Review of Dixon VW I…read morespoke with Dixon VW for over a month about purchasing a new vehicle. Throughout every conversation--by phone and text--we discussed only the out-the-door price, meaning tax, title, and license included. At no point was anything else ever discussed. They even requested my home address (I live out of state) specifically to calculate the correct taxes and fees. When we agreed on a price and I submitted my deposit, everything appeared correct. The paperwork Scott sent me also showed $0 in taxes, which aligned with what we had agreed upon--those costs were supposed to be included in the purchase price. After I signed the paperwork, I asked if my existing plates could be transferred. At that point, Scott informed me that I would need to pay my registration fees and that I would also owe sales tax when registering the vehicle in Iowa. This added roughly $2,500 to the cost of the vehicle. This was completely unacceptable. I had other written offers for less money that already included taxes, and I had shared one of those quotes with Dixon VW. I was willing to pay about $200 more to save a two-hour drive, but adding another $2,500 made no sense. Scott and Drillon refused to refund my $1,000 deposit and claimed this was my fault because I had signed the agreement and "didn't notice it." This is despite the fact that for over a month, not once did anyone state this deal was anything other than out-the-door pricing. This turned into a week-long back-and-forth just to get my deposit returned. When I pointed out that I would end up paying $2,700 more than another identical offer, they played dumb and asked why I would have signed the paperwork. Eventually, they did return my deposit--but only after an exhausting and unnecessary ordeal. This was by far the worst car-buying experience I've ever had. What started off promising ended with changed terms, refusal to take responsibility, and behavior that fits the exact stereotype people dread when dealing with car salesmen. Plain and simple, this dealership tried to pull one over on me and then acted innocent when called out.

Don't waste your time with this dealership. They list vehicles for a great price online to get you…read moreto make the long trip way out in the middle of nowhere. But, when you get there, they won't sell you the car at that price. They add on a ton of fees and a subscription to a theft deterrence system that they will not sell the car without. If you don't use their finance company, the price goes up again. This place is a scam and should be investigated for shady business practices.

We worked with Bob and Jamie to find a car from our daughter. They were wonderful to work with and…read moremy daughter loves her new Impala. I would higly recommend them!! Michelle and Morgan

Went to look at cars, found a car with a crack in the front bumper and engine needed work. The…read moredealers interested in only doing the engine work but not repairing the bumper. They were not interested in working with us on the price. Not a very good sense of customer service at all. They gave their price which was eventually settled on, but the salesman had a hard time getting information together for the insurance. They kept asking for pictures of the policy, the insureance card, the plates, etc.. It was alot of red tape to go through just to get this car. Hopefully this car will run. Not the best experience from these people...I feel the service would have been better and the sale could have went better if there was alot more organization... :(

Great people to do business with ! Luke is really helpful in getting the right vehicle and priceread more

They always worked with me when it was buy here pay here…read more I haven't went back since they started working through banks.

In May of '25, I was in need of a newer, more reliable vehicle, after driving my Mom's old truck…read morefor 5 years, it had more than 191,000 miles on it. Being a disabled veteran, I need reliable transportation to get to and from my V.A. Clinic appointments in Rockford, and up at the V.A. Hospital in Madison. I received a letter that I was preapproved for financing at Majeski, so I made an appointment. Mel and Sean were really nice, listened to my story and my needs, and they were able to take the old truck in trade, and put me in a beautiful 2016 Chevy Cruze. They allowed me to take it on a test drive, and have my mechanics check it out, and then we worked out a deal. I'm happy with my new car, and feel much more safe and secure, and the most pleasant surprise is, the "compact" Cruze feels like a BIG CAR when I'm driving it! If you like my review and give them the name Bradley Colson, I will get a referral if you purchase a vehicle. If you're looking for a great car and a great deal, I just hope you find both! Update ~ 1-15-26: I've been driving this car for 8 months, and it's been trouble-free and so comfortable, and the best part, RELIABLE, for more than a dozen trips back and forth to the hospital! I am over the moon for this little car, and the gas mileage is FANTASTIC, too, double what I got in Mom's old truck!

Service like the old days! I confirmed the Internet pricing over the phone…read more.. Drove an hour and a half to get there... They completely honored the Internet price and did not try and add anything else..... They got within $300 of my Carvana quote for my 2023 Mazda CX 50. Good enough for me! Overall, a fantastic experience!! I got an incredible price on the Land Cruiser. But I did not haggle for it, it was listed on their website.

My story starts around 3 months ago when I had gone to Ken Nelson Toyota to get an oil change…read more Because of Covid and wanting to be safe I use the opportunity to look around at the new cars. Graye Freeman happened to greet us and we found out the Venza was coming back. Long story shorter (lol) I left excited yesterday with my brand new Venza