Our first visit there was yesterday for coffee and lunch. It was very busy at the time we arrived, the whole place was buzzing . .. we ordered a latte machiato and a mocha, and 2 hawaiian burgers with olive & couscous side. About 15 mins later we received our coffees and burgers, without napkins or cuttlery. No salt,pepper, sugar, sauces on the table either...but this was the smallest issue. The food came with wrong sides, coleslaw instead of couscous... we asked to swap it, at least on one of the plates..they did,and got it back in a few seconds. The burgers supposed to have thousand island sauce in them, but had nothing,was extremly dry. I have asked for some sauce,and told the staff they have forgot to put any in our burgers, so she handed over a few sachets of ketchup. :/ finally tried the food... it was horrible.. the pineapple was off inside, and had a disgusting taste. We just told the waitress we don't want them, as the pineapple has sour/off taste. She took them away, and another girl (probably a supervisor) came over a minute later to apologise and offered something else instead or refund (as we have already paid for everything ).. we said we don't feel like eating there anymore,just asked for refund. She came back with some cash £11.50, which was wrongly calculated as the burgers were £5.95 each.. lol .. what an experience! We just drank our coffees, which were actually nice, so this is why I'm giving 2 star, but will never go there again for food. read more