Mitch saved our day! My wife and I were on a road trip traveling to Austin from the Bay Area in…read moreCalifornia. When we stopped in Lubbock for the night, we had realized that the brakes on our car felt spongy and somewhat non-responsive. With the local dealership booked til the week after, we needed a more immediate option as we had to leave for Austin the next day. We settled on M&M Tire and Service Center because of the glowing reviews and it did not disappoint. We met Mitch in the wee hours of the morning and he immediately made us feel like we were in good hands. We told Mitch our car dilemma and our need to leave Lubbock and make it to Austin that day. We left the car and set off to eat at a restaurant at his recommendation, which was also fantastic! When we came back and our stomachs full, it only took an hour or so later for Mitch to update us. He found the problem but was unable to fix it with our timeline and needing to get into Austin the same day. He found the car was still OK to drive and helped us concoct a plan to fix the car when we arrived in Austin. He even went as far as calling a number of dealerships in Austin himself to figure out which was the best for us and which one had the part we needed. Mitch is awesome, and we are greatly indebted to him. Not only did he take us on short notice and without an appointment, he found our problem, and called a number of dealerships on our behalf. And he did not even charge us a cent! It should go without saying that we made it to Austin and based on his recommendations, we are getting the car fixed. Whether you live in Lubbock or you are just passing by, M&M Tire and Service Center should be your first choice if you are having car trouble. Would love to pass by again if we ever have car troubles again. Thanks Mitch!

Mitch is awesome. The place is affordable and he makes sure your car is safe. He goes above and…read morebeyond to listen.

Thank you to Carson for handling our difficult and complex flat tire issue today. He was…read moreprofessional, patient and calm as we stepped through the process to get us back on the road.

Service time waited over a hr just to realize it was going to take even longer just to get my wheel…read moreon . Order my wheel in June was supposed to arrive soon got pushed back to July come in to tell me they won't have it until mid August

Let me set the scene: rush hour traffic, on an overpass, and my car decides to audition for Fast &…read moreFurious: Wheel-less Drift Edition--yep, lost a whole wheel and nearly launched myself over a concrete guard rail. Enter Brandon, my roadside MVP. This guy showed up like a tow truck superhero--cool under pressure, professional, and somehow managed to rescue both me and my pride from the jaws of total embarrassment. Navigating rush hour chaos, he got my busted ride safely towed and back to my place without breaking a sweat. If your car ever decides to pull a stunt straight out of a Michael Bay movie, call Brandon. 10/10 would trust him with my life and my wheel-less car again. Thanks, man--you did me a solid!

Fair, friendly and knowledgeable. His advice saved me money. Will definitely call againread more

Forrest tire is the one stop shop for tires, alignments, and all that work there are very…read moreprofessional and can solve any problems that you may have with your vehicle. Thank you to all who's there.

Forrest Tire in Lubbock put new tires on my wife's BMW yesterday and did a front end alignment as…read morewell. The service was excellent and done quickly. I highly recommend Forrest Tire.

We needed new tires and found an honest price and very good service here. They were very…read moreaccommodating and had a nice place for us to wait with our 2 dogs. We would highly recommend Hometown Tire Pros.

I would definitely go back to Home tire pros they were so polite efficient , FREE fix tire flats!…read more(That need plug or patch I believe)!

My daughter (student at Tech) needed brakes installed on her 2008 Jeep Wrangler JK…read more Living 8hrs away, I was unable to do the job myself like I normally would. Spoke with Donald (owner) and felt comfortable with them doing work on her vehicle. The brakes are working great and they did the job quickly, at a reasonable price and treated my daughter with respect. Thank you!

Had an alignment done in December and by June I was replacing all 4 tires because the alignment was…read moreoff. Mavis customer service did not care and only wanted more money for their poor service.

These guys know what they're doing. Had rubbing issues from a lift kit install that another shop in…read moreAustin did. They were able to fix my rubbing issue completely in less than an hour and I now don't have to worry about tearing into my tire tread anymore. Will definitely be getting work done here from now on. First photo is how the shop in Austin trimmed my bumper and the second photo is the amazing trimming done to the bumper by the guys at 806 Desert Customs

These guys are incredible! Extremely knowledgeable, with excellent customer service. I contacted…read morethem about a lift for my Bronco, and they had it ordered the same day, in stock two days later, and installed on my Bronco two days after that. They really know what they're doing. I won't go anywhere else for my off-road needs.

I was passing thru town, got a flat... went to three other tore shops all with 1 to 2 hr waits…read more.. McWhorter got me immediately and got me back on the road. Nice people, fast service! Thank you guys!

I give it 4. They lost my hun cap. But will replace them. There are scratches on my bumper and had…read moregrease on my door handle and steering wheel. Charged me for rotation, but I know thy didn't because my same rusted rim is still in the front drivers side. We never received a letter saying they were canceling accounts due to others not paying. So we got punished. As well I'm sure others. We mentioned we was gonna put it on our account, and nothing was said then. So had to barrow.

ASK FOR BRYAN!!! Couldn't have had a better experience, ( I…read morehave no idea about any of these things) and he was so helpful! super thankfu!!

Changed out headlight bulb 4 times and charge $30 each time. Yesterday head Lube Tech, lied about…read morewhat needed to be done to change the bulb and then said it would be $180. Even after they all saw that they changed the bulb before and at $30, but still just kept lying about the change and all because they wanted to go home, wasn't even 6 yet.

I went to Mavis tire to get my tire fixed. Angel helped me when I got there and the gentleman that…read moreworked on my tire did a great job getting the piece of metal removed and getting my tire fixed, he also checked a few other things and let me know my brakes and battery were good as well!! Overall I'd say I'll definitely go back and I'd recommend these guys... excellent customer service guys!! Thank you for all your help!! T. Bentley

Edit.2 -The management (Nick and Alex) would rather remove my review instead of take accountability…read morefor their actions. Plus corporate still has not reached out to me. For someone who is looking to get car maintenance done. You might want to choose a shop with a management team that isn't as bratty and stuck up. If you want to go to a toxic shop that dosen't treat their employees right, nor their customers over half the time then you're in the right place. I have had my vehicle serviced by Mavis in the past thanks to Chasin and Mitch. They made the experience smooth and easy they are not the reason for the 2 star review. AGAIN THE WORKERS ARE NOT THE REASON FOR THE BAD REVIEW. I have read so many reviews that are hidden in their multitude of them but they are all stating the same or similar thing. Yes some of their mechanics don't give a f because they aren't valued some actually do care. They are taught "policy" when a real mechanic would know how to keep a car safe. I have seen and heard first hand of the attitude from the "managers" of this business. Word of advice if your turn over rate is high look at your managers that seem to have such a big stick up their A. Edit.1- We have been trying to find corporates number but haven't had any success. If someone at corporate would talk with me I'd love to talk with them. There is a bigger matter at hand which I would love to discuss. My fiancé worked at Mavis from Feb 2026 to May of 2026. He would have still been there and not quit if due to Alex telling my fiancé that our miscarriage wasn't a valid reason for taking off work that day. We provided valid documentation to him which still didn't matter. I was a higher risk and ended up hemorrhaging and having to call 911 for borderline shock in which I almost died if he wasn't with me. As a company, there is a professional way to handle matters like this. One of them, not being that it isn't a valid reason. Alex is not a good manager and does not value his employees. They are narcissistic and manipulative towards everyone beneath them. They will say something completely uncalled for and then when you bring it to their attention they will (what's referred to in romantic relationships as) "love bombing". Even after hearing the conversations with Alex personally and my husband, and the google reviews you see when searching his name... I have come to an understanding of who he is as a person and none of those qualities qualify him as a manager. We had been in communication with him and provided the pictures (attached to this review). If Mavis has past employment information, please contact my fiancé Tristan LaFuze. Otherwise comment with corporates number and we will be in contact. This is unacceptable as an employer and it should be handled appropriately.