I had the absolute best experience I've ever had from a dealership. I normally dread dealerships because they know, we are at their mercy. But the service I received here was outstanding. Deanna was my service advisor and she went above and beyond to get everything taken care of. Listening to, and caring about, my concerns; working with my warranty company; treating me with kindness. Ian, I believe, maintenanced my ram promaster high roof. He was able to find all the issues I came in for. (4 separate problems - no ac, broken auto window buttons, a whirring noise/feeling that turned out to be a hub and bearing at the front left tire, and rearview mirrors that no longer folded in and out.) I felt validated, heard, respected and valued. It felt really good to receive really good service, especially when I'm normally treated like I'm am idiot because I'm a woman talking about a vehicle. read more

Took my '14 RAM here for a 90k service, seven outstanding recalls, and a whining noise coming from the rear. Dropped it off on a Wednesday morning for which I had a scheduled appointment. I told the service advisor that I needed it back before Friday the following week. "That shouldn't be a problem." I called two days later for a status update. "Should be ready Monday or Tuesday." Okay. Monday goes by, I call at end of day. "We found the problem with the noise coming from the rear differential. It's going to cost $1200 to fix." Okay fine, I'm trying to make this vehicle last. When will it be done? "Probably tomorrow." I call on Tuesday, "probably tomorrow." I call on Wednesday, "probably tomorrow." I asked why 'probably' and the service advisor got all snippy with me. "One of the new parts we received was bad so we'll have to order another and we don't know if it will get here in time. Plus we found something else wrong." I tell them that I absolutely need the vehicle by end of day Thursday. Thursday goes by. I try calling at the end of the day AND THEIR PHONE LINES ARE DOWN. Now I'm at the rental car place because I absolutely need a vehicle for Friday to take my dog to the neurologist 30 miles away. I try calling one last time and they FINALLY answered. "Oh yeah, we just finished and tried calling you." (When your phone lines are down?) Then I walked .6 miles from the rental car place to the dealership to pick up my vehicle. What was initially quoted: $425 for 90k service, $1200 for differential repair, plus "a little more" for the extra bad part that they found. Total so far: $1625, plus "a little more." "Your total today will be $3360." WHAT THE ACTUAL FUCK? That's more than DOUBLE the original estimate. I know that some service places will upcharge, but this is beyond unacceptable. Seriously, fuck this place. Do not give them your business. I've been driving for 24 years and have never experienced anything like it. If I weren't able to scrape together just enough money, I'd still be without the vehicle. Look at my attached photo. This shows the quality of their "craftsmanSHIT." My nine year old nephew could have done a better job. I can only wonder what it looks like on the inside. Again, fuck this place. I've never felt so brushed aside and RIPPED OFF by any business anywhere in my 40 years of existence. Go somewhere else. Anywhere else. read more

Been here a few times to get my company lease serviced (the company pays for the services needed). I asked them to check my side rocker clip as it was unclipped. They told me they needed to know who did it and when it happened (I don't know this I noticed it one day while drying my car). Anyways they changed my oil and then never reset my oil life. Last time I came the weather had started to get cooler and my tpms light was on so I asked them to check it and put air in my tires. I picked up my car and the tires had been rotated but they never added air in them. Now I have to go somewhere else for the air. The women have always been kind and helpful. read more

BAIT AND SWITCH. Seems like a bait and switch dealership. Inquired about a car they advertised on Autotrader and was advised it was available, I asked for someone to get back to me with a price. Inquired several times and was told 4 days later that the car I was interested in was sold the night I inquired about it, but there was another, more expensive one available. I checked Autotrader and the car is still listed, 4 days after it was allegedly sold. read more

have to say had great experiences with Dennis on the phone made the car buying experience simple and painless well till I get the first payment lol. Dennis couldn't be there to finish the sale, Dakota took over and like Dennis was great and professional, for me the 2023 Dodge Charger is my dream car and Dennis and Dakota made this simple and easy, for that gentleman I can't thank you enough read more

We visited on a Saturday to do our research and then worked with Dakota on Monday night to make our purchase. The hours were convienient for our schedule. Dakota was knowledgeable, courteous, and professional. We have had good experiences over the years with Galeanas and we feel like we can trust them for a good and honest deal. read more

Took my 2012 Ram in for brake light stuck on, and misc. warnings on dashboard. After a charge of Almost $500 for diagnosing, I was told the ECM was bad and needed to be replaced for $1900.00. If that didnt work then about $2,000.00 to get wiring harness replaced. NO ONE EVER CHECKED THE BRAKE SWITCH. I picked up the truck and got it home. I looked up price of a ECM progammed for my truck, plug and play $450. I figured if brake lights stay on maybe switch? I mean what do I know I am a carpenter. Sure enough the switch was bad. I was able to tape a quarter, you know a 25 cent coin, to the brake pedal where it touchs switch. Guess what lights went out. Press pedal lights come on and when released. Left quarter taped to pedal and have over 400 miles on it without any problem. At first they wanted to charge me for replacing the switch on top of the $495 I already paid. After talking to Mr. Galeana he agreed to replace switch and refund part of the money. He told me I would get a call to set up an appointment....believe first week of April. Havent heard anything. I would not let Galeana's lube my vehicle, I dont think they would be able to do it right. I feel as if Galeana's has ripped me off for $495 and tried for almost another $4,000.00. STAY AWAY their mechanics and service manager dont have a clue what they are doing. If you want to throw your money out the window this is a good place to go to!!! read more

Was put in touch with "sales person" Jim. What an eye opening experience. Didn't know that males like this still existed in this world let alone worked with the public. Patronizing, misogynistic, bellicose and just ignorant. Haven't heard so many non- PC labels thrown about in one sentence before- and in detroit of all places. He was incredibly inappropriate. Do not, if you have any self respect, entertain this monster unless you want to be insulted and demeaned into buying something. The dealership should be embarrassed that they have someone like this representing them. read more

Typical dealership shady operation. I would give 0 stars if I could. Very bad customer service. I don't know how they ended up with 2 stars overall. I will not be doing anymore business with this dealership. read more

This by far has been the worst dealership I've ever dealt with. They are bottom of the barrel and their customer service is the absolute worst. I bought a truck from this dealership and it has had some wind noise issue. 3 years I've been bringing it in for the same issue and they refuse to fix it or on two occasions they've said they've fixed it. It's like talking to a wall when I keep telling them what the issue is and how it sounds and they just act like they are way smarter. First I dealt with Ken he's completely useless and now it's Mary and she's no better. It absolutely pisses me off that it's come to since and it's made me feel completely helpless. My advice is find another dealership or bring your truck somewhere for customer service and repairs. Also when they pretended they fixed it they let it bake in the sun with chemicals on it then they had to fix the paint and it was there for another month and it was still messed up. Find another dealership this one is trash !! I'd give zero stars if I could. read more

Ron Zontini is the best used car salesman they have. He helped me get into my new car within 24 hours. He's extremely fast and responsive. He will do anything to get you the car you are looking for. You better believe it! read more

STAY AWAY! Ron Zontini sold me a used truck and that's where the nightmare begins! Dealership never paid off loan on trade in vehicle. Multiple attempts to contact Ron and Sales Manager Ledell Griffin resulted in a run around with both checks being cancelled before reaching the lien holder. I'm going to have to get a lawyer and sue this dealership to make them honor their contract. Save yourself a headache and stay away!!! read more

I went here first to look at getting another new Ram truck since mine is due back and the sales people were the epitome of the "slimy car" sales rep. Made me wait, didn't know where the cars were, handed me keys and said go find it. I am glad they are busy, but customer service goes a long way. I think all their names were Vito and Tony, lol. Then I found a different model truck I ended up leasing at a Ford dealer. I tried to return my Ram to Galeana and they told me since I didn't buy it from them and I wasn't buying from them, they wouldn't take my lease return. read more

Great Experience! No hassle. Very friendly staff. From the moment I walked in to the the dealership to finalizing the deal. Will recommend them for years to come! read more

Galeana's Van Dyke Dodge Ram - Car Dealers Near Me - Warren, Michigan

I'm actually really sad to see all the shitty reviews about this place. I had a very good experience with this dealership! I wanted a good used car with low miles, and the price HAD to be right! I researched quite a few lots, and by far, Galeana's had some really great prices on low mileage cars! I emailed to inquire about a 2014 Dodge Avenger with less than 20K. I received an email right back from Reggie in used cars. We talked a few times over the different options and he said he would get the car ready for me to test drive. I turned in my credit app online, and called to tell them NOT to hard hit my credit a bunch, because it lowers the score. They soft hit once and then Reggie called me back to tell me the sales manager could get me a better rate through the credit union. I gave my OK and I got an excellent rate! I went in the next morning and the car was all shined up and ready for me to test drive! I totally loved the car, so when I got back we did the paperwork. I was out of the dealership in less than 2 hours. The car is amazing, and I didn't get ripped off or anything like what some of the reviewers are saying happened to them. I paid the advertised price. I cannot speak of their service department, but after reading reviews I'm hoping they made some changes. As for the used car sales team, I had a great experience and would recommend them in a heartbeat! read more

I went shopping at 6 different dealerships and I was unable to get better customer service and a better deal than what Ryan Rubin providing me with on 07/31/2019. Ryan was very professional and explained to me in detail what my payments and obligations would be for a new ram 1500 pickup truck. He was able to work with me to give me the best deal and got me into the exact truck I wanted. This is my go to place for Leases in the future hands down best service I've received at any dealership. read more

I just bought my new 2022 ram that I special ordered and Jim the salesman was very informative and he was very knowledgeable and would recommend the if going to buy a car or truck go talk to him. read more

the only complaint is the person who is driving cars back isn't wearing a mask. Me and my boyfriends family are very high risk so to see someone get out of our car without a mask was pretty upsetting. every other worker did have their mask on. they had many signs saying (masks required for entry) but it doesn't apply to their own workers. just a very upsetting experience. read more

1/11/2020 Very poor place to deal with. I was waiting two weeks to Lease RAM truck 1500, every time I go there the salesparson give me different amout, When i choose color and feature he pull up different truck with different color and different features, After one week the salesman called me said I have good news for you that your truck has arrived after he ordered from different place, I was excited and left my office early to finish leasing papers before they close at 6pm, after I arrived there I found wrong truck and gave me different excuses as usual..! My advice to you not waste your time with this dealership They are unprofessional, not well trained and not best offer, I waste two weeks and I will never ever deal with them again.! Share review Edit review Remove review read more

I had my van looked at at a local repair shop that I trusted. After $1100 in repairs on a newer van I was told there was nothing more they could do and the said I needed to go to a dealer. They were so quick (I was expecting to be out of a vehicle for a long time!) and fixed my van and it was all under warranty. My van has been giving me problems for about 6 months and I am so relieved it's fixed! Also the girls at the front desk were so nice and updated me without me having to call them to ask what was going on. I was so nervous to go to a dealer for my van and I wish I did months ago! read more

Every time I come to Galeana's, I always ask for my favorite salesman; Jeremy Wright. He's always so willing to help me. Whether it's Searching for a new vehicle to lease or my multiple questions! I was even recently in a car accident and I called Jeremy, he didn't send me all over the place to talk to a million different people like other dealers would. He took my call and proceeded to tell me everything that I needed to know, especially with the things regarding my lease because I was really paranoid that my accident would effect it. He calmed my nerves. I will always continue to use Jeremy as my salesman. read more

WARNING**** If you value your health you will STAY AWAY FROM THIS DEALERSHIP... Took car in for service. Pull into the bay, where my car is approximately 4' feet from the "greeter's desk", greeter's are NOT wearing mask. Tried like hell to stay as far back from "greeter" as possible (maybe 2' permissible with car behind me). She calls over service advisor who walks right next to me with NO MASK. He proceeds to go to his counter. I ask the "greeter" why no employees are wearing a mask? She informs me that they are maintaining social distancing (see above). I walk over to the service advisor and while I am approximately 8' feet away I ask him to put on a mask. He does, but also explains they are social distancing (this from the man who walked right by me (no more than 12" a minute ago) and says to just stay behind the yellow line on the floor in front of his counter. I didn't bring a measuring tape but even behind the line the distance to the service advisor could NOT have been more than 3'. The story gets even better when I go to pick up the car. Walk in and again NO EMPLOYEES are WEARING MASKS and not bothering with social distancing. Wait in line at cashier window review the bill and sign it with the ONLY PEN (probably every other customer had used today) available. Then use debit card for payment. Guess what, NOT A DROP OF SANITIZER ANYWHERE! Go outside to wait form my car to be brought up and notice employees standing (Picture attached) in front of service door no more than 2-3' apart NO MASKS laughing etc... Nice... Notice several AMAZON vans being brought out after service with porter's bringing them out with NO MASKS.. See female porter walking back (picture attached) in after bringing out a vehicle with NO MASK. My car finally comes out and the female porter driving it steps out with NO MASK. I ask her why she is in MY CAR WITH NO MASK? She says, "sorry," at which point I ask to speak to a manager. The manager (picture attached) comes out and I ask him why a porter was in MY CAR with NO MASK? He says they don't wear one unless they are in contact with customers. Keep in mind at this point he is approximately 3' from me with NO MASK. He even says, "I should have a MASK ON RIGHT now!!" UNBELIEVABLE!! So guess if the porter had a sneezing or coughing attack while in my vehicle it's JUST MY PROBLEM... I also noticed several people come out of the new car show room with name tags and NO MASK!!! Apparently, Galeana Dodge doesn't GIVE A SHIT about their customer's let alone their employees!!! WILL NEVER RETURN TO THIS DEALERSHIP !!! read more

Normally I shop around and pick the best deal and life goes in but after my visit here I have to say something. Same truck MSRP 3 different dealers. Parkway was by far the best price. The other dealer was off by $100 which is steep but hey they lost the sale. These guys $300+ more for the same truck!! Never will I ever step foot in this establishment. They're not there to help you but to just rip you off. read more

We worked with Nick, and he really hooked us up! I love my new Dodge Dart, and I couldn't be happier with the price he worked out for us! They've also helped my brother and sister in law get GREAT deals on their cars as well. Call him and tell him Carolyn sent you! read more

The absolute worst customer service I've ever experienced... Leased my very first new truck from these scumbags in 2017. Turned it back in in mint condition, under mileage, and they tried to Bill for something (2nd key fob) that they didn't have ready on the day I took delivery. Got the old handshake and was told just to stop up in a couple of weeks to grab the 2nd key. Well first two attempts I was told I had to wait 2 hours for it to be programmed, I wasn't waiting around. BTW, Ally told all vehicles come with 2 keys ready to go, so waiting was definitely unacceptable. After that my sales rep leaves and my paperwork doesn't show they owe me a key so I'm told to take a hike... So I take my business to my boy Nic at ST CLAIR DODGE and I get 5 star service and recommend him to anyone reading this. Of course I'm billed for the key. I call VanDyke Dodge, management tells me since I didn't come back to him I'm SOL. Amazing management!!!! Lease or Buy at your own risk. You've been warned! read more

If I could give zero stars I would. About 5 people wore a mask in there. The only ones that were helpful were the 2 guys in the middle. However, the lady they asked to take care of me would've rather play on her phone than help myself as a new customer. The salesman(women) were unfriendly, the place was dirty, and people coughing all over. Unsure if anyone even runs that place and if so they don't take pride in it. read more

Called today to check on vehicle they said that was in stock on the website instead of speaking to a salesperson I spoke to an idiot that couldn't wait to get me off the phone after telling me it wasn't in stock and sold that day. I wouldn't buy water off this man if I was on fire. read more

THE ABSOLUTE WORST place to buy a car. Sleazy, lying, twofaced salesmen. Especially Connor and Ron, two terrible men. I called 45 min ahead of time to check out and test drive a car and when I arrived I Was told the car "was sold 10 mins ago" These snakes will lie with a straight face to your face. Then they started showing me cars that were $5,000 more expensive. The good old "bait and switch" AVOID THIS PLACE AT ALL COSTS. I wouldnt trust Connor or Ron with my dogs!!!!!! read more

Made appointment for wiper recal plus i needed an oil change and was quoted $55.10 by Kevin over the phone, so I take me truck inn and after about 10 minutes kevin comes to the waiting area and tells me its going to be roughly $90 for my oiil change. After a few choice words, Chris the service manager comes up as well and decides to claim that my truck takes synthetic and I was misquoted and NEVER ONCE APOLOGIES for THERE MISTAKE. So to say the least they NEVER HONORED the price quoted, and I asked for my truck back. Hell would of froze over if I allowed them to charge FCA for the service call on the wipers. So no recall/no oil change a waste of an hour! read more

I recently (approx.3 months ago) bought a 2010 Town and Country, and my experience was nothing like those other negative reviewers. I did have a problem with a freyed wire on the driver's seat that wouldn't move chair back and forth. They and I wouldn't have known about at all. It was fixed and returned promptly the next day. I really likes our saleswoman, and my son and I will be going back to look at a car for him. All my cars, from way back when I bought my first car in my 20s and two minivans much later, were from Galeana. read more

Very shady and dishonest people... went to go see a car called before hand, Conner said "yeah come right in" arrived with my brother after driving 1 HOUR, walked in and Conner said "You won't believe this, we just sold the car 10 minutes ago" then tried to get me to buy a car I had ZERO interest in.. so I said why didnt you call me and tell me it was sold? He said he didn't know how to work the phone.... so we walked out then a man named Ron said what happened I told him that the car I wanted happened to be "sold" 10 minutes upon arrival... then he said "were you looking for anything else besides the 2016 Jeep" how did he even know I was looking for that car? I only spoke to Conner. Shady sales people!!! Do not go. read more

By far the greatest salesman's I've met when I purchased my new vehicle. If you are looking for a easy process go see Ron Zontini. He was beyond helpful and made sure everything was going right and that I was happy. He answered all my questions and made sure I was satisfied when I left. Thank you Ron. read more

I contacted this dealership for pricing on a lease vehicle. It has been 5 days and nothing but bs emails one after another. Your internet department is way behind others. I had no problem getting pricing from 3 other dealers and they got it to me on the same day. Not everyone needs a test drive if they are going into the same exact vehicle they already drive. A Journey is a Journey from 2015 to now. Sorry I wasted your time Derek. I emailed the manager and never heard back from him either. read more

Galeana's Van Dyke Dodge gets a negative review from me because the salespeople that I worked with were very shady and dishonest. My review will be lengthy, so keep reading if you would like to know the full story. I purchased a 2009 Jeep Liberty Sport from this dealership about a month ago. The dealership's website listed the price of the Jeep at $11,888, which was perfect for me because I didn't want to spend more than $12,000. I had been in contact with Michael Kryska via email for over a week about the Jeep. I was given my terms via email by Michael once I filled out the application and he confirmed the sale price of $11,888 before I got to the dealership to do the test drive. I was expecting to see Michael at the dealership but on my way there, he emailed to inform me that he would not be there that day and that Ron Zontini would be "taking good care of me" on his behalf. I drove 2.5 hours to get there, test drove the Jeep, and spent all morning/afternoon talking with Ron so that I could buy the Jeep and drive it home that day. When it was time to go over/sign the paperwork, Ron rushed through everything and didn't give me clear information at all. It just so happened to be Ron's birthday that day, plus the dealership was closing soon and he wanted to leave ASAP. Everything happened so fast that I didn't realize we never verbally discussed the sale price (this was my fault, I should have been more aware). I was under the impression that Michael had saved all of my loan and application information for Ron to use to "take good care of me" when I got there. I never thought that the price would have to be re-discussed because I had already been given my terms, which included the $11,888 sale price. It wasn't until I got home and started going through my paperwork more thoroughly that I saw I actually bought the Jeep for $12,977 - $1,089 more than what was advertised. I immediately contacted both Mike and Ron, and explained to them that I should have purchased it for the advertised price. They swore to me that they had no idea of the $11,888 price and tried their best to convince me that $12,977 was correct. I'm glad that I saved a screenshot of the advertised price from their website, because that was my one and only piece of proof. Neither Mike or Ron wanted to give me the time of day and they started to become aggravated with me being so consistent in trying to get some resolution to this problem. So I went over their heads and spoke to their manager, John Caldwell. I explained to John that had I known I'd be paying $1,089 more for the Jeep, I would have never driven 2.5 hours and wasted my time to get there to buy it the first place. I told him that their dealership was in violation of the FTC and that I needed to be reimbursed for the difference in price. It was illegal for them to sell me the Jeep for a price that was never advertised (false advertisement). With great reluctance, I did end up receiving a check for the difference, but soon after I got the check, the Jeep started leaking coolant into and outside of the vehicle. I found out that the heater core was broken and that it was very likely broken when I purchased it. I don't want to assume, but I'm pretty certain that the dealership was aware of the broken heater core (a $700-$900 fix) and didn't want to pay to have it repaired. So they covered it up with very sticky plastic underneath the floor mats so that the coolant couldn't be seen, smelled, or felt underneath my feet. It took a lot of manpower to remove the sticky plastic (I had my boyfriend do it for me). I would never purchase another vehicle from this dealership again. I absolutely LOVE my Jeep, it's very nice but all of the drama that I went through to get it for a fair and honest price and in the condition that it should have been in, was too much. Plus, now I have to come out of pocket to repair the heater core, because of course that is one of the things that is not covered in my warrantee. Michael Kryska, Ron Zontini, & John Caldwell are the people who I had contact with. http://www.galeanasvandykedodge.net/ Go to this dealership at your own risk!!! read more

I went through getting all of the paperwork together, getting approved for a loan, when two hours before I was to pick up my new truck I received a call telling me that my truck was actually sold a week ago. But they have other RAM's for me to look at......what a scam!! Never again! Don't waste your time at this dealership! read more

I traded in my old Dodge truck on a newer certified base model express. I wanted a basic truck with just AC, PW, PD and cruise. I was tired of putting money into my old truck and wanted something reliable without too many electrical gadgets to go bad. I should have stayed away from Dodge or at least this dealer. The same day I purchased the truck the airbag system service light comes on. The salesman resets the computer by disconnecting the battery and says it's fixed...any issues they will cover including deductible for 3 months. Says it's certified and should have zero issues other than this airbag light as that never happens....uh huh. Airbag light is back on in 50 miles. I take the truck to another dealer as I lived 120 miles away. They can't find the airbag issue, but find the code and light is now off, but do find the front brakes needing replacement. Yep, need new brakes on a certified truck I purchased a month ago. I also have a major squeak that I notice with windows down. This dealer couldn't find that either, so after having the brakes replaced, my salesman Mike Kryska says he's done doing anything for my truck as he had to pay for the brake replacement....? He did this in an email with all caps, very mature individual. Sorry, but I didn't sell a certified vehicle that needed new brakes before being sold? I paid another mechanic to find and fix my squeak issue....a bed bolt was loose 3 full turns. The box was rubbing on the frame and with me pushing on the tailgate and him under the truck we found it in 10 minutes. I now have my 6 month old certified truck with airbag light constantly on. I took it into a dealer for an airbag recall I had to look up...no notice. I thought it may resolve the light issue, but did not. I asked the dealer to tell me what the airbag issue is or shut it off if they won't fix it. They said it would be a $120 diagnostic fee. All these airbag issues and recalls and FCA could care less. When I called them and asked about this dealers shady practices and them not fixing my airbag issue, they simply said they have no control over their dealers. Great, then what is the purpose of FCA customer care when you can't do anything to help your customers? Thank you Mr. Kryska and Galeana's Dodge. Thank you to the managers that never once contacted me regarding these issues either. read more

UPDATE - July 31, 2015: After many frustrating visits here, Galeana's Dodge seems to have fixed our car problems. The car is running well and the service engine light is no longer on. So far so good, but it's only the first day so hopefully it remains that way. Although the past experience here left us with a bad impression, today's visit was a little more pleasant. Janet, the service manager, personally talked to us and explained to us in detail about our car issue and even apologized for any dissatisfaction that we had in the past. I really appreciate that she took the time to address and identify with our concerns and even admitted that it isn't our fault for being frustrated when no one is providing us with answers. I'm increasing my 1 star rating to a 3 star rating only because of Janet's caring and empathetic personality. If this positive trend persist, I will consider increasing my rating again. Please keep up with the good customer service that was displayed today! Review: July 28, 2015 Took my mom here to get her car fixed because the service engine light keeps turning on. We've been here 4+ times in the last couple months and the issue is still not resolved. Wish we could of taken the car elsewhere to get it fixed, but because it's still under warranty, we have no choice but to come here. When we mentioned that we are considering filing for a lemon law claim because the issues were not being resolved, Tony, the advisor/manager working from cashier was very rude and pushed us away and didn't want to help us. He basically told us to figure it out ourselves and hire an attorney if we want to take legal actions. Seriously!? We are trying to work with you. After disputing back and forth, my mom decided to let this dealer fix our car one last time before taking legal actions. While we were there, the advisors keeps on pushing us around from one advisor to another. No one wanted to help us or work with us. We were ignored and not taken seriously, until I got upset and complained about their poor customer service. Also, there was lady before me that was very angry with this dealer. She was yelling and complaining about their service as well. Hmm.. I can see why. I totally feel for her. This place is complete BS. I highly suggest you to take your business some place else, this place does not care about their customers. One of the worse customer service I have ever encountered. If we knew that this would occur every time we come to this crappy place, we would have never purchased from Dodge. AVOID THIS PLACE IF YOU CAN! You'll be thankful you did. read more

Came in for an oil change and tire rotation..in the express lane..not sure what they consider express!! Been here awhile now!! The service dept looks very unorganized!! And I heard them looking for missing keys. read more

This will be a long chronological archive of my terrible service experience with Galeana's Van Dyke Dodge/Ram entire Service Department. My Wife and I purchased a brand new 2015 Dodge Dart in February of 2014. Our Salesman was prompt, professional, addressed all of our concerns, and would not stop talking about the amazing warranty that came with the cat: this should have been nothing but cause for concern. We of course were stupid and paid cash in full for the car, doing so left no skin in the game from anyone else. Fast forward to May 27 2019, the car at this point has 21000 miles on it. It is severely under driven and rarely sees the expressway. While leaving work, I noticed a sputtering I had never heard the car make before. It begun to start running a bit better and finally subsided when I put it in drive and went on my way home. As soon as I pulled out of the parking lot at work, I noticed a significant drop in acceleration, the scent of burning coolant, the answer to why I have had a large drop in fuel economy, and after reaching operating temperature the car drove like normal. After arriving home, I popped the hood and noticed a film of oil leaking around the entire head of the engine. I checked the coolant reservoir and it was about two inches lower than what it should be. With my four plus years of being a mechanic in the Army, as well as 15 plus years of fixing vehicles in my garage, these are all signs of a failing head gasket. I call the dealership the next day May 28th and ask what the process to make a warranty claim is. Im given the I do not know let me escalate to my manager game. I speak with the warranty claims manager (cannot recall exact title) she transfers me back to the service counter. Im instructed to make an appointment to drop off so they can inspect I specifically ask if there will be a service fee, the response is yes if nothing is found to be defective. I then ask how long they will need my car; I work full time, attend school full time, and have twin two year olds at home. Im very busy and need to coordinate possibly being a vehicle short with my spouse. I make an appointment for May 30th and arrangements to be picked up and dropped off by a co-worker at the dealership, im dropping my car off at the door before the place opens to be first in line. Kevin a service counter employee guarantees that if I drop my car off before 7 A.M. it will be ready for pickup at 2:30 P.M. when I leave from work. I arrive at 2:30, I speak with Kevin who has no idea what is going on with my car, im asked to "hang out" in the customer lounge. An hour passes, im walked to my car in the bay (which I now have the feeling was just put in the bay for inspection) im told an upper coolant house is leaking. I inspect and now see pink coolant dripping all over the electrical connections to the dual fan assembly. Im given a quote of $300 dollars to fix. I look at Kevin, laugh, and ask warranty doesn't cover this? Nope, of course not. My vehicle is outside the 3 year 36000 mile bumper-to-bumper warranty. I obviously decline this terrible "customer service" Im told I can go buy my own $2 hose clamp and a jug of "ten Year" coolant from the "Service Technician". Never mind the $1000 repair that will be needed to my fan assembly from coolant dripping all over an electrical connection if im not able to do this myself. I then inquire about the film of oil that is leaking from the engine that is going to continue to get worse. Again, Service Tech says do not worry about that, its normal. So a dodge that is five years old and with 21000 miles on it is supposed to leak oil? Buyer Beware! Kevin then tells me to wait in the lounge while they pull my car around, few minutes later im at the cashier with my credit card out anticipating a inspection charge from this expert tech. Im told to sign and im handed my keys with no fee, im amazed. I go straight home, and park the car in our garage. I wake up Friday May 31st and head into work. Fridays at work are a ghost town, I park where I always do at 6 A.M. This will be linked into my story shortly. I leave at 2:30 and again go straight home where the car is parked in our garage all weekend. It is now Sunday June 2nd around 11 A.M. I normally always fill up on Sunday, so I drive down the street to get gas. I swipe my credit card and turn to open my fuel door, I hear a popping noise and look down to see a scratch from the fuel door all the way done the side of the car towards the back bumper. I think for a moment what the !! where could this have happened and know it was the dealership. I call the dealership first thing in the morning on June 3rd, I state my problem and im transferred to the Service Manager. I ask how we can resolve the damage (im certain the damage was caused by someone at the dealership on the 29) the Service Manager Chris states he will call me back in twenty fours to resolve. Its now June 4th at 2 P.M. I call I speak to no one else but Kevin who puts read more

Worst service dept. Took my journey lease in because it was making a funny rubbing noise. Told me the transmission needed to be rebuilt. Was gonna be 5 days before they could start it. They could not give me a rental until they started the work. I had to pay out of my pocket for a rental for a vehicle I was leasing? Got it back 10 days later and when I picked it up it was still making the same noise. I took it back and it was not the trans but something else. They fixed it the same day. I feel they ripped off Chrysler with the trans. Will never go back !!! read more