. They tested it, said it was only 3 volts and had to be at least 10 to claim the warrenty. They put it on an overnight charger. No calls from them about status. When we called, Mike stated they could only get it to 7.5 volts and thereby voided the full warrenty we paid for and would not provide a new battery. Voided the warrenty on a 5 month old battery because it would not hold a charge? Since when does this make sense?! Never again!

We recently came over from AT&T for reasons I won't speak…read moreto. Justin was our rep, he is outstanding, I cannot speak highly enough of his service and patience. My son drove in from AR to do this transfer, Justin stayed an hour past his normal quitting time to assist us. My son was a former employee of the above mentioned company so we knew what we needed and wanted but Justin made it even easier. In fact, I had an issue and had to go in the next day and another rep assisted me. Then I stopped in the following day and every rep there took the time to speak to me. The store manager should be extremely proud of their team. You are obviously doing something right. I am in sales so I don't throw out praise lightly. Top notch service by Justin and everyone.

Stepping foot in this store is one of my biggest regrets in life. They will tell you any lie to…read moreyour face to get you to sign up with them knowing full well corporate will not honor any of their promises. The AI they use to analyze your bill makes giant mistakes that will cost you thousands of dollars if you aren't careful. The manager won't do anything to make it right. If you are a business owner, stick with ATT or Tmobile because it is not worth it to miss out on two weeks of work just because these clowns don't know how to communicate with their corporate office.

Great service. I busted my iphone screen, called them up and was told come on in, got it replaced…read morein an hour and 15 minutes, and on was my way. Price was good, what more can you ask?

From the owner: Phone Pandora home of the LOWEST price guarantee! We are a locally owned business that has 7…read morelocations in the area. We specialize in phone repair, computer repair (mac and pc) and we are phone mobile accessory warehouse. We can get you in and out with your repair in less than 20 minutes. We also offer a no hassle 90 warranty with your repair and with our accessory selection you will find the accessory you want for your phone. We have more selection than all our competitors because we are warehouse as well. We always have the part you need in stock and we offer the best price and will beat any competitors pricing. Book online and check out our pricing.

Had the worst experience hands down when trying to purchase a new phone !!! Rude, unprofessional,…read moreand condescending. Its seems if management is clueless about what's going on in that store.

new store feels like luxury and the staff is so welcoming it feels like your old friendsread more