My sister and I both ordered our baby furniture from the Crib outlet in SINY. Joanne was the associate we talked with and Paul is the owner from what I remember. I was so happy to find a set that I liked and after negotiating, my sister and I were happy with the deal we got.
The contract stated that the furniture would be delivered 8-12 weeks after the order was placed bringing it to the end of March for delivery. I thought that was perfect considering my due date was 11 weeks after the order was placed.
I called and spoke with Joanne mid March to inquire about whether or not the crib/bedroom set had come in yet. She informed me at this time that the 5 drawer dresser and the changing table were in but the crib was not and wouldn't be available until the end of May. I was horrified!
When asked what they are going to do for me, at first, the option to change the color of the set I chose was offered but even that wouldn't be delivered until the end of April. Of course, this didn't sit well with me. Finally after going back and forth, Joanne offered a loaner crib. I accepted as long as it was a crib that match the color of the set I was purchasing. She offered a 400$ crib when the crib I was purchasing was 700$. Needless to say, it was my only option so I accepted.
I called and spoke with Paul the owner the next day to voice my unhappiness. He was apologetic and said there was nothing he could do. I asked him to take money of the balance that was owed. He said no and that he had already given me a substantial discount which in my opinion is BS to put it politely. He offered to throw in a changing pad.....BIG DEAL!
Delivery was scheduled for March 18th. I called the day before to make sure things were still "on" and Joanne said yes and I would be receiving a phone call in the morning. I took a personal day for March 18th. I never received a phone call in the morning. I called at 12pm and Paul informed me of van trouble and that he would call me back in 45 min. He called 2 hours later. The window time he gave me was between 6-7 pm. Are you kidding me??? I didn't argue but bit my tongue and said OK. Well- they didn't show up until 845pm and weren't finished bringing everything in and putting the crib together until 10pm. The guys that put the crib together were the only professionalism displayed for the company. They mentioned that they weren't told by Mr. Paul Noh the window of time in which the delivery was to take place so never thought to call. Typical of the lack of communication this company displays all around.
This company needs a lesson in CUSTOMER SERVICE. By far this is the worst customer service I have received in a long time. I expect to be compensated for poor service. I WOULD NOT recommend this company to anyone. They are unhelpful, uncompassionate to their customers concerns or needs, have EXTREMELY POOR COMMUNICATION SKILLS (especially in letting their paying customers know the status of their order...I literally called every time to find out info) and do not do the right thing in "making a bad situation right". Paul and Joanne need a reality check. I will be contacting the BBB and filing a formal complaint! read more
