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    Cricket

    1.0 (1 review)
    Closed 10:00 am - 7:00 pm

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    4 years ago

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    Cellairis

    Cellairis

    3.4(5 reviews)
    18.9 mi

    I went in here to get a screen replacement on my s21 ultra and they spent hours working on it and…read morefinished and then it would not read the SIM card he worked on it longer and couldn't fix it even swapping parts from the same phone model it cost 250$ he agreed to refund 150$ and gave me a receipt showing the refund processed I have never received the refund I have escalated this to my payment provider and requested a dispute the business when i call to ask about the refund says it should have been refunded already it has not i explain this to him and he hangs up on me I'm currently disputing the charges with my bank and quite frankly seems like I will have to go to small claims court to resolve buyers beware

    They fixed my screen, but in so doing, they broke the network connection. The employee who…read moreaccidentally damaged the phone tried his best by replacing the antenna, but it must have been the motherboard that was damaged, because even a factory reset of the device did not restore the data connection, and it was the conclusion of the support team of my phone carrier that the phone needed to be replaced. I wrote an email explaining the situation to Cellairis and asking for a refund for the repair which broke the phone. They called me back and said they would not replace my phone. I said that I did not ask them to replace my phone. They had not even read the whole email before calling me to tell me "no." They then, of course, said it was their policy not to offer refunds for repairs either. So now that I have paid for a repair, I will also be paying for a replacement. I would have saved myself $200 and a massive headache by never coming here.

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    Verizon

    Verizon

    3.7(9 reviews)
    18.0 mi

    If you come to this location and COURTNEY is the one to help you, just save yourself some trouble…read moreand walk out. I seriously cannot believe someone is this bad at a simple job.. I went in to this store with a family friend to help him. He asked nicely for them to fix his phone, she was very rude from the start and rolled her eyes multiple times, seriously?? She asked him if this was his phone. He had explained multiple times this was his phone and that it wasn't fixed the last time he went in to fix it. She asked for his pin and he put the pin in his phone and she huffed and puffed because she wanted the account pin. He was frustrated and confused because he is elderly and is not good with technology. She was not stop using a belittling voice and aggressive tone. He was tired of her making him feel like he was a lesser human than her and started raising his voice. He told this "Manager" he wants his money back if they are refusing to fix it. She said she will call the police. And she did. She wasted police time and resources because she sucks at her job. Whoever is above Courtney, please reach out because this behavior should not be supported and the elderly shouldn't be treated with disrespect and verbal aggression. Mind you, this interaction is all recorded by the store camera.

    On December 10th, 2025 I called Verizon because I was being charged for two months past my…read moredeactivation date. and they were taking it directly out of my bank account without my permission. I received an email verifying this deactivation. I explained the situation and I asked for a refund. I was asked about a line ending in 1880. I told them I don't have a phone line ending in 1880. They insisted I did for the last six months. I insisted I did not. They said there were going to bill me $165 for this other line. I said not only will they not bill me but they were going to reimburse me for anything i paid without knowing it. They said they did not think they could do that and I needed to speak with the Fraud department to investigate before they could decide what money if any i would get reimbursed. They forwarded me to fraud where i explained everything and then told me they could not investigate the 2nd line ending in 1088 without it being deactivated. And sent me back to customer care where i explained it again and they sent me an email to follow the directions for me to deactivate the line. i followed the directions and deactivated the account. i asked for the name of the person who added the line because i wanted to know if it was a friend or whether it was somebody who i had hired to do work around the house. They said they could not do that without it being investigated and they sent me back to the Fraud department. If you are counting then you must realize it is now the 4th time i have explained it and it now has a much more extensive explanation. Fraud now tells me that cannot find a 2nd line and so they cannot investigate it. i said, "you told me you could not investigate it until it was deactivated and then sent me off to do it and now you tell me that because i did what you told me to do that you can not investigate it? You people aren't investigating fraud against other people, you are the ones doing the fraud." I can tell the guy is laughing at me. He sends me back to customer care where I am told that they will get a supervisor. I am on hold 20 minutes and then I hung up on. ON 12/11/2025, I again called and directly asked for a supervisor. i was told i need to tell tell the customer care specialist everything. I said no, give me to a supervisor and she said she needed access to my account so i had to give her my pin and she would see if she could help me first. i said, no, supervisor please. she entered my pin and then started to review my account anyway. she said she would speak with a supervisor but then came back on and said she needed to put me on hold while it was reviewed. they hung up on me. i called again and again they hung up on me. there is no way they are not doing this on purpose. oh! she tole me the line i had deactivated was still there. so, i have to ask if it is still then why did the fraud department tell me they could not help me because the 2nd line was not there? what is wrong with you people?

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    Cricket - mobilephones - Updated May 2026

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