Front person has awful customer service skills. Does not greet, has a grumpy look on her face and is clearly not a happy person. I did not have my ticket and was scolded for not having it. I showed her my photo ID with my name and she did not want to see it. She berated me about not having the ticket. I miss the previous owners who gave great customer service and very friendly. Never going back there again. Awful experience. read more

I used to come here a lot, I heard that they're under new management and it shows. Asked them to hem my jeans and was told to "put them in the dryer"... Asked to get a shirt's buttons sewed on and she said it was too much work for her. So I went somewhere else. read more

Lost clothing? Old ticket? Don't bother asking them as they don't know and don't seem to care. I don't mean to be a Karen(Darin for men) about this but I have supported this business have spent thousands and thousands of dollars over the years from when they were up on skyline and San Bruno Ave. are used to really like the people working here but since the new owners took over, not sure if I will continue to recommend or come here as I recently came in with a ticket for some clothes, I thought I misplaced. The lady working was not very friendly porting to the board that it was an old number. Am I supposed to know your numbering system? Make sure you get a receipt if you have an issue especially if you're paying cash as I've noticed some other reviews. They do not have any computerized numbering system, which would have been handy. Granted they have a sign older than I am that says not responsible for clothes left over 30 days but if I've been a patron from two locations and at least two owners over 25 years, a little kindness for the second misplaced ticket would have been nice. She brought her son to the counter, whose reasoning was that I hadn't been here in a long, long time. Yes, sorry if I've had health issues, so have not come in like I used to on a weekly basis where I would spend couple hundred dollars a month. If you actually kept track of your customers whether they spend a dollar or $50,000 over 25 years, it doesn't take much to be polite especially if it's a small community and you are new owners. Keep your customer base. I'm probably shooting myself in the foot dropping off my stuff here but I think I will be finding a new location for dry cleaning. Politeness, customer service is what kept me coming back, even if the prices were a bit higher. read more

Crest Cleaners - Laundry Services Near Me - San Bruno, California

Used to be a really good dry cleaning location. However due to the new Staffing they have there. They are inexperience and learn from their mistakes on your clothes. I have a vest jacket that I paid a lot of money for. I brought my vesting to be dry cleaned and I told them about certain specifications regarding this jacket. However they did not dry clean my vest when the day came for me to pick it up. I saw this new woman employee rush to get my vest and dry clean it really quick. In return she ripped my jacket which I saw with my own eyes. I left and waited for the owner the following day. When I told the owner what happened she gave me every excuse Under the Sun on how my jacket could have been ripped but definitely not her employee. I wasn't even going to ask her for any money nor could she ever fix the rip. Yet the level of dishonesty leaves me to believe that she's lied many times because she seemed really comfortable at doing it. From that day forward I never bring my dry clean to her again. I was really hesitant about posting this because people make mistakes. Yet every time I word this vest which is a lot, I am reminded of the owners dishonesty. I mean she knew me for years and all she had to do was make a simple apology. I found a new dry cleaner and I recommend never take to of value to this dry cleaner. read more

Crest Cleaners - Magnet ripped out by Crest Dry Cleaners absolute rushing carelessness. - Laundry Services Near Me - San Bruno, California

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I gave Crest several hundred dollars in business mainly having my pants hemmed. In some cases, I had a button added to a blouse if it was too low. In March 2023 I brought in three pairs of pants for alteration. Two were to be shortened and one had a hole by the back belt loop. Total cost was $55. I always paid by debit card. After I arrived home I realized that the seamstress had neglected to repair the hole in the jeans. I immediately called Crest and spoke with Bobby (spelling) who told me to return with the jeans and they would take care of it. Yes, it took me several months; I just started a new job in San Francisco and ride BART. I have a 10 hour long day. On top of that I was diagnosed with cancer and began radiation therapy. I went by Crest on Monday and had the details of the transaction printed from Patelco. The woman at the counter told me to bring in the original receipt. I immediately contacted Patelco was told this merchant does not provide receipts and all they have is the details of the transaction. I emailed Crest Cleaners this morning explaining why I could not bring in the original receipt. I was not asking for the return of any monies, only that they repair the hole I paid for. They could easily locate the original receipt since I provided them with the details of the transaction and/or speak with Bobby. I told them in my communication that if they did not respond that I would dispute the charge with my bank (1/3 of $55) and leave a negative review. No response to either communication. Not only have they lost my business but I am disputing the fee with my bank. Beware, if you place a payment on a debit card that they do not provide original receipts to your bank/financial institution. read more

TL; DR: best dry cleaners I've taken my suits to in decades! Friendly, efficient and affordable prices. First, they are always on point and deliver as promised anytime I bring my 2 pc suit set in to get dry cleaned. Often I have short turn arounds and am able to bring in my set by 10am for same day service. They are able to get stains out (only when I've had a few spots as a messy eater ). They've even replaced buttons proactively. I've been taking my dry clean here for almost a decade. Hands down recommend. read more

She wanted 150 dollars to sew on fabric for my dress I said yes to help small business owners in need. I come back to this and she said there's nothing I can do for you. I will never in my life be coming back to this business and neither should anyone else. read more

Crest Cleaners - Laundry Services Near Me - San Bruno, California

Professional, friendly, and excellent prices. I wouldn't go to any other drycleaner.

Just the best! Friendly and service is perfect. Easy parking. Clothes always look great!

I've been going to this dry cleaner since they opened a few years ago. I went for the first time b/c it's around the corner from my house and I keep coming back b/c they rock! One of the greatest assets for a single man who is often lazy is their same day service. Drop off by 10 pick up after 5 and no extra charges. I have a huge ego (as most men do) and tend to be obsessed with myself and they remember my name/face without the dry clean ticket, which is always great. read more

They are genuinely kind, and alterations are fast and wonderful quality. I've went to a lot of places to tailor my pants since I'm pretty short. I've experienced such terrible work from expensive tailors, as well as the tailors at some major department stores. And, I've had clothes ruined as a result of their not-so-quality work. But, it's different here. They take the time to do a good job, and the time it takes is actually quick! I recommend this place to anyone looking for high quality tailoring from good people. read more

Extremely high prices, should I say off the roof. If you are in the Military or law enforcement do NOT bring your uniforms to get alterations here. I brought 2 of my military coats to get the hash mark on my sleeves and she charged me $124 for both. I called two other cleaners and stopped by their business so that they could see the work I was talking about, both of those businesses said that type of work is under $10 each sleeve. Total of $40 if I was to get it done with them. I went back and talked to the owner and she tried feeding me BS that this type of work was complicated. This was the second time they had worked on my coats (same work different coat) which the 1st time I was only charged $13ea sleeve don't know how she raised the prices that high in less than 6 months. Definitely not going back and I'll make sure that any of my fellow Military or law enforcement friends don't come here again. Disappointed read more

Crest Cleaners - Receipt - Laundry Services Near Me - San Bruno, California

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Clothes what I dropped off to be cleaned were returned still dirty. But they also managed to ruin my black jacket with some bleach like stain and leave yellow stains on my husbands jacket. They refused to take any responsibility for it... shouldn't have moved from Bayhill cleaners where I was doing my laundry for months read more

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I love these guys ! They do a great job every time I need alterations or cleaning. I live up the street and they always take care of what I need. They usually clean my suits and are ready within a day or two. read more

I had some alterations for a dress to shorten the hem and she ruined it. It was a tulle material and for some reason she thought it was correctly done. She seen the lining of the dress and the dress together as the shorten hem! And the hem she sewn was so thick because of the double layer too! But the double layer wasn't the real ugly part, it was that she didn't bother to see back the original hem which was a totally different. And by the way it was a $300-400 dress! Don't come here! If you do regular dry clean it's ok but the prices aren't reasonable either. read more

I have been going to Crest Cleaners for many years. The ladies are very friendly and do a great job every time. They always manage to remove all the stains I have on my clothes. Being a petite girl that I am, alternations are important and they do a fantastic job! This is definitely the place I recommend to all my friends. read more

Ive been going here for about 6 months now, and they tried to charge me for dry clean on a dress shirt at least on 3-4 different occasions when i specifically requested for laundry only. I think their prices are slightly higher than some other cleaners, but other than that they provide decent service. read more

Never again. I dropped off two maxie dresses to have them shortened. Simple dresses, simple alteration to make them shorter. THIRTY DOLLARS PER DRESS. The dresses didn't even cost that much to buy. Guess it's my fault for not asking about the price first, but seriously? read more

Crest Cleaners is definitely the most efficient dry cleaner/alteration service I've been to and will only go to from now on. My brother is getting married next month and I recently took my mom's traditional Chinese (kay-po) dress to them for cleaning. The lady was very friendly and honest. I appreciated her telling me that the material of the dress cannot usually be dry cleaned due to the glittery stitching pattern. Instead of turning me down, she was very nice and offered to help me steamed the dress to make it look more fresh and less wrinkly. I picked up the dress the next day! My mother was quite satisfied with the results. After that, I decided to have my sister and my bridesmaid dresses altered there. I was a little worried that we were too last minute since the wedding is only 3 weeks away. But WOW, the service is unbelievably fast! The dresses were altered in 2 days. (A previous alteration place I went to took 2 weeks to alter my dress.) When I picked up the dress, the lady told me to try on the dress to make sure the length is appropriate for my height with heels on. It was perfect! But I decided that I probably will switched to wearing flats in the evening since I cannot wear heels for too long. So I asked if she can alter the dress again and make it a bit shorter. She agreed right away without asking for additional charge since I decided to ask for a shorter length last minute. This place is not only speedy, but the prices are also reasonable. Plus, the service is friendly and I definitely value their honest opinion. Can't wait for the upcoming wedding and I will certainly come back for dry cleaning for my dress once the wedding is over. read more

Having moved from the San Ramon Valley, I've had to find all sorts of new services. So glad I found Crest. Very friendly, thoroughly, reasonably priced and they do a great job. I've had my clothing cleaned and altered... all done well. They've become MY cleaners! Thanks Irene. read more

They are the best. Been going to them for years and I've gone to other dry cleaners but come back to crest because of their speediness and great service. They are excellent in alterations as well! read more

Solid local cleaners and I find the prices to be fair. I usually am doing wash/iron shirts and slacks but my girlfriend has also had coats and dresses dry cleaned. I've never had a problem with their service and their hours are good. read more

I started bringing my clothes here years ago and this place is awesome! They have never let me down. I have had alterations, zippers taken off and changed, buttons sewed on, sweaters repaired as well as dry cleaning done here and Crest Cleaners has never failed me. Recently, I had put a knitted sweater in a delicates bag inside a washing machine and it somehow got a hole in the lower arm section. Took it to Crest and now it is as good as new. Another great part about Crest is their pricing. Very reasonable. $2 for men's shirts. Give this place a try, they are excellent! read more

Friendly staff, average prices. I've used them to dry clean suits, coats and tailor pants. Never had a problem.

Crest Cleaners is great. The staff is super friendly, their alterations are great and their prices are very reasonable. I've been coming here for years and wont take my clothes anywhere else. read more

Great service, the laundry is always done on time. I've been using this place for years and never a problem.

These ladies know how to keep my clothes taken care of! I've been going to them for years now... more than 10 years, when they were back at the old plaza! My friends and I all trust them for of our dry cleaning and alternations. Never once was I disappointed. Also, did I mention how quick their service is?! read more

I have been to Crest Cleaners several times over the last few months for some alterations. I needed sleeves shortened on several coats and blazers, in addition to securing buttons. I had been there several years ago for hemming of some dresses too. I always find them to be friendly and able to help me right away. It is generally just a couple days turnaround for the alterations, which I think is great. The alterations were well done and I think the price seemed reasonable. read more

I'm blown away by the speedy and great service! I had an emergency situation where I needed a couple of white dress shirts to be cleaned for a series of interviews, and to be honest they were filthy! I didn't know if they could even clean it and to do it within 24 hrs seemed like an impossible task! I called all over and no one could assist me. But crest cleaners took the job and wow I was blown away! Not only they got it down in 24hrs, the shirts came out almost brand spankin new! One of the best service I've had in a long time. I'm new to the city so this is my cleaners from now on. read more