Great Staff - friendly, knowledgeable, helpful…read more Go Blue when you don't know what to do!

Online order the day before for fencing. I got a message the next day at noon it was ready for…read morepickup. Needless to say I had to wait an hour and half to get half of the order. The customer service was HORRIBLE. I asked for a manager and I got complaints about the number of orders. The supervisor of lumber I asked for a different piece of wood because they gave me a moldy chipped piece for a arbor he rolled his eyes and complained. It was just plain awful. I was so tempted to ask for my 1,000 refund and just go to Home Depot. It was absolutely horrible service.

I don't just recommend this place, I HIGHLY RECOMMEND THIS PLACE. I am new to the area and had a…read moredog pen gate latch failure. So I was in search of a very specific (5/16" x 6-1/2" long galvanized carriage) bolt along with galvanized washers and nuts. My online searches left we with the option of ordering single pieces from a supplier in Edison, NJ, which were reasonably priced before insane shipping and handling charges were added and then waiting up to 14 days for delivery. Not really an option!, Then there was the option of buying a box of 50 of each on Amazon and having it delivered in 6 and 3/4 minutes. Lol!!! While delivery time and selection were great, I would have paid 20x more than needed for 48 extra pieces that I'd likely never need. So what to do... I searched Google AI and it suggested the ACE Hardware affiliated Camden Builder's Supply. Ample parking in their private lot, easy access to the store and from the minute I walked in, I was impressed. I looked some random stuff in the aisles as I searched out the hardware section. Along came an employee named Mike. He asked if I needed help and I told him what I was in search of. Off we went to their drawers of hardware items. They had an awesome selection, unfortunately, their sizes went up to 6" and that was it. Mike recommended trying Lowe's. In conversation, he offered some other ideas that might resolve my stripped out bolt issue. Thinking it through with his input, I picked up two different lengths of (I believe 5/16") sheet metal type lag bolts. While they were t self tapping, I didn't necessarily need self tappers as the existing bolt stripped out of a hole in the welded 1" square tube steel gate frame. A thicket coarse threaded similar type bolt might just cut through and open the existing hole enough to bite. It was worth a try and I planned to hit Lowe's as suggested too. Additionally, while I was there, I had a broken heavy duty grade bolt from my Husqvarna zero turn. Two of the four bolts on that part of the frame broke like brittle glass. Very strange, but a total of three bolts on that machine with only 85 hours on the clock have broken since about 20 hours on the clock. Mike took my broken bolt which happened to have with me. He sized it and got me two replacement Grade 8 bolts. All said and done, I was out the door with my needed hardware items for $4.97 and a wealth of helpful information Mike threw in for free. I was beyond pleased and appreciative of the service, information and price. I will define back for my hardware needs in the future. PS - I did stop at Lowe's on my was home. I picked up everything I originally set out for, at a cost of $34+. Unfortunately the carriage bolt selection jumped from 6" to 8" so I got two 8" bolts, with the intention of cutting them down to size. A minor complication but just one more thing on top of having to drill through 6" of material. As it turned out, within about 5 minutes of returning home, I was able to bolt in one of the new larger diameter bolts I bought from Michael into the fence and it is better than new!!! Additionally, one of the two broken zero turn bolts extracted rather easily and was replaced in less than 20 minutes. The other needs some heat and knock'er loose. Thank you so much Camden Builder's Supply and Michael.

It is always these rundown looking buildings that have so many great things inside…read more After the fiasco at Lowe's my father recommended we stop at Camden Builder's Supply, which is now affiliated with Ace Hardware. He apparently shopped for building supplies here back in the stone age when he was working at Dupont after college. Unlike Lowes, we were greeted within ten seconds. The guy knew exactly what we wanted and knew where it was. Everyone here looked like they had worked here or in some related industry for at least twenty years and knew what they were talking about. It was a great experience and there is no doubt as to why this place has been open for at least forty years if not more.

Dude it's harbor freight- it's got your back more than your ex ever did. Cheaper too. HB never let…read moreyou down.

Prices are better than ANY other store. I'm not a pro. So paying 50% less for tools that seem just…read moreas durable is a win. Staff are exceptional. They even refused to let me lift a heavy item when they saw I had a cast on. Then they one up'd themselves by carrying my stuff out to the truck for me. This is how customer service should be everywhere.

The associate help me find the part that I needed very quickly and got me out of there and back…read moreonto the site ASAP.

After I parked I was walking in and noticed a man walking in well before me. To my surprise it was…read moresomeone who worked there and went out of their way to hold the door and welcome me. I came looking for a special car key only they or a dealership could make. I was surprised by the cost of a 70.00 key. The two very nice men helping assured me I was getting a deal at that price. At first I was apprehensive but after calling the dealership I found out it was 230.00 for the same service. I would recommend the honest workers here anytime.Great job all around and I left feeling good. Even after finding out my car key cost 70.00.

I don't understand some of the reviews here. Yes, when you walk into the store, the staff…read moreimmediately asks if they can help you and they sometimes do go with you to the aisle for the purpose of,.....(drum roll)....HELPING YOU! Good gravy people! Some of you are acting like you want to NOT have anyone to EVER help you! If that is the case...GO TO LOWES! They will be happy to NOT give you any assistance, and they hire plenty of people who have no earthly idea how to do anything other than play on their phones. E&T Hardware is a gem! Elgin is lucky to have a great place where we can go get what we need quickly and have people there who know what they are talking about. And so, some of the prices, not all, but some are a little more than the big box stores. The way I look at it is, my time is worth more than saving a few bucks here or there. I value my time and will continue to give E&T first shot at just about everything I need and only go to Lowes or HD when either E&T does not have what I need or the price is such that I have no other choice.

Very friendly staff have purchased a few pricey items, good quality equipment, and in the past,have…read morealso had some quality craftsman work done by fellows in the back. However, I was very disappointed this past Saturday when I pulled up into the parking lot at 4:36 PM pulled on the door handle and it was locked .Peered through the tinted glass door , and a male individual signaled to me that they were closed. I immediately thought I must've read their hours wrong for a Saturday. As it turned out, I hadn't read them wrong. Their hours said they would be open until 5 PM. Boy I felt like I had been punched in the gut. It wouldn't have been so bad, but I made a special trip from out of town. I really felt unappreciated as a customer. Maybe the owner needs to realize that customer service is more than just assisting people inside the store, but also entails giving reliable information to their customers. Still uncertain if I'll ever go back.!