Just picked up an online order I placed that included two ceramic valentines items. Both had…read moreobvious imperfections. Not from transporting them, but baked into the ceramic finish. They were like that on the shelf. I'll be heading out AGAIN (in a snowstorm) to exchange them for pieces that aren't imperfect. (Not going back to THAT Walgreens, though.) It's bad enough if one item was missed but both? Instantly made me feel like they use their online ordering option to get rid of subpar merchandise, hoping we'll just accept them when we get home. SUPER annoyed and SUPER inconvenienced by this mistake that could have easily been avoided by the Walgreens employee who picked the order. Inspect items as you pick/pack them; show that you care even in the slightest about your online customers.

4 people behind counter nobody taking care of pick ups. They just look at people standing in line.read more

Customer service stinks! Pharmacy tech very rude and decided to test my patience and character…read more.. yes I'm African American and she was Arab... I questioned her about using my pharmacy discount card. She stated it's applied already. I said, how when I haven't given it to you? She went on to say, the numbers are already on the printed receipt. I kept saying, how when I have not given you my prescription discount card? I asked to see the pharmacist. He didn't come to the window but told the tech to ask me to come back because he needed to take a look at the information. I agreed. That was 6/20. On 6/21 I returned... needless to say the same Arab young lady was at the window. She proceeded to ask me how she could help. I told her I was picking up. When I said my name (she remembered from the day before apparently) it triggered something. It was at that moment she kept asked me my name again with date of birth. I told her, didn't in just give you my name? She said yes but I need it again. I said for what?! She said for the pharmacist. I told her the pharmacist just left the window and did not ask me for it. You already know name. You're looking at it on the screen! She acted as if I was impersonating someone else and trying to steal their meds!!!! I felt like I was being racially profiled. Deep breath taken... I said my name again and she said can I have your date of birth? That's when i lost it... because she was looking at my whole profile damn it!!!! I said look you have a line behind me just give me my medicine!!! I asked to see the pharmacist again. Pharmacist showed up and I asked to have a prescription removed and replaced with something else. She agreed to make the changes. I thought that was it and I would get my meds with the pharmacist coming to the aide. Here's where it gets tricky... tech returns to window and asks me for my name and date of birth again!!!!! WTH ???? I repeated once more and told her I was leaving a bad review and contacting CVS corporate. Makes no sense that you're taking a new customer/patient through stupidity based off previous encounter. Back at the ranch... I went on CVS app and opened my profile to leave a message for the pharmacist and saw the ability to text notes. Text I did! I explained that I was disappointed in the techs attitude along with the game she played earlier. I also let them know I was contacting CVS via facebook. I sent the message and 2min passed. Lo and behold the pharmacy called apologizing and saying she was going to reprimand the young lady because she was rude to me and should not have done that. I don't believe she's going to do anything. She merely stated she always has a problem with her being rude. Well why is she still working here?! She basically said in so many words that she heard everything that transpired but didn't know the extent of the problem. She didn't want to intervene at the time but saw that I really was upset about my visit. Constantly apologizing for the young lady. Very unprofessional to stand by and let an employee treat a patient/customer with such disrespect with no disregard for their illness or wellbeing at. Mind you, I am 57. I feel that She should be fired! Playing in my face and not taking her job serious. When I go back I'm going to get her name and take her picture.

WORST CUSTOMER SERVICE in the pharmacy I've ever witnessed. TOTAL attitude when I questioned why…read morethey would not fill my prescription. NEVER EVER ANSWER THE PHONE no matter what time of day it is YOU'LL GO STRAIGHT TO VOICEMAIL. I called corporate to try to reach someone they couldn't even connect. What a joke who runs this place? The sloppy looking "pharmacist" (looked like she hadn't washed her hair in a week) basically told me it was my problem to deal with--now I need to call my doctor about a new prescription. Literally walked away before I finished my sentence. Whatever happened to the pharmacy reaching out on the patients behalf? I wish my company's insurance plan didn't switch from Walgreens to CVS because now I'm forced to use CVS--but you can bet that I'll NEVER fill a prescription or even shop at this location again. Your employees look like they just rolled out of bed and they treat your customers like garbage. WORST EXPERIENCE. at 5:30PM CT on Monday, April 14, 2025 Drive through. I'll bet you couldn't care less about this review either. Hope your location closes.

I am very disappointed in the pick up service I ordered $200 worth of food to be picked up at 3 at…read more2:55 I get a message my order is "delayed" so I waited until 430 to call and check to make sure I would still be able to pick up today was assured I would be. Fast forwarded to 6:15 - now over 3 hours late so I call customer service again to see if I could just reschedule - she told me I should cancel my $200 order - I've been in CS before and you definitely try to save orders but I'm a nobody so I guess none of the Kroger Brands will ever get another dime from me. The sad part is that no one cares! Good luck!

I don't know what Greg was talking about, I have been going to this Jewel for over 14 years and for…read morethe entire summer of 2016 they were under construction to make the place even better..of course there was dust and other stuff..all that is gone now. They remodeled it and it's great. Unlike other chain grocery stores that surround us, The Hickory Hills Jewel makes you feel like family, the customer service is the best I have ever seen and the employees are wonderful, even the teens and young adults they hire are exceptionally professional and friendly..I have seen the same people working here that I did when I first started coming to this store in 2003, That says a LOT about a company. This store does not deserve a one star rating. It's a well run wonderful store. Deserves 5 stars and a thank you. So I'll do it. Thank you to the Management and employees at the Hickory Hills Jewel, you're hard work and care has not gone unnoticed.

I like a lot about this Walgreens but can't give more than three stars due to the pharmacy not…read morehonoring the hours shown on the website. You show open until 8pm but twice recently I have arrived a few minutes past 7 only to find the screen pulled down and no one there. Does corporate know you're all clocking out early? Or if these are the hours now, at least have the decency to update your website so people don't go there for nothing.

Yep, this place just made my day! My passport expired so I got a new photo taken at the Walgreens…read morein Naperville where I work. Hideous! It was worse than the ugliest, distorted selfie I've ever seen. After obsessing about it all day, I went to this Walgreens (where I live and where I took my original passport photo which I was happy with). I explained my dilemma and asked if they could take it over to see if it would turn out any better. Jason was my guy! He not only spent the time taking the photo as if it was going to appear on his passport for the next 10 years, he comp'd it for me. I didn't expect that but appreciated it and appreciated his understanding and patience! Thanks, Jason..

Large update and modern Walmart located on the West side of Harlem Avenue. North of 103rd Street…read more Very large parking lot, free to customers. There is a Dominos Pizza when you walk in on the Right Side. Take away ; not dine in. The store is very clean, stocked well, the signs are modern and visible to all. I love the "Mother's Room". That's such a social touch. Outdoor area is very large and all new items are out ready for the summer. This store is Clean, Modern & Updated, Well Cared for. Everyday low prices. Great representation of the Brand. Well done. In a very busy area, there are several wonderful restaurants in the same shopping mall. A fabulous grocery store, Pete's Grocery just on corner. Great area to visit.

Last minute groceries! They're refilling the shelves as the store is closing…read more The primary reason they get 3 stars is that the cashier was really friendly & polite!!!

Was just stuck in there for at least , at least 20 minutes. I was first in line and my gift card…read morefroze the computer I guess. Then she brought me to the next register and it swiped all the funds off my card. Manager told me theres nothing she can do until it unfreezes and I said so I'm stuck here hostage ?? And she says no if you have another way to pay and I said of course I have another way to pay but what about my money from the gift card ? And she says nothing I can do. Unreal experience, there was about 5-6 people behind me that ended up leaving.

This store is great, the entire staff is professional & helpful…read more Today I went to pick-up some photos I ordered on-line... they were a little out of frame & the manager helped me reload the photos from the kiosk, help me center them, printed them right away and off I went. Thanks Walgreens Team !!!

Been shopping here for 40 years. We're here right now and again not enough registers are open. Only…read moretwo registers open for large orders and these lanes are backed up. The self checkout is backed up 10 people deep! Never enough baggers! We need to start bagging ourselves, which is ridiculous. This isn't Aldi! Is it time to find a different store???

Customer service is awful, trying to get my couponing done here and the lady was incredibly rude…read moreand refused to take my purchase. As she walked off she stated, "I can't deal with these people" this is very offensive on may levels and I expect management to reach out to solve this discrimination and harassment.

Always have my prescriptions on time very comfortable with using this Walgreens I am new to the…read morearea, go Walgreens