TERRIBLE, TERRIBLE, TERRIBLE! Very unprofessional service department. Brought my van in to get diagnosed for a High Pressure Oil leak. Mind you I have done my research and got insight from a tech at Suburban Ford. They were trying to tell me that it's a completely different problem! I know for a fact that it wasn't the problem that they were stating. They tried telling me I have battery issues. ABSOLUTELY NOT! They should go to school before servicing a car. They had no idea what they were talking about. They are just trying to get the most money out of it because they know a business will pay for it. They will tell you that it's this and that problem and it costs this much to diagnose it. $400 dollars to get my batteries checked? GTFO. Sami Rose was my service advisor and she was very rude and unprofessional. I also asked to speak with the service manager (Jim Clark). Walked into his office to have a calm conversation and explain the situation. When I was explaining the situation and how they are wrong about what the problem is. The service manager started shaking and getting angry because we basically called him out on how he is trying to scam us. I was trying to have a regular conversation with him and he started getting very angry and started to raise his voice and told me to take my keys and get the fuck out of here and I don't owe them anything. I gladly walked out, I then heard him swear at me while walking out. I turn around to go back into office and told him "Is that how you really talk to your customers and run your service department?" I walked out and he kept swearing at me across the entire service department. What an embarrassment for himself and his dealership. I later returned to pick up my vehicle. Does not want to start. I left the vehicle and was starting up with no problem. I think they purposely did something so it does not start. I will definitely be contact Ford Corporate and let them know of this situation and how unprofessional this dealerships service department is. Save yourself time and go to Suburban Ford where they will probably not scam you. read more

Walked in off the street looking for a car for my girlfriend and end up buying (not leased) a $46,000 Explorer Sport, loaded. You'd think they would take care of a person that spends this kind of money. We had a few issues with the car and only after making this post were we able to get anything done. It was a shame that I had to write a bad "Yelp" report about the way we treated but Crest Ford finally came through. They did fix the car but it was very unfortunate that this was the way it had to get done. read more

Customer Service is bad. From the owner down. I will never buy a car from Crest Ford and possibly a Ford in general. because even Headquarters said they cant do anything, just knock down points from that dealership. They sold me a car the was certified pre-owned with 4 bald tires. Even their own service department said it was unsafe(I didn't tell them I just bought it from them). Service said I needed 4 new tires and a front end alignment. We settled on 2 front tires and alignment, but when I brought it in they only did the tires. I told them that we agreed on a alignment also. Then they kicked me out. There was no cussing, i simply said I won't be back to buy another car if they don't do it. So their sales manager kicked me out. I call the owner a few times and never got a call back. So it's up to you to go, but I don't trust them. read more

Would never go back! Took brand new (1900 miles) F150 in for flat tire. The only reason I went to the dealership instead of a tire store is because the truck was new and I thought the tires might be fixed under warranty. Dropped off at 9am. They called and said it could not be patched and I would need to replace it for $185. I questioned this because the leak was clearly in the tread, not in the sidewall as they asserted. I reluctantly told them to replace the tire because I had a trip planned for the next day and couldn't shop around or go without a spare. I called them at 1pm to check status....they had not gotten the tire yet. They called me at 3:30pm, after having the vehicle for 6 1/2 hours and said the only tire in our area that they could find had been sold and I would have to drop off my truck again two days later to have the tire replaced. Really? The only other tire for miles around that would fit the most popular truck on the road just happened to have been sold that very same day?!? I picked up the truck and drove 1/2 mile down the road to Belle Tire. They patched the tire (told me it was obviously fixable), remounted my spare under the vehicle and had me on the road in 1/2 hour...all for free. Bottom line is Crest Ford tried to charge me $185 for a new tire that did not need to be replaced and wasted my whole day on top of it. I'm glad they were too inept to find the tire locally because it actually saved me money and taught me a lesson about ever even considering them to service my vehicle in the future. read more

I contacted Crest Ford via their website and received an e-mail back from a representative named "caitlin". I live over an hour away from the dealership, therefore, I requested their rock bottom, out the door pricing on the vehicle. If the vehicle wasn't in my budget, I didn't want to waste my time. I was assured from this representative that she was "working hard" because my "time is valuable" and that she would get me the answers I was looking for. While she did get me the carfax report, she never got me a price. This wasn't shocking. She had to consult her "finance guy"...despite the fact that I am already financed and would not be falling victim to the financing practices dealerships use. I spoke with this person until they closed last night and when I received an e-mail from her this morning, I expected a price. Instead, I was told the car "sold" last night, but she would be happy to help me find another vehicle. I find it very hard to believe that a vehicle sold after hours last night and that it take 24 hours to get a price on a vehicle. If it takes that long, I certainly don't need to deal with you. This place is full of scammers. I would certainly direct anyone I can away from this dealership. Do not fall victim to their dealer fees and any other "fees" they tack on to a vehicle. Lastly, if they can't get you a final selling price....DO NOT BUY FROM THEM. Fortunately, I found an amazing, small dealer near my home and will be buying from them this afternoon, AVOID. AT. ALL. COSTS. (Mostly, your own!) read more

I took my 2015 truck in for collision repair. After inspecting it they left most of the fasteners off in the motor compartment. I returned the truck to Jason because the bed was squeaking terribly. After making several excuses on why this was happening come to find out they left the bolts to the bed loose. I picked the truck up and drove it up north and the lower light assemblies we falling out of the bumper. I took it to a reputable dealer with a list of work done by crest and come to find out they left more then half the bolts out of everything they repaired , or had to remove to do the repair work. Now I'm seeing the paint flaking off the bed that they painted. I was told this is because of bad prep work before being painted. This was not a rush job they had the truck for 6 weeks. I have taken it to another dealer to have the repair work done and they told me they fix a lot of Crest Fords issues. I will no longer purchase or have repairs done at this dealer after being a customer for 20 plus years. Not the first issues with this dealer but definitely the last! read more

Wonderful service and FANTASTIC product. My husband (Brian) and I came here as first time car buyers. We got a bit lost on the procedure, and my husband became frustrated. When he expressed this frustration to Sam, the General Sales Manager, Sam immediately assuaged our concerns and patiently guided us through the process. He also gave us a few free oil changes and upgraded our plates as a gesture of good will as well! I am more than pleased with our experience and I look forward to returning over the next few years for my car's maintenance. Will I get another Ford? Most likely, because of the service Sam provided. ADDITIONALLY they have an amazing sales team that understands customer boundaries. We millennials generally don't respond well to constant phone calls, and they get that! Special shout out to Jasmine and Rebecca for being so amazing throughout this process! read more

I was in the market for a new truck and was referred to this location as I really like the F150. Even though I ended up leasing a 2019 Ram (there were a few more rebates and incentives at the time and I have a relative with a Chrysler employee control number), I thought they did a great job with my time there. Specifically, Jasmine was great with finding out exactly what I was interested in for features and what I wanted for my monthly payment and then giving me options from her current inventory and those from nearby dealerships. She also gave me a great appraisal on the vehicle I was trading in. She was patient with my indecisiveness at times and attentive. She also made sure I was getting all the rebates and incentives I could like attending Ford's Technology Day Tour and receiving occupation-specific credits. When my lease is up, I will definitely be revisiting Crest Ford to see what they are offering. read more

We just purchased a Certified Previously Owned Flex from Crest this week. I can't say enough good about this dealership. We were treated kindly, respectfully and both parties have a deal they can live with. The dealership is spotlessly clean, very modern and high tech. We live in Toledo but made the trek to Center Line last Friday to take our first look at the vehicle. We left Toledo well before 4pm which should have given us plenty of time to get to the dealership prior to their closing time of 6pm. Well, thanks to I-75 road construction and (we forgot) Dream Cruise weekend in Detroit, we didn't get to the dealership until about 6:15 though we did call ahead to announce our tardiness. Pat O'Flannigan the used car manager was kind enough to wait for us and even allowed us to take a short test drive. We felt bad about being late so we didn't want to keep him there too long. We came back this past Monday evening and made our deal with Tony in the used car dept. and Tim the dealership's business manager. Great folks! Picked up the new wheels last evening and just simply could not be more pleased with the entire process. read more

Crest's renovated service center is great. They've always accommodated me with a shuttle, but I don't even bother with that because they've got a great business center set up where I can continue getting things done while my car gets serviced. I love that feature! My car ran so much better after routine maintenance and 35K mile checkup. Two hours flew like nothing. The advisors are efficient, know their stuff and alway have a smile. read more

We recently leased another Ford Explorer and this time went to Crest Ford. My husband did an online inquiry and Muhammad (Mo) Kahn quickly reached out to us. He was very nice, great with communication and answered my dozens and dozens of questions. He was able to save us money and get us the best deal on a Limited model. He also was always available to take our calls or return text messages in a timely manner. We test drove the Explorer 3 times (2 different models/trim levels) and never once did did he make us feel like we were taking up his time or wasting his time. My husband HATES car shopping. He hates the "song and dance" routine but we never felt that with Mo. Even when we were leaning toward another car, he still was very kind, understanding and reminded us he just wants to help us find the best car (of course we know he would love the sale) but we never got that "oh forget about you guys" feeling. The leasing part was seamless. We filled out an application online via a link Mo emailed, and he has most of the the paperwork set when we came in, it couldn't have been easier. Everyone we encountered at Crest was nice and made us feel welcome--which wasn't the case when we visited a local Lincoln dealership in Troy. If you're looking for a car buying/lease experience that is stress free and a salesperson that treats you with respect please reach out to Muhammad (Mo). I'd also like to mention the GM David Way did make us feel welcome when we were there, even before we finalized the deal. It was an all around very positive experience. read more

Update: I had a rental car for more than two months and then one day I got a call that Crest had the parts to complete my warranty repair. Once again, it was just too easy to believe. I dropped off the car, circled back in a few hours, and was on my way. I can't imagine a single thing Crest could have done better, and so I highly recommend them as the Ford (and Lincoln) dealer of choice. read more

I recently purchased a vehicle from Crest Ford. I traveled all way from Alabama to Detroit Michigan to make this purchase. After all of the pertinent documents were signed, I left the dealership in the vehicle only to get a few miles down the road and I notice that the A/C wasn't cooling properly. I called my sales consultant and informed him that I was returning. The service manager was called to look at the problem, who then called his "GM Specialist." After about an hour of "inspecting" (and probably concocting a story) and telling me that the ambient temperature switch may be bad etc., it was deemed that the vehicle was low on refrigerant. They (Sales representative, Service manager) told me that the A/C system was checked for leaks and none were found. The A/C was vacuumed, charged and I left. This was on 3/14/19. Fast forward to 3/21/19. SEVEN DAYS LATER!!! The A/C is blowing hot air again. I took the car to a repair shop here, and was immediately notified of a HUGE LEAK that was described by the mechanic as "Big as Day" and "Obvious." However, the bigger issue of this, I think is one of ethics. I'm convinced that Crest knew this all along. If they had told me, "Mr. Evans, it appears to have a leak of some sort" we could have come to some type of agreement before I left. I'm not a mechanic, so when I have something inspected by a mechanic, I as well as any paying customer expects a truthful diagnosis. I can't emphasize enough how very disappointed I am in Crest Ford, as I expected so much more from them...but then again, this is only my experience. read more

I have brought many vehicles into Crest in the past but after my last experience I will never be returning to them. I took my 16 Explorer Sport in for a Works oil change and to get one of my tires inspected because it keeps going low. After standing in the office area for close to 10 minutes somebody finally asked if they could help me. I explained I had set up an appointment with Shelby, but it turns out she no longer works there. The other manager told me to take a seat and I should be on the road in about an hour. After sitting in the lobby for an hour and a half the manager finally came out and told me my tire could not be repaired and must be replaced, thankfully I had some kind of tire warranty and they paid for it. Being at the dealership for a total of two and a half hours I returned to my vehicle to see it had not been washed, nor had the oil life monitor been reset. I also noticed that the oil change sticker on the windshield was placed UPSIDE DOWN. Completely unprofessional. My vehicle also had the drafting smell of cigerates. Nobody in my household smokes so I'm a little curious how the technician 64 got the odor of smoke in my vehicle. Upon leaving the dealership I took my vehicle to the car wash where I had noticed while wiping it down that the tire that had been replaced did not have a valve cap on it. Also the numerous chips on the wheels near the lug nuts, like they had smacked the wheels with there socket. Later that night I had remote started my vehicle and noticed that the License plate light on the right side was not working, yet the lights were marked "Green" on the inspection sheet. Makes me wonder if they even looked over the vehicle, espically since my brakes had been making some noise. I am very unhappy with the performance of this dealership and do not see myself returning for any service or purchases of new vehicles. I will be taking my vehicle into Suburban Ford in Sterling Heights Tuesday to get the License plate light repaired as the vehicle is still under warranty and hope that there service is better then what I had recieved at Crest. read more

General Information: I take all of my cars (Mercury Milan and Ford Focus RS) to Crest Ford for any and all issues; from simple oil changes to needing a new rear main seal on the trans. I have NEVER, EVER experienced anything but top notch service from Crest Ford. This Experience: My limited edition Focus RS was hit in the rear quarter / rear passenger door / rear bumper by a young driver that missed a 4 way stop. I was heartbroken. I ordered this car from Germany, and had to wait a year before even getting in the driver's seat. I thought of a number of places to take her, but in the end did not want to risk sub-par work on my very special vehicle. I decided on the sure thing, a 100% guarantee of quality work and took her to Crest Ford. The body shop manager promised to treat this car's repairs as if they were his own car, and kept me informed every step of the way. My insurance wanted to make use of some "iffy" replacement parts, and Crest fought for me to get brand new parts. The paint on this car is a special quad coat with VERY distinct metallic flakes (Nitrous Blue for anyone that knows) and is very hard to match. Crest did an amazing job!! I do not have the eyes of a mechanic but the finished product looks gorgeous to me. Moreover, Crest went above and beyond taking care of my car and my concerns during this experience. I cannot recommend Crest Ford Body Shop as well as Crest Ford Service strongly enough. I have never trusted dealerships due to some shady experiences in the past, but I vouch for Crest Ford Centerline Body Shop and Service Departments! Highly Recommended!! read more

Took the car to the dealership for ABS lights turning on intermittently. They want $231 just to look at the car !!! The associate didn't even have courtesy to greet me or apologize for having to wait at his desk 5 minutes till he showed up. The other associates didn't have any customers but still didn't offer to take my case. All this after taking an appointment !!! read more

Definitely like the service at Crest Ford. Everyone is very professional, friendly and courteous. The only reason I did not give 5 stars is it would be nice to have my car washed or at least asked if I would like my car washed. read more

Had a great experience bringing my car into the service department today. Friendly staff all around. Helpful with transferring my sons car seat into shuttle. Offered water. Shuttle service was prompt in picking me up for a ride back. My car drove out to me nice and clean! Definitely would go back and buy a car here! Keep up the great work Crest Ford! I'm impressed. Friendly service goes a long way!!! Thanks. read more

This was my third time working with Rebecca O. on leasing a new Ford. She let me know I could turn my lease in early, get a more "loaded" model, and also drop my payment. What more could I want ? She is friendly, very helpful, and did all the legwork...so I just had to show up...and sign a few papers. I would gladly refer all my friends and family to the good folks at Crest Ford, namely for the service that Rebecca gives me !! Thanks for all your help, I will see you for my next car :) -Chris B. read more

I came to this ford after paying a private shop $1400 to fix a problem with my ford fusion. The problem was not fixed and we wanted more specialized help. We told Todd from the service center of the issues with the car and a ford service bulletin that we found online explaining the issues and repair procedure. The car displayed white exhaust smoke, low coolant and misfire diagnostic code. the service bulletin recommended replacing the intake manifold and CAC and that it should take about 4 hours worth of labor. After Crest Ford had the car for two days, we get a call from Todd telling us the exact same information that we told him and the exact same information spelled out in the service bulletin. They then tell us that it will cost us 10 hours worth of labor to "see" if the intake manifold needs to be replaced AND that we still owe them $120 for an "assessment." Also, when we went to pick up our car (because we were not going to pay them an additional $1000-$1500) they had us wait over 30 minutes just to return our car. BEWARE don't come here unless you want to waste your time and money!!! read more

I usually take my truck there because I think I can trust them. I took it in and they called me and said that I needed a new transmission, $3600. My heart sunk. I got a second opinion and the diagnosis was just that I needed a transmission flush and filter. They did the work for $600 guaranteed also. I almost lost my life savings to something I didnt even need. Is is the mechanics or the managers? read more

The service department is a joke and waste of time. Took my truck there twice, dropped off 1st thing in the morning with an appointment and truck sat there all day 10 hrs. without them even looking at it. No call with a update. Whenever I called to get a update no one would answer the phones. Finally when I went up there they said oh your car is next. When I said I'll just take my truck and leave they didn't even seem like they cared. Tried calling the manager 3 times and he don't even answer his phone. read more

Lazy assholes. My friend drives in with his new truck (so he's not broke) and wants to look at a mustang on the lot. 10 salesmen standing around and not a single one comes out. We go in and the salesman wouldn't leave his seat to even unlock the car and pop the hood. He just pulled up internet pics. That is useless and be done from home. He used the excuse "I can't really show you, they keep em' locked up". LIKE HE COULDN'T GET OFF HIS ASS AND GET A KEY. Way to treat combat vets with zero customer service. read more

DO NOT buy from here. They are nothing but a bunch of liars. I bought a car from them two years ago. It was a used car that was in a minor front end accident. When I first bought it, it looked like it was in perfect shape. I negotiated a new set a tires with them and was fairly happy with my purchase. The problems started when I was taking my car for it's oil changes and yearly check-ups. Whether it was coolant tubes or other things, they always kept finding issues. I just thought it was normal wear and tear, until last week. I got a flat tire a and needed a new one. The people I took it to were flabbergasted to find out that I had the wrong tires on it, they were the absolute wrong size. Wouldn't A dealership know what tires to put on a car?? Then today one of the headlight lamps needed to be changed. When my husband went to change it, he found a disaster hiding behind the tire. There were parts missing, some parts were actually glued into place instead of screwed. We have to now get the whole thing replaced. What kind of unethical people work here? Be warned, that pretty car that you find on the lot might look nice, but it could be hiding a disaster underneath. These people are unethical crooks that screw over decent people. read more

My Husband and I just leased a car from this Ford dealership, and I would like to say we had a wonderful experience. Pam was the lady that was helping us and she was so great at explaining everything and also finding the exact car that we wanted. We also had to meet with Tim, the finance manager and he was very nice and helpful. we are are glad we chose this place! read more

If your in the market for a lease or even to make a purchase, Christopher McPeek is the salesman you want! My junior year of college, Fall 2011, I visited Crest Ford in hopes to find a lease before returning to school, within a couple of hours Chris was able to get me into a brand new Escape and heading back to school safe. March of 2014 my lease was up and once again I renewed with Chris. Despite having two jobs where most of my income is found "off the books" as a host and bartender, Chris was patient and made a way to get me into a Ford Fusion per my request, leaving me once again happy and on my way safely. When my Fusion, just 3 weeks later was totaled, Chris maintained contact with me regularly answering any and all questions and concerns I had, this alleviated many stresses. It is now May of 2014 and I have once again drove away happy. From his down to earth personality, his "you got it" attitude, and his excellent customer service, Christopher McPeek comes highly recommended in my book. read more

Matthew Ceci is an amazing pre-owned salesman. Following the Crest tradition it's not about the hype or high pressure sales, it's about the reputation and repeat business. No pushy salesman just great used cars. Awesome! Thanks Matt. read more

Took my 2013 f-150 there for brake issues, no issues with them fixing that yet . I also had them flush trans fluid no issue with that yet. The problem is that when I got the truck back it was leaking fluid that I thought was trans fluid. Took it back only to have them tell me that its leaking antifreeze. It wasn't leaking any thing when I took it there so I asked how this was possible. Response was these things happen common problem. Problem to me is if it didn't leek when I took it in it shouldn't leek when I get it back. There excuse is lame at best and then said it would cost me $300.00 to fix. This should of been there problem not mine. It's pretty pathetic that they don't take responsibility for this. This truck only has a little less than 70,000 miles on it that's barley broke in for the motor. Seems to me that its all about the money with them. What a shame that they have to resort to creating other problems so they can make money. In the end it cost me over $900.00 dollars. Then they have the audacity to say see ya next time like I'd come back to get ripped off some more. A dealer should look out for there customers not rip them off. Makes fords and other dealers look bad. In the end all I can do is hope they did the other things right and not created other issues. Just have to find a dealer where customer comes before there pocket book! read more

Everything you read here with 5 Stars is the absolute truth. I've purchased 3 vehicles from these guys over the past 4 years. Rebecca is the most honest salesperson you could ask for. Sam, the General Mgr., is always available for a casual discussion or to address an issue. I drive over 1 hour to get there since I live in Brighton, but, the friendliness, professionalism, technical ability, and, most important, all the employees make any visit an enjoyable one. I'll be getting another F150 next year and look forward to working with them again. I've read some of the negative reviews here and I think that they are confusing Crest Ford Centerline with another dealership. read more

I was in the market for my first new car in over 10yrs....came to crest ford and rebecca was my sales consultant, she was able to locate the exact fusion i wanted. I am typically a very hard person to satisfy, however she located what i wanted and the day later i was now in a brand new fusion. The car has been all i expected...and the the minor sevice it has needed has been handled promptly by the stellar service department. Bottom line is this....I LOVE crest ford! read more

I am going through a NIGHTMARE with this dealership. I have been an owner of Fords all my life! I have worked at Henry Ford Hospital as a nurse for 35 years. I bought a 2011 CPO Ford Fusion in early 2013. I also bought the extended warrenty up to 100,000 miles. Within the first year the steering column shaft went. Since I had a $100 deductible i paid and got it done. In 2014 I drove to Florida and the power steering went out. NO power steering for 10 hrs back from Florida. Not an easy drive but since I had the warranty an easy fix for Ford Centerline. Customer service is so bad here!!! No sympathy or explanations at all. Come to find out this was a manufacturer fault, many cars had this problem. So currently the car, which has 106,000 miles on it had a throttle body failure. I researched this before bringing it in and was aware of the customer satisfaction program to fix this problem. Sammy Rose is\was the service rep. She is very rude, has terrible communication and terrible customer service. I had no problem what-so-ever with the trans before this throttle body problem. She finds that the ETB is the problem, fixes it and the same day calls and says the transmission went out too. Im like what the hell I had no problems with the trans before this ETB problem. I have bought and serviced this car only at this dealership. I ask her to see if she could go to upper management for help since its just out of warranty and she says no, they will just tell her no but I could if I wanted. Also letting me know it will be 2500-5000 for a trans replacement. No, "Im sorry" no caring customer service at all. She should of just said, HA HA your f*****! Needless to say I still owe 8,000 on it and I am crying. Oh I forgot she said I could trade it in though. As a customer employee I would never be so cold, unsympathetic and down right unhelpful to a client. I have corporate trying to help me now but thats doubtful since they said it was within the management of the dealership to get help. So sad for Ford and Sammy Rose because I, at Henry Ford Hospital, will tell this story to everyone I can. I will tell them never buy a Ford product new or used again. Sammy Rose is a THORN in Fords side and should be fired for not backing up her company even if she ended up not being able to help she could of tried and had some sympathy towards the customer. If I could I would rate this place a ZERO! read more