My wife and I stayed here with our two kids (a toddler and a baby), my parents, and my grandma. This floor plan worked perfectly. We took the basement area, my parents took the loft, and my grandma took the room on the main floor. As far as the cabin itself goes, we were very happy. It was beautiful, had a great view, ample parking on the parking pad, a big beautiful fireplace, and all sorts of amenities, like a pool table and hot tub.
With that being said, last year we stayed at a different cabin in Blue Ridge with a different company (Sundance Cabin Rentals) and that cabin was just... better. This cabin was beautiful, but it was a bit dirty and had some problems.
1) The door locks were all messed up. On every single outside door, the thumb lock was stuck or a pain to twist. Even the lock on the sliding glass door was broken, leaving only the 2x4 to keep it shut. For the majority of the stay, we ended up just using the key to lock the deadbolts and forgot about the thumb locks. Which brings us to #2.
2) They only gave us one key. So since none of the deadbolts actually had a lock you could turn without a key (they only had a keyhole on each side), this meant either being locked in or leaving the doors unlocked at all times. Or, running all the way up/ down stairs to get the key.
3) There were some holes in the walls. Looked like doors had been opened too hard and pushed all the way into the wall, punching holes in the drywall.
4) There were dead bugs still in the traps under the beds. Why were we looking under the beds? Well, kids drop toys that roll. In the last cabin, they cleaned all the sticky traps before we came.
5) There were live bugs in the cabin. A big spider in the top drawer of the basement dresser. A smaller spider in the shower of the main floor bathroom. A huge spider on the counter in the kitchen. Never saw one bug last year in the same mountains at the same time of year.
6) The accessories were spotty. The DVD player was broken so no kids movies for the toddler during down time. The internet went out regularly and had to be reset. Like, this happened so often that we all have the password memorized because each time it happened we had to then re-enter the password on our iPhones. And this was a random string of letters and numbers, yet I can still recite it with ease. That's how often we had to reset it.
7) There was only one thermostat for the whole cabin. So the basement being colder than the rest of the cabin meant either we froze or the upstairs died of heat stroke. In order to get our room to just 70 degrees, the loft bathroom ended up being 87 degrees.
8) Even the lights were messed up. The light over the kitchen table buzzed and flickered. The bulb in the main light in the basement room was burned out, so no real light, leaving only 3 lamps to light the room. Except, one of those bulbs were burned out. So we were down to two small lamps for the whole room. And we couldn't swap the bulbs out since the main light needed a screwdriver to change the bulb.
9) Some other small things, like the basement bathroom sink coming off of the wall, with the paint/drywall cracked all the way around it, scratched paint on all the dining room table chairs, etc.
All in all, this was an amazing cabin, but it needs some serious love and some attention. It was well stocked, and had a pool table and hot tub which were lots of fun. But there was so much wasted potential. The only reason this got 4 stars instead of 3 was because I'm a sucker for sappiness, and we made some amazing memories here with our 4 generations staying all in this one cabin. read more